I am not a Marriott sort of person- I want an eco-lodge or a boutique hotel- but after two weeks in Costa Rica, the stuffiness of this hotel was actually sort of welcome. My fiance couldn't wait to eat a real hamburger from room service, and I wanted a hot bath. We were only there for one night so we could get to the airport in the morning, and it was just what the Dr ordered. The bed was super super comfortable, and the linens are a good quality, soft and luxurious. I am a linens snob and these were up to my standards.
My fiance would tell you that he had a difficult time with the room service, he had to speak to three different people over 20 minutes time to place his order, he kept saying what he wanted, being put on hold, someone else came on and took his order then put him on hold again, and that kept happening and he was on hold for 4 or 5 minutes each time. He was livid. We ordered mango juice, they brought pineapple. Oh- if you order the fries, they will put cellophane over them to keep them warm which makes them soggy, so if you don't like soggy fries, don't order.More