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MrAlpaca77
London, United Kingdom

A bit dated

4.0 of 5 bubblesReviewed 1 Oct 2020via mobile
Great location with free car parking. Room a bit tired but clean. Staff friendly. A bit expensive compared to other hotels in local area. Breakfast expensive as an add on. Bar is nice for a drink in the evening and can sit outside. Covid 19 procedures very well set up.
Date of stay: September 2020
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8 - 13 of 801 reviews
Reviewed 1 October 2020 via mobile

Had a fabulous experience from Pauline from start to finish, booking and arranging my stay
Pauline not only delivers customer services she delights the customer. Breakfast was excellent bar area too and all socially distanced. Only observation was room was a little tired but great value for money. Well done Pauline

Date of stay: September 2020
Trip type: Travelled solo
1  Thank Angela K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 September 2020

It had been a very stressful day, a long journey and another long return journey to come when this hotel offered a haven from it all. We were able to have tea while we very comfortably sat reading until we could get a table. We couldn't have been looked after better by Steve and Natascha who were so kind and understanding. Then, we had a delicious meal looked after by Steve and Stanislav. The customer service was superb and I have World Host customer service training myself. Steve and Natascha were wonderful as was Staislav who was particularly helpful. All three deserve rewarding. I can't say enough good things about the three of them. Absolutely superb. It was, however, disappointing not to be able to add a gratuity to my debit card payment. Happily, I had cash for these very deserving people. My only concern is with your ladies room. There is no sign as you are going IN about the step. The sign is on the inside of the door going OUT. Consequently, I fell over the step going in quite unnecessarily but without any real harm. Someone else might not be so lucky. This was no one's fault but you might want to reconsider where the warning sign is. The tape on the step which I saw going out isn't enough.

Date of stay: September 2020
Thank Jann H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 March 2020

Live local so can’t review the hotel accommodation.The bar area is great though for a relaxing drink whether it be a glass of something or a tea/coffee/bar meal.The staff are first class.Professional and friendly and seem to genuinely want to provide a good service.Special mention to Darren who is a first class bar manager and is a credit to the Hotel

Date of stay: March 2020
Trip type: Travelled with friends
2  Thank sulahaka
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 February 2020 via mobile

Had a deal to stay here which included dinner and a bottle of wine.
Friendly reception staff followed by lovely restaurant experience for dinner and breakfast. Food was really tasty.
Our room was on the ground floor. It was spacious and warm with a modern bathroom. It was a little tired though which is why I am not rating too marks.

Date of stay: February 2020
Trip type: Travelled as a couple
2  Thank Ilovetravel1967
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 February 2020

Had my son’s Christening here. Steven and all staff were amazing on the day and the preparations on the run up! They couldn’t be more helpful! Sit down meal was beautiful! Steven took charge on the day and everything went so well and was so organised! Family and friends all had a great day! Would definitely recommend for a function.

Date of stay: February 2020
Trip type: Travelled with family
1  Thank Joannapugh153
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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