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Reviews (229)
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All reviewshalf boardoutdoor poolvery pleasant stayother guestsquiet placemineral waterwalking distancelibrarypoolssaltyalexandraspawinesmineralsspringwellness
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Reviewed 26 August 2014

The room had a very comfortable bed and it was a 4 poster! The bathroom was very well equipped and wheelchair adapted, really nicely decorated too. The staff were very good indeed especially the hotel and restaurant staff. The Restaurant was fantastic!! We were there for 3 weeks and all I can say is do not go there if you are on a diet, it is sooooo good you could not resist! The Spa has the best pools, treatments and facilities. The Hotel and Restaurant staff speak English very well but the Spa staff mainly speak German or Russian. The town is beautiful and clean and the mineral water, which you go to the drinking fountains to get, is very good for you and free!

  • Stayed: September 2013, travelled with friends
    • Location
    • Rooms
    • Service
1  Thank renamush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zdenka P, Manager at Falkensteiner Hotel Grand MedSpa Marienbad, responded to this reviewResponded 27 August 2014

Dear guest,
Thank you for your excellent Review, which we were delighted to read! We will pass on your compliments to our staff, which is the best motivation we can offer!
We are looking to your soon return visit.
Kind regards Your Grand Spa Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2014

I have been to this hotel with my family twice already, and must say it is getting better and better under the wise supervision of its general manager who is attentive to a detail. Marvelous four swimming pools, including one with a salty water, one with possibility to swim outside and inside, nice classic design, really delicious food (really outstanding breakfasts plus high level dinners, live music in the bar in the evening), attentive personnel, qualified medical treatments and SPA. Spacious rooms, many of which are equipped with balconies, quiet (not street-placed) location which is 10-15 mins walk from key springs. This makes the hotel ideal for both individual and family stays in Marianske Lazne! Highly recommended from our family. VS

Stayed: August 2014, travelled with family
1  Thank VSKV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zdenka P, Manager at Falkensteiner Hotel Grand MedSpa Marienbad, responded to this reviewResponded 13 August 2014

Dear guest,
We are delighted that you have enjoyed your stay with us so much. Thank you very much for your positive feedback which is so much motivation for the whole team. We are looking forward to welcoming you again in Marianske Lazne. Please do not hesitate to contact us, if we can assist with your booking. Best regards, your Grand SPA team.

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Reviewed 5 August 2014

We made an over-night stop in this hotel, during a long trans-European voyage. Located at less than 7 min walk from all the attactions of the city, the hotel impressed us by the quality of the facilities and the friendly staff (most of them speak equally well German and English). The food (part of it traditional Czech) was excellent, accompanied by fine beer and wine. We have also enjoyed the indoor and outdoor pools with thermal water, the sauna, ...

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
1  Thank LDA380
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zdenka P, Manager at Falkensteiner Hotel Grand MedSpa Marienbad, responded to this reviewResponded 8 August 2014

Dear guest,
Thank you for sending us your feedback after your stay at our Hotel Grand Spa Marienbad.
We are happy to hear that you appreciated your stay, especially the very friendly staff.
Looking forward to your soon return visit. Best regards from Marianske Lazne.
Your Grand Spa Team

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Reviewed 7 April 2014

Went here with a group of ladies for the weekend. The food was wonderful. The spa was ok. We each had some type of service. Massage, pedicure, facial.. The facial was one of the best I have ever had, but the pedicure and massage were not that great. One of my friends reported one of the massage therapist because he was shaking her butt so much. She said, really I do not think that is appropriate. The staff apologized and offered another service for her. The sauna is nice and the pool facilities are nice. There were not many lounge chairs to sit on, as many people would get there early and place a towel on a chair to hold it.
The town is nice to walk around in. You have to go to Kolonada the original Czech spa wafers store and buy their wafers. They are great!
We got a corner room and it was the biggest of the three that we reserved. One room they must have just updated their floor as it was wood, and the other two carpet. Comfortable beds and quite.
I would come back as I would know what spa services not to do this time.

Room Tip: Ask for a corner room.
  • Stayed: November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank Kara79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zdenka P, Manager at Falkensteiner Hotel Grand MedSpa Marienbad, responded to this reviewResponded 30 May 2014

Dear guest,
Thank you for your feedback regarding your stay at our hotel.
We are pleased to read that you enjoyed your holiday in Marianske Lazne.
We regret any inconvenience as a result of the massage.
We will be delighted to welcome you back in our hotel, to completely convince your of our services.

Kind regards,
Grand Spa Team

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Reviewed 3 July 2013

The hotel is nice and clean. Restaurant and food is amazing! Large variety and everything very very tasty! That was more then 4* standard! Not so much the rest. The reception staff not very profesional. They dont speak english, Luckely I can speak little czech, but my husband was shocked! They dont seem very familiar with the hotel either as they had no clue what kind of room we requested and we had to move twice! No apology given at all... On the contrary they seemed anoyed with us!
Pool area and the saunas is very nice, although the "smart" lifeguard is very anoying, lound and nasty.
This wasnt the cheapest hotel in ML so the service could have been better and the menu in more than 1 language. We though this was Czech republic not Germany!

Room Tip: If possible ask for a pool view with balcony
  • Stayed: June 2013, travelled as a couple
    • Value
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4  Thank Samantha J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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