We wanted a romantic getaway during Valentine and Prague came to our mind because we found it from our last experience amazingly romantic city. So we booked Valentine's package at Kings Court Hotel Prague. Although the courtesy of the staff at this hotel was good and friendly, the breakfast very good, the location very convenient, we found our 2 nights stay quite disappointing.
From the very beginning we have noticed that the service overall is far from 5 star. We booked a limousine to pick us up but no one there when we arrived at the main train station. We had to call the hotel several times and the receptionist (trainee?) could not speak proper English. About 30 minutes later, the driver arrived and we were headed to the limousine, which is a joke (it's just a normal car) and very dirty. The driver did not speak English at all, not excusable for any 5 star hotel. On arrival there was no one helping us to carry our luggage.
Check-In process was smooth, the receptionist was friendly and the bellboy was really helpful and very informative. We were upgraded to the next room category at check in, which we unfortunately find it's a joke. We just could not understand why they gave us a room with joined twin beds for our romantic package. We asked for another option and they offered us our initial room, which has a king size bed but the room itself is very very small.
Service was hit and miss, neither constantly good nor bad. It was really hard to communicate with some of the staffs as their English is really poor.
Coming back to the hotel after long day exploring the city we found a little surprise in our room : champagne and strawberry chocolate - very nice touch. But, at 2 p.m. isn't it a little bit too early?
We were entitled to a romantic candle lit dinner at their restaurant. It was our biggest disappointment! We have asked the receptionist the day earlier to have in room romantic dinner and she suggested us to have it at the restaurant instead as they were working on the special setting there to ensure the romantic ambience.
We regret that we did.
The music didn't match at all. It is supposed to be romantic, but they have technical issues so it was connected to the local radio. We were expecting live music, but what we got was someone on the radio broadcasting, talking, laughing so annoyingly, etc. romantic? definitely NOT AT ALL!
At least they should have informed us about the technical problems so we could opt for in room dining like we initially wanted.
Food was not good (OK at best) and the waitress didn't know how to react when we were complaining.
Checking out was flawless and they allowed us to check out late, which is very helpful to fit our departure schedule.
I would not recommend this hotel for a romantic stay. There are better options in Prague for sure!
- Official Description (provided by the hotel):
- Rendezvous with Prague's history, modernity & lifestyle!A historical, neo-Renaissance-style building has been gently and tastefully transformed from the former prestigious seat of the Czech Chamber of Commerce into the contemporary deluxe 5 star Prague Hotel KINGS COURT. Our central Prague hotel opened in November 2009.This Central Prague Hotel provides luxury accommodation in 137 guestrooms, unique conference facilities, including a magnificent ballroom suitable for all type of company events, special occasions & weddings.Our modern Brasserie mEating Point offering French, Czech and International cuisine, boasts all year round operated terrace with beautiful view of Republic Square. Vodka Lobby Bar is a very lively place with an exclusive selection of world's finest Vodkas.SPA KINGS COURT features cozy pool with Jacuzzi, steam room, sauna and fitness.All clients will appreciate free Wi-Fi connection throughout the entire property. The Kings Court Hotel is known as one of the best hotels in Prague, due to its high level of service, beautiful designs and comfortable accommodations. ... more less
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