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Reviews (597)
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All reviewsstained glass windowsprague castlecharles bridgebeautiful hotelold townstrahov monasterywooden beamsstaff was extremely helpfulpetrin hillrestaurants and shopssmall hotelnice staywelcome drinkwould definitely stay here againevery morningcontinental breakfastcomfortable beds
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Reviewed 5 November 2017

Nicely furnished and decorated hotel. I would have rated it good, but that not an option. I found it better than average but not very good.

Biggest minus points were the very soft mattresses, followed by a very disappointing recommendation for dinner: two nearly places, one very touristy looking and one a hotel restaurant. We had a brief look at tripadvisor and found several highly recommended restaurants in this area with great food (note: for some it is recommended to make a reservation the day before).
Finally, there was a strong painting/solvent smell on the day we left (I don't know whether we were just unlucky and they did some minor repairs or whether this occurs regularly). It was noticeable throughout the hotel and I was happy to not have to find out whether it will be gone by night time.

Breakfast in the hotel was good but nothing special. Coffee unfortunately didn't hit the spot and the cooked breakfast food was not in a heated reservoir so my scrambled eggs and bacon were cold (but again we may have just been unlucky). But the milk rice was very tasty.

Biggest plus is the nice decoration and rooms and the location. We found it perfect, walking distance to the central city but less touristy.

Overall, we might come back. I certainly would go back to the area, but maybe try some other places for around the same budget.

Stayed: November 2017, travelled as a couple
Review collected in partnership with this hotel
Thank Ina L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petr C, Guest relation at Hotel U Krale Karla (King Charles), responded to this reviewResponded 7 November 2017

Dear Guest,

thank you for taking your time to write your candid review here on Tripadvisor.
We apologize that your recent stay did not meet expectations and
we are really sorry to read, that you were not satisfied with your stay and our services.
We are very sorry for your poor experience with soft mattresses and our breakfast, because we take your feedback very seriously.
This all your experiences help us to improve our quality of service.
We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

Yours faithfully

Diana Kánová
Guest relation department of Prague Collection
Axxos Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2017

The hotel is perfect. Excellent service, friendly staff, nice breakfasts. It's very clean with beautiful medieval interior.The hotel is in the very center of the old Prague and you can walk everywhere. Thanks a lot.

Stayed: October 2017, travelled with friends
Review collected in partnership with this hotel
Thank sveta_nice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petr C, Guest relation at Hotel U Krale Karla (King Charles), responded to this reviewResponded 4 November 2017

Dear Guests,
let me thank you in the name of our Hotel U Krale Karla, that you have decided to write your experience about your trip. I am very glad to read that we have been able to fulfill your expectations.
We honour your kindly words about our excellent service, friendly staff, good breakfast and great location next to the Prague Castle.
I hope your future steps in Prague will be following our hotel again.

Yours faithfully

Petr Chroust
Guest relation department of Prague Collection
Axxos Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2017

Beautiful, historic hotel right next to Prague Castle, surrounded by quaint, quiet streets away from the bustle of the old town yet just a short walk to Charles Bridge and across to all the main Prague attractions! The perfect hotel for a romantic holiday, with amazing architecture, old world charm and great service.

Our room was huge, with an equally huge bathroom; the decor was tasteful, lovely historic wooden beams across the ceilings, stained glass windows and overall a warm, luxurious and charming setting. We were welcomed with a glass of bubbly which was a lovely touch. The buffet breakfast was included, and was delicious - especially the porridge. Couldn't recommend this hotel more highly, we will certainly be back!

  • Stayed: August 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Valerie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petr C, Guest relation at Hotel U Krale Karla (King Charles), responded to this reviewResponded 29 October 2017

Dear Guests,

thank you very much for spending your time to share your valued opinion on our hotel U Krale Karla with us and with the rest of TripAdvisor users. We are glad you have found your stay with us enjoyable and we appreciate your nice comments about our warm welcome of the hotel staff, delicious breakfast, great service and location next to the Prague castle.
Thank you for your recommendation to our future guests, it will be a pleasure to welcome you to the beautiful city of Prague again in the future.

Yours sincerely,

Diana Kánová
Guest relation department of Prague Collection
Axxos Hotels & Resorts


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Reviewed 20 October 2017 via mobile

What a lovely place to stay. This hotel is beautiful, the architecture is stunning, you feel like you have stepped back in time.
We had a lovely attic room, and the shower and bathroom are big. Very comfortable rooms and quiet. The hotel is nestled under the Prague Castle, the views are amazing. Breakfast is sufficient. Staff are very efficient and polite. There are plenty of restaurants and gift shops nearby. It was a lovely experience staying here. Would highly recommend.

Stayed: October 2017
Thank shazal1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petr C, Guest relation at Hotel U Krale Karla (King Charles), responded to this reviewResponded 21 October 2017

Dear Guests,
Thank you for your time to write and share your review with us and with the rest of Tripadvisor users. We are very happy to see that you like architecture of our hotel building and lovely and comfortable attic room.
We are happy that you had a great stay and you were also impressed by our efficient staff, good breakfast and great location next to the Prague Castle.
Thank you for recommendation to our future guests and hope to have opportunity to welcome you back here again in the future.

Yours sincerely,

Petr Chroust
Guest relation department of Prague Collection
Axxos Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2017

xcellent position, very close to Prauge Castle. An old hotel with charm of past times. very easy to walk to other tourist attraction like charls bridge and old town. Excellent reception service. They left chocolate box for free in my room with birthday message.

Stayed: October 2017, travelled as a couple
Review collected in partnership with this hotel
Thank tannazk208
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petr C, Guest relation at Hotel U Krale Karla (King Charles), responded to this reviewResponded 15 October 2017

Dear Guest,

we would like to thank you for taking the time to pass on your comments on your recent stay with us at Hotel U Krale Karla.
We appreciate your kind comments regarding our hotel, fairytale atmosphere and professional reception staff. Thank you also for mentioning our unique location next to the Prague Castle.
It will be our pleasure to welcome you to the beautiful city of Prague again in the future.

Yours sincerely,

Diana Kánová
Guest relation department of Prague Collection
Axxos Hotels & Resorts

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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