After a week skiing in Zakopane we returned to the STAR apartment in Krakow for one night before we flew home. (Feb 2012)
This property was billed as being of a high standard?
There is absolutely no parking less than a 10+ minute walk away from the entrance and as it is in a controlled traffic area dropping off outside also risks a police fine.
The apartment can only be reached by a very steep spiral staircase, as it is on the 3rd floor. The stair area and outside the apartment itself had a very strong smell of cigarette smoke clearly people use the stairs as a smoking zone.
Upon entering the apartment the first thing we noticed was a smell inside the premises; in addition the images that we had seen on the net were not in my opinion a true reflection of the interior of the property. The main seating area was a corner couch, which had been covered with throw like blankets underneath which the couch had stains on it. There was a glass top table in the same room which was not fixed to the table frame and the glass top almost fell off when I placed a bag onto it. The down stairs toilet had no loo roll holder.
We were very disappointed with the quality of the property. We only stayed inside long enough for me to book a nearby hotel and we left.
I had paid in full in advance and did not expect that when I complained that the company would be likely to refund anything. However more in hope than anything else I sent an e-mail that same night telling them of my complaint.
They effectively refuted my claims and only just stopped short of saying I was not telling the truth and that I had used the property and they had evidence to prove it, which I assume was the fact that we had used the toilet when we had entered the premises.
If you are looking for a high quality apartment then in my opinion this is not it.
It is very well positioned for the main square and this is about the single plus point I can make for it.
I was in a group of 6 people, my wife and I are 40+, we were with my sister in law who is 30+ and my two kids aged 17 & 11. We are not cranks and I have posted this as I said to the company to place my observations and comments onto the relevant travel forums to ensure that no one else is as disappointed as I have been.
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- Also Known As:
- Old Town Apartments Hotel Krakow