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Traveller rating
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All reviews great hotel modern hotel the main square lobby bar old town recommend this hotel hot and cold items underfloor heating few minutes walk the perfect place to stay would definitely stay here again comfortable beds quiet area lovely bathroom cooked breakfast bottled water reception staff
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Reviewed 4 October 2020

Great value hotel situated very centrally within Kraków.
All the staff were extremely helpful - from reception to the girls running the breakfast buffet service and the hotel cleaners - all were very helpful and attentive.
Breakfast was a great spread with plenty of choice.
Room service / cleaning available on request.
Rooms were modern and clean.

Date of stay: October 2020
Trip type: Travelled as a couple
Thank 84joeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angelika Jarguz, Dyrektor generalny at Grand Ascot Hotel, responded to this reviewResponded 9 October 2020

Dear Guest,

We are delighted to learn that you enjoyed your recent stay at Grand Ascot Hotel and would like to thank you for the compliments. We hope that we will have the pleasure of welcoming you back to Grand Ascot Hotel soon!

With kind regards,
Grand Ascot Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2020

We visited Kraków as a very last minute break, after having our 30th wedding anniversary holiday was cancelled due to covid restrictions. But we couldn’t have chosen better! The hotel booking process online was easy with an immediate response from the hotel, who also arranged our airport transfer very efficiently. The hotel is so central to the city, yet tucked away down a side street and about a 5 min walk to the square.
The hotel is so modern, sleek and spotlessly clean. Staff are smart, professional and helpful. The room was immaculate and very comfortable.
I do need to say that due to building work on the street, I was awoken early every morning by the noise from the builders, who start around 6:30-7am, but appreciate this is not the hotel’s fault. Also due to Covid, there was no daily cleaning or towel changes, so our towels were beginning to get a bit damp by time we left on day 5, but I am sure had we asked for clean towels they would have been provided!
On the day of our anniversary we returned back to our room to find a bottle of wine and glasses, which was a lovely touch and very much appreciated.
Buffet Breakfast was fresh, delicious and plentiful, but due to covid was not self service at present time, but managed well by a highly efficient team.
We were delighted with the hotel, which we will highly recommend to our friends and family. We will be back to Kraków and wouldn’t stay anywhere else! Thank you all so much for a memorable stay.

Date of stay: September 2020
Trip type: Travelled as a couple
Thank HiDi52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angelika Jarguz, Dyrektor generalny at Grand Ascot Hotel, responded to this reviewResponded 4 October 2020

Dear Guest,

Thank you for such warm words and high rating. Guest satisfaction is our main goal at the Grand Ascot Hotel and it is rewarding to learn that it has been achieved on this occasion. We hope that we will have the pleasure of welcoming you back to Grand Ascot soon!

With kind regards,
Grand Ascot Hotel

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Reviewed 27 September 2020

Just returned from a four night stay in grand ascot hotel , the hotel is absolutely beautiful, and also so peaceful, the staff are really pleasant and very attentive, The young girls in the breakfast room are doing a wonderful job due to the COVID , The breakfast is very good quality with a lovely selection of the finest cold meats and amazing bread , the coffeee was excellent and also pure fresh orange ,The 3 egg omelettes were also delicious cooked fresh to order, The hotel is about 6 minute walk to main square and lots of nice bars and restaurants along the way ,Will definitely Return to this beautiful hotel ,Thanks Again for a amazing stay

Date of stay: September 2020
Trip type: Travelled as a couple
Thank gerrimall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angelika Jarguz, Dyrektor generalny at Grand Ascot Hotel, responded to this reviewResponded 4 October 2020

Dear Guest,

Thank you for your kind words following your recent stay with us at Grand Ascot Hotel. We are happy to read that you enjoyed every aspect of your stay. We all look forward to welcoming you back again soon.

With kind regards,
Grand Ascot Hotel

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Reviewed 21 September 2020

Very centrally located, staff very friendly, spotlessly clean. The room was facing the street so we had a good view. Breakfast was good, you had to have your temperature checked before you were allowed to enter the restaurant. A cooked breakfast was available and omelettes made to order. Buffet service is a bit different - you choose what you want to eat and they bring it to the table for you.
The hairdryer in the room was disconnected. due to the Covid 19 situation. Also, the room was not cleaned for the whole time you stay there, due to Covid 19 but if you run out of coffee/ tea/ milk the staff quickly provide it for you .
Would stay here again!

Room tip: Our room (303) had a good view but the street noise got loud if the windows were open - no noise when they were shut!
Date of stay: September 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank jbuc2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angelika Jarguz, Dyrektor generalny at Grand Ascot Hotel, responded to this reviewResponded 22 September 2020

Dear Guest,

Thank you for such warm words and high rating. Guest satisfaction is our main goal at Grand Ascot Hotel and it is rewarding to learn that it has been achieved on this occasion. We hope that we will have the pleasure of welcoming you back to Grand Ascot soon!

With kind regards,
Grand Ascot Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2020 via mobile

This hotel is one of the most stylish I've stayed in, the hotel is very up to date and modernised, there has been no expense spared when this place was done up, 100% recommended you won't be disappointed

Date of stay: September 2020
Trip type: Travelled as a couple
3  Thank bobmufc428
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angelika Jarguz, Dyrektor generalny at Grand Ascot Hotel, responded to this reviewResponded 20 September 2020

Dear Sirs,

Thank you for your kind words towards us. Nothing makes more happy than the satisfaction of the Guests! We hope that we will have the pleasure of welcoming you back to Grand Ascot soon!

With kind regards,
Grand Ascot Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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