Bravo on marketing!!! Truely looks way better and welcoming on your website than during our stay. We booked the romantic package - had a room with two twin sized beds 3 feet apart (LOL). The balcony had several cigarette buds & outdoor chairs were peeling paint. Had champagne in room without snacks & right away they booked us for the steam room in the SPA - where I fainted and now have a small gash on my foreheard (I have been to many steam rooms before and have never fainted in my life). SPA personnel were very nice, but somehow the hotel reception either was not informed or did not bother to call my room and ask if I needed anything or was ok... Very rude to ignore a paying patron. Restaurant staff was nice. The romantic dinner was nice and there was A LOT of food, but you had to pay extra for tea or coffee. The dinner buffet next day only served water to drink, had to pay extra for tea or coffee, this is ludicrous in this type of hotel!! No water kettle in room for hot water... Room was cold at times and thermostat did not work, Heating was not on in the hallway, it was cold. The pool area is nice and has a little river that goes outside, but once again it is not properly heated. There was a draft and the water was rather cool. The outdoor hot tub was broken, which is a shame because I was looking forward to that The balcony design in the pool area is nice but the hotel uses it for storage so makes it look tacky. We asked for a token for bowling and the reception wanted to give us several to play multiple games, however we luckily played only one game because we found out they charged 20 zl to our room for playing one game without warning! After paying so much (relative to the area) they want to keep charging you additionally for every little thing possible. I have been to many hotels worldwide, 4 stars included, and have never felt like the reception staff is there for themselves and the hotel not the patron. Overall it looks like the hotel was built for glory days in the 90's and is now neglected, depending solely on marketing and PR to try to squeeze any zloty they can from the patron. The positives are the SPA and its personnel along with restaurant personnel.
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