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Reviewed 18 June 2018

I've been to couple Mercure hotels (Bydgoszcz and Poznan) and I have a great experience there, rooms where stylish, breakfast had a good variety of products and everything was easily accessible.

Warsaw Grand was not even close to these experiences. Yes, we got the upgrade to an apartment, but interior looked like cheap seaside hostel, not like 4* Mercure. Breakfast had poor choices, coffee machines broken or turned off, didn't check (2 of 3 tho), massive queues and missing staff as we barely got a table and there was no one to clean tables when other guests were leaving.

Honestly I wasn't expecting anything but to keep great Mercure experience from my past travels, unfortunately this stay was not great at all.

  • Stayed: June 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Paweł G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRELATIONS3384, Guest Relations Manager at Mercure Warsaw Grand, responded to this reviewResponded 19 June 2018

Dear Pawel,

Thank you very much for sharing your feedback to us. We are very sorry to hear that the room which we've prepared you and the breakfast offer didn't meet your expectations. At the same time we wouldl like to thank you for all your helful suggestions and notes. We try to serve huge variety of food so all guest can choose what they like the most. Please be sure that we will learn from your concerns as we aim to improve our services in order to make all our guests happy. We hope you'll visit us again in near future to give us the opportunity to better serve you and surprise you positively.
Greetings from Warsaw,

Sincerely,
Guest Relations Department,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2018

Very enjoyable stay in a nice location, friendly and helpful staff. The only recommnedation: beds shoud be replaced and rather sooner than later.
As a Platinum Accor club member - I felt really welcome in this hotel. thank you.

  • Stayed: June 2018, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank magda b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRELATIONS3384, Guest Relations Manager at Mercure Warsaw Grand, responded to this reviewResponded 15 June 2018

Dear Magda,

We are extremely happy that you've enjoyed your stay with us :) At the same time we woudl like to thank you for rewarded us with a lots of warm and kind words. Thank you also for your helpfull sugestion about our beds. We'll forward your note to the house keeping department.
Thak you one more time and we hope you'll visit us again in the near future.
Greetings from Warsaw,

Kind regards
Ernest Podgórski
Guest Relations Department

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Reviewed 13 June 2018

Rooms I checked were very big and comfortable.Glass wall in shower is a good move - you can take a shower and watch TV. If you feels uncomfortable with such solution, you can use courtine. Parking space for a car was the most stressful place to me - very steep and narrow entry with 90 deg turns.

  • Stayed: July 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Krzysztof M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRELATIONS3384, Guest Relations Manager at Mercure Warsaw Grand, responded to this reviewResponded 14 June 2018

Dear Krzysztof,

We very appreciated regarding your really kind feedback :) We are also happy that the room which we've prepared for you met your expectations:) At the same time we hope it wasn't your last visit, and we'll have an opportunity to welcome you again.
See you and greetings from Warsaw,

Kind regards
Ernest Podgórski
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2018

i m always happy coming back to your hotel, my room was beatiful and very clean, confortable room is junior suit, i hope come back to you soon.
Dinner has been very good and also wine and cocktail.
best regards

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank fabriziocandela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRELATIONS3384, Guest Relations Manager at Mercure Warsaw Grand, responded to this reviewResponded 7 June 2018

Welcome :)

Thank you very much for rewarded us with a lots of kind and warm words!! We are extremely happy that you've enjoy your stay with us and we glad also that the room which we've prepared for you met your expectations!
We hope we'll have an opportunity to welcome you again as soon as possible!
Greetings from sunny Warsaw,

Kind regards
Ernest Podgórski
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2018

I picked this hotel due to the price and location and neither let us down. I checked in online which was simple and the room card was ready for us on arrival.

Room was spacious, clean and well equipped (would have liked milk for the tea/coffee rather than coffee whitener, but that's minor).

We were not on the road side of the hotel so it was quiet.

Glad we did not book direct with hotel as effectively got 3 nights for the price if one on another site.

5-10 min walk from Warsaw centre and 10-15 minute walk from old town. Lots of local shops and eateries.

  • Stayed: May 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Lorraine I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRELATIONS3384, Guest Relations Manager at Mercure Warsaw Grand, responded to this reviewResponded 4 June 2018

Dear Lorraine,

We very appreciate regarding your really kind and warm feedback:) You even don't know how much we are happy that you've enjoyed your stay with us! :)
At the same time we hope it wasn't your last visit and we'll have an opportunity to welcome you again in the near future:)
See you and we send you sunny greetings from Warsaw.

Kind regards
Ernest Podgórski
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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