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“Not really 5 star worth...not perfect as It should be”
Review of Narutis Hotel

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Narutis Hotel
Ranked #13 of 88 Hotels in Vilnius
Certificate of Excellence
Reviewed 17 September 2017 via mobile

Room 427 is smaller than 426, I ordered 2 same rooms.

The system for obscuring the room did not work, the stick was broken as well as the hooks on the window covers.

Floor with carpet is not hygienic (in a 5 star hotel one migth hope that floor should be in wood parquet or in stone)

The card system to open the room doors flipped after 2 nights. The fact that those cards do not work for the full time of the stay is bad service.

WiFi is very slow and poor (= comes en goes, not stable).

Some members of the staff are rather arrogant.

Prepaid taxi service to airport is not punctual (driver did not arrive at agreed time but later)

Stayed: September 2017, travelled as a couple
Thank Marc260908
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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10 - 14 of 545 reviews

Reviewed 16 September 2017 via mobile

I had a very nice suite in this hotel, which was appreciated. However, I found the service inconsistent. Reception was fine, but breakfast was rather chaotic. Moreover, when trying to order some roomservice from the night menu, in practice this turned out to be inexistent. Also, when asking to be seated at the terrace somewhat near to closing time, a rude negative feedback was the only result.

Stayed: September 2017
1  Thank Jan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2017

In the heart of old town this was the perfect location to experience Vilnius. With all the charm of a historic hotel the updated amenities made our stay perfect. The staff was warm and accommodating. Being our first 'roots adventure' to Lithuania everything that spoke to the history from architecture, spirit, and music music to eating was right outside our door. And the bonus was the wonderful breakfast served in the charming cavernous lower level.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Joyce B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2017

Service here was stupendous. Rooms were fantastic and loaded with European charm. Rooms were clean and quite. Location is perfect, right in the old town. Breakfast is served in the old cellar - very nice! A bit pricey, likely due to location. Bit of a challenge to drive there through the old city - but we managed!

Room Tip: Ask for a room accessible by elevator if required. One of our rooms required some stair climbing (b...
See more room tips
  • Stayed: August 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Becky K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2017

My dad and I spent two days in Vilnius and the hotel was the perfect place for us. It's located the heart of old town and short walk from the Cathedral, university, and Gediminas Hill. Our room was spacious and comfortable, but you have to wind through a mix of stairs and elevators to get to it, but it was more than worth it.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Service
Thank runrunaway13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Narutis Hotel

Address: Pilies g. 24, Vilnius 01123, Lithuania
Region: Lithuania > Vilnius County > Vilnius
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Vilnius
#10 Luxury Hotel in Vilnius
#11 Business Hotel in Vilnius
#12 Romantic Hotel in Vilnius
#13 Family Hotel in Vilnius
Price Range: RM494 - RM790 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Narutis Hotel 5*
Number of rooms: 52
Official Description (provided by the hotel):
With charming storybook settings and impeccable service, Narutis Hotel is a premier choice for a Vilnius luxury hotel. Guests will enjoy a full-service spa, fine dining, and great views of Gediminas Castle and the Hill of the Three Crosses. Experience the perfect mix of old world elegance and classic decor blended with modern amenities and services. Enchanting and welcoming, total serenity awaits at Narutis Hotel. ... more   less 
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Also Known As:
Narutis Hotel Vilnius

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