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Luis S

Bad staff commitment with guests

2.0 of 5 bubblesReviewed 12 Apr 2022
The Casa8 staff gave us wrong instructions about the winery tour at Bruma.
They don’t help us and treat us well while having issues on getting support.
It was impossible to get a response from the Manager wasting out time.
First and last time at this hotel.
Date of stay: April 2022
Trip type: Travelled as a couple
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11 - 16 of 137 reviews
Reviewed 10 April 2022

Food from Fauna was a 10++. Villas were perfect and staff was plentiful and hospitable. Fauna catered the wedding we attended while the ceremony was held near CasaOcho under an enormous tree. All in all, a perfect venue.

Date of stay: April 2022
Thank Clif T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 March 2022

Everything at Bruma is outstanding. Hospitality, food, paddle tennis, pool, wines....just can’t recommend enough!!!!
The types of accommodations one at Casa Ocho the other at Casa Montana are both great. Casa Montana is good for a group of close friends and Casa Ocho is good for a group of up to 16 people in separate quarters.
Good vine tour and lots to buy!!!
Excellent all around!!!

Date of stay: March 2022
Trip type: Travelled with friends
Thank Pedro M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 March 2022

It's upscale and fancy, yes. But it also mostly lives up to its reputation. We visited the cafe and the wine tour/tasting. The facility itself is great with pretty good wines, though the Jipi (hippie) wines were really good, as well as the Bastardo (bastard) really stood out.

The cafe offers beautiful views of the fields and mountains, tucked just far enough away from the highway so you can't hear or see it.

Date of stay: February 2022
    • Value
    • Cleanliness
    • Service
Thank Jules F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 February 2022 via mobile

Pretentious and expensive. Desk staff behave as if they are doing you a favor. You cannot get a glass of wine. You must purchase a tasting. The cost is $30 to $40 for 3 sips of uneventful wine. They get you in, take your money and get you out as quickly as possible. All looks, no substance. Bruma does not deliver.

Date of stay: February 2022
Trip type: Travelled as a couple
6  Thank Coastal47662528645
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 November 2021 via mobile

Bruma place is really nice and excellent to take pictures, food is also really good but the service and attitude of the host is not the best for the type of place it is.

Service took a lot even for just sparkling water or a coke

Date of stay: November 2021
Trip type: Travelled as a couple
3  Thank B5718MMjulioc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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