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Rachel O

Extremely Rushed Dining

1.0 of 5 bubblesReviewed 12 Jan 2025via mobile
It was one of my most uncomfortable experiences ever. We barely had a sip of the wine and they were trying to take it away. At one point my husband had to take the glass back from the waitress and she stood there expecting him to chug the rest of the wine. The entire experience was a flurry of people constantly at our table taking stuff away and clearing the food before we could even finish. I lost count of the number of servers who were at our table during our very short visit. The pastry was amazing and food was just okay.
Date of stay: January 2025
Room Tip: Go somewhere else for a nice meal
Trip type: Travelled as a couple
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Reviewed 29 September 2024

We went to the Wine tasting experience and just had the best time! Bruma is a boutique winery, where design is at the forefront and their wines have character! We really loved Diana’s explanation and passion for what she does. Lovely lovely experience! Will come back 100%! <3

Date of stay: September 2024
Trip type: Travelled with family
Thank Luz G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Barbara Melin, Sales at Bruma Wine Resort, responded to this reviewResponded 5 October 2024

"Dear Luz,

Thank you for your enthusiastic review! We’re delighted to hear that you had such a wonderful time during your wine tasting experience at Bruma.

It’s fantastic that you appreciated our boutique winery’s design and the unique character of our wines. Diana will be thrilled to know her passion and explanations made a positive impact on your visit.

We also invite you to explore our hotel Bruma Wine Resort and other dining venues, including the exquisite Fauna restaurant, the Wine Garden and the Market for a complete experience during your next stay. We can’t wait to welcome you back for another lovely experience! Thank you for your support and for choosing Bruma as part of your journey.

Best regards,
Annemarie Rauch
General Manager
Bruma Wine Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2024 via mobile

Rating for Hotel first then Wine Garden later

For first time visitor it is very confusing and spread out. The management does not want to put a lot of signs but they are way short at this point. Maybe send a pdf map when you reserve a room.

Staff is very nice and helpful but of course outside of the lobby many are very limited in English. Be prepared and considerate.

Once you learn your way around after half a day it is OK and you understand the layout. If you are are in Casa Montana, expect to walk a bit. To the lobby it is about .3 miles. To the wine garden it is .6 miles. Mostly flat but a good sun hat is important and it is all rough dirt roads or paths.

Trip to a nearby restaurant cost us $120 US cash round trip by a car service arranged by the hotel. If you contact one in Ensenada yourself you can save 25% or so. They will come from there to here and wait while you taste or eat. Note I said cash is needed. USD are ok.

Only one local restaurant is in walking distance (1.1 mile). We did not have a car. I would suggest to get a driver to get you to Ensenada, then rent a car for the local area as an option. However note most roads except the main highway are not paved and slow driving. Make sure your GPS knows where you need to go before you leave. That is have someone local or the hotel review your route. Many restaurants are miles off main road and not easy to find.

Architecture works to fit into the natural grounds, very nicely done in a rustic theme.

Casa Montana review

Very nice buildings with common room staffed into the night. They make breakfast and snacks. Honor bar is well stocked.

Shower and bathroom is nice but the hot water takes a few minutes to arrive and the shower drain is not well vented , so you hear loud gurgles sometimes from the drain. No smell but noises.

Hot tub is in the shared area and next to a soaking pool. Hot tub is good temperature not too hot so you can soak. The pool is maybe 10 feet long with a nice seating setup. No swimming due to small size.

The walkways are dirt and it is raked everyday so they look nice.

Staff is very nice

Wine Garden review.

Good food at US prices.

We ate here 3 times. We were told the same master chef as Fauna.

Do try the octopus and shrimp pizza. Very good. Pita sourdough like crust and great flavor. Maybe 10 to 12 inch size.
Other pizza good as well
Guacamole plate is great. Every thing we had was great.
Good service as well.

Room tip: As the review said travel without a car is expensive and with a car is difficult. Bring lots of cash since the ATM is about 8 miles away.
Date of stay: January 2024
Trip type: Travelled with family
1  Thank Wombat1969mn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Barbara Melin, Sales at Bruma Wine Resort, responded to this reviewResponded 5 October 2024

"Dear customer,

Thank you for your detailed feedback regarding your recent stay with us. We’re glad to hear you enjoyed the architecture and the dining experiences at our Wine Garden, particularly the octopus and shrimp pizza!

We appreciate your insights about navigating our property. We understand that the layout can be confusing for first-time visitors, and we are actively considering ways to improve signage and communication. Your suggestion to provide a PDF map with reservations is excellent, and we are already working on such a map.

We’re also pleased to hear that you found our staff to be nice and helpful. We strive to provide excellent service, and your feedback will help us improve communication for all guests, especially those who may face language barriers.

Thank you for your comments regarding Casa Montana. We’re glad you enjoyed the common areas and the honor bar. We will address the hot water delay and shower drain noise with our maintenance team to enhance guest comfort.

We appreciate your recommendations on transportation and local dining options, as this will help future guests plan their visits more effectively.

Thank you once again for your thoughtful review. We hope to have the opportunity to welcome you back for an even better experience in the future.

Best regards,
Ruth Loyola
Head of Hotels
Bruma Wine Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2023

Hevaclio was a wonderful host and very descriptive of the wines and the Brumas history. 100% recommendation to come back again and experience vinícola Bruma. Hevaclio did an amazing job in making us feel welcome and very appreciative of his support and descriptions of the fine wines. We can’t wait to come back and bring some friends.

Room tip: Make sure you have reservations wine tasting.
Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Yesenia V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Barbara Melin, Sales at Bruma Wine Resort, responded to this reviewResponded 5 October 2024

"Dear Yesenia,

Thank you so much for your wonderful feedback! We’re thrilled to hear that Hevaclio made your visit to Vinícola Bruma such a memorable experience. His passion for our wines and the history of Bruma truly shines through, and it’s fantastic to know that he made you feel so welcome.

We’re also excited to hear that you’re looking forward to returning and bringing friends along. Our hotel complex Bruma Wine Resort, which offers a variety of dining options, allowing guests to enjoy not just our wines but also the diverse culinary experiences available on-site, with the renown Founa, the Market and the Wine Garden.

Thank you for your high recommendation! We can’t wait to welcome you back for another exceptional experience.

Best regards,
Barbara Melin
Head of Sales and Marketing
Bruma Wine Resort,

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Reviewed 11 June 2023 via mobile

I don’t even want to tell you how lovely Bruma is but everyone has been so kind that we must share our exquisite experience. It’s a little confusing figuring out how to check in, (follow the signs to Casa 8 where Susan and Pierre will give you a tour and guide you to your room or suite. Casa Montaña offers magnificent views of the valley below and its eco-rustic lodging is FABULOUS! Four rooms share a great room with kitchen, living room, and lovely deck with sun loungers and a warm disappearing edge pool and spa. The always-pleasant ladies here are happy to serve and prepare delicious breakfasts from yogurt and fresh fruit to chilaquiles, omelets, your preferred egg preparation, bacon, muffins, etc… and if you’re hungry at any other time of day they will put together yum burritos, quesadillas, guacamole, et al. I wanted to take them home! (the ladies not the food.) Fauna, one of Valle’s finest restaurants is just a walkway from your room. This place is just a pure pleasure splurge.

Room tip: Book in Casa Montaña… and dress casually. Valle is quite dry and a bit dusty.
Date of stay: June 2023
Trip type: Travelled with family
Thank aLITTLESpoiled
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Barbara Melin, Sales at Bruma Wine Resort, responded to this reviewResponded 5 October 2024

Dear customer,

Thank you for sharing your exquisite experience at Bruma Wine Resort! We are delighted to hear that you enjoyed your stay and found our eco-rustic lodging in Casa Montaña to be fabulous. The views of the valley and the amenities you described truly make it a unique getaway.

We appreciate your understanding regarding the check-in process and your kind words about our staff. We’re glad that our team was able to provide you with delicious breakfasts and snacks throughout your stay. They will be thrilled to hear how much you appreciated their hospitality!

It's wonderful to know that you enjoyed dining at Fauna, as we take pride in offering some of the finest culinary experiences in Valle.

Thank you for your heartfelt recommendation! We look forward to welcoming you back for another enjoyable visit.

Best regards,
Barbara Melin
Head of Sales and Marketing
Bruma Wine Resort

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Reviewed 19 April 2023

Bruma is a beautiful property that is home to one of our favorite restaurants, Fauna. The winery is also very special with a nice well rounded selection to choose from. We come everytime we visit Valle de Guadalupe.

Room tip: They have an electric car charger!
Date of stay: April 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Mrs_JSR
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Barbara Melin, Sales at Bruma Wine Resort, responded to this reviewResponded 5 October 2024

"Dear customer,

Thank you for your kind words about Bruma! We’re thrilled to hear that you consider us one of your favorite destinations in Valle de Guadalupe.

It’s wonderful to know that you enjoy both the beauty of our property and the diverse selection of wines at our winery. We take great pride in providing memorable experiences, and it’s always a pleasure to welcome back our returning guests.

We look forward to your next visit and hope you continue to enjoy all that Bruma Wine Resort, including the Market, Wine Tasting Room and our restaurants, the Market, Fauna and Wine Garden have to offer!

Best regards,
Ruth Loyola
Head of Hotels
Bruma Wine Resort

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