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“Not Perfect but we loved it”

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Hotel Jerome, An Auberge Resort
Ranked #1 of 35 Hotels in Aspen
Certificate of Excellence
GreenLeadersSilver level
Reviewed 11 February 2012

We stayed from 28th Dec to 2nd of Jan in a room in the old part of the building. It is old fashioned but that only adds to the charm of the place.
The one thing I would criticise in the room is it is impossible to use the bathroom to apply make up. I had to bring the small mirror out to the desk.
The beds were very comfortable and the linen nice.
Please note this is not a modern hotel so perhaps some of the negative comments come from people expecting more up to date rooms. The wallpaper is very unappealing but the overall feel is fantastic.
Yes some of the staff make mistakes but we found every body very eager to please and very genuine.
We enjoyed the common areas and the J bar.
The shuttle service also worked very well for us.
The position is great - a short walk from everywhere.
They provided nice touches like wine on arrival and champagne for NYE.
We thought the main let down was the breakfast - in our opinion less than average.
The other complaint we had was the bill - we had over $300 of other peoples charges on it. This of course was rectified but it should not happen.
We loved the Jerome and loved Aspen and would go back in a heart beat.

  • Stayed: January 2012, travelled with family
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1  Thank AussieAnge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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470 - 474 of 698 reviews

Reviewed 4 February 2012

Greath rooms, clean , big everything you want.
Good breakfast ( omelets of THE chef )

Super staff and service

  • Stayed: December 2011, travelled with friends
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1  Thank desmet_stroobants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2012

We stayed at the Hotel Jerome last year for New Years (2010-2011), and were overall pretty disappointed. The hotel itself was fine, though kind of walks the fine line between "rustic" and "dated". Service was very inconsistent, and concierge somehow messed up a bunch of reservations for us. The location is fine as far as being in town and near restaurants, but is a decent walk to the gondola. We weren't impressed with the food at the main restaurant, though did really like both the food and atmosphere at J-bar.

Bottom line: this is a decent option as a place to stay right in Aspen, but manage your expectations first. It's no 4 star hotel.

  • Stayed: March 2011, travelled as a couple
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1  Thank kvd2101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony D, General Manager at Hotel Jerome, An Auberge Resort, responded to this reviewResponded 27 February 2012

Thank you for taking the time to write a review on TripAdvisor for Hotel Jerome.

I am not sure if you are aware, Hotel Jerome recently under went a change in Management from RockResorts to an Auberge Resort. While I am unable to comment on the previous management of the Company I have tried to reach out to you via TripAdvisor for you to contact my Assistant.

I hope to hear from you and hopefully welcome you back in the future to Hotel Jerome

With Kind Regards,

Anthony DiLucia
General Manager, Hotel Jerome

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2012

We were in town for Aspen Gay Ski Week and booked last fall through jetsetter with a few friends. From now on I will book directly with the hotel, the jetsetter offer was a rip off and the room rate much lower than what we paid to jetsetter.

We had heard that the hotel had changed management (from Rock Rose to Auberge Resort) and that their former general manager was back so we were excited to come back.

From the moment we arrived to the moment we left, everything was perfect. Here is a list of some of the highlights

- friendly but professional staff
- room and hotel very clean
- food and drinks well priced
- $18 continental breakfast buffet with 2 eggs any style, coffee, juice
- centrally located
- courtesy car to take us to certain locations, always showed up and even texted me once while on location
- our room was a junior suite, very large, comfortable bed, very soft linen, molton brown products
- free wired and wireless wifi
- outdoor hot tub and heated pool
- ski concierge

We look forward to coming back soon.

Room Tip: We had room 444, a very large and quiet junior suite that could also connect with a private foyer to...
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  • Stayed: January 2012, travelled with friends
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1  Thank JonathanDucrest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 January 2012

If you ever wake up from a wonderful "White Christmas" Dream, I am sure you were indeed at the service of the staff of Hotel Jerome. From the moment they greet you from your airport service, to check in and the initial walk through amazing structure of the historic hotel, we were in awe. The amenities, location, room service were expressive. Given an opportunity, I'd be back in a heat should I crave for another Winter Funderland!

Room Tip: Check in early so you can an opportunity to view rooms that are available.
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  • Stayed: December 2011, travelled as a couple
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Thank Xiarra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony D, General Manager at Hotel Jerome, An Auberge Resort, responded to this reviewResponded 26 January 2012

Dear Valued Hotel Jerome Guest,

I was delighted to hear that you thoroughly enjoyed your stay with us in December and that we made it a memorable experience for you. It was my pleasure to share your review and comments with all our staff.

Thank you for taking the time to write a review and I do hope we have an opportunity to welcome you back to Hotel Jerome in the near future. Should you crave another "Winter Funderland", please do not hesitate to call us! It would be my pleasure to have you as our guest once again.

Kind Regards,
Anthony DiLucia
General Manager at Hotel Jerome,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Jerome, An Auberge Resort

Address: 330 E Main St, Aspen, CO 81611-1930
Phone Number:
Region: United States > Colorado > Aspen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Aspen
#1 Luxury Hotel in Aspen
#2 Business Hotel in Aspen
#3 Green Hotel in Aspen
#4 Family Hotel in Aspen
#5 Romantic Hotel in Aspen
Price Range: RM1,189 - RM7,811 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Jerome, An Auberge Resort 4.5*
Number of rooms: 93
Official Description (provided by the hotel):
The newly refurbished Hotel Jerome, An Auberge Resort recently received the "Hot New Hotel" from Travel & Leisure for its renovation. The Hotel Jerome's 93 guest rooms and suites have been beautifully redesigned incorporating the charm of the destination with modern amenities for a luxury traveler. Aspen's best new restaurant "Prospect" offers regional cuisine, the iconic J-Bar is a local watering hole serving lunch and dinner daily with classic American cuisine. The new Living Room lobby has been energized with a bar and stylish seating areas to relax and socialize. A new Auberge Spa offers treatments for guests that will soothe and pamper after a day on the slopes or a mountain adventure. Services include twice-daily maid service, nightly turn-down. Convenient local airport and downtown transportation is provided via chauffer-driven luxury SUV. Nestled in the heart of Aspen, this landmark hotel is just a ten-minute drive from the Aspen Airport, a 75-minute drive from Eagle County Airport and less than four hours from Denver International Airport. ... more   less 
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Also Known As:
Hotel Jerome, An Auberge Aspen
Jerome Hotel Aspen

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