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Official Site
RM 2,094
Hotels.com
RM 1,886
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RM 2,196
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Jan M
Beachwood, Ohio
Beautiful resort and outstanding staff - we keep going back!
5.0 of 5 bubblesReviewed 23 Jun 2021
We have been going to The Phoenix Resort for eight years. We have checked out other properties on the island, but nothing compares. In all of these years, the staff has not changed. Everyone is friendly, efficient, helpful and kind. They treat us like family, and we feel like they are family. That alone says a lot about the resort.

The property itself is gorgeous - it looks just like the beautiful online photos. The rooms/condos are spacious and well maintained, and include a full living area, kitchen, large bedroom and large bathroom. There are two pools with a fun beach bar only for guests of The Phoenix. Our favorite dive shop, Amigos Del Mar, is a two minute walk from the resort. Even though the resort is in the center of San Pedro town and is convenient to all of the restaurants and bars, the resort itself is peaceful. The restaurant at the resort, Red Ginger, is excellent and you can enjoy their food in the restaurant or at the pool. The Phoenix also has a daily happy hour for guests and we have met a lot of friendly people at the happy hours.

We love The Phoenix Resort and would highly recommended it for couples or families. We are already booked for two more trips.
Date of stay: May 2021
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Reviews (1,363)
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Reviewed 10 June 2021 via mobile

Wevstayed here with my family it was 5 of us we were soo happy on how great Gabriella and Tatiana greeted us with great enthusiasm and professionalism. They were both always ready to assist us when we called for room service or whatever assistance we needed. People like them made our stay a very great and awesome one we highly recommend to spend your vacation here.

Date of stay: June 2021
Trip type: Travelled with family
Thank Minor_Castellanos
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 May 2021 via mobile

The Phoenix never disappoints! The accommodations and staff are top notch and the location can’t be beat. It has become our home away from home. If you are planning a trip to Ambergris Caye, the Phoenix is the best place to stay. We’ll be back soon!

Date of stay: April 2021
Trip type: Travelled with friends
Thank Halluxone
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 May 2021

This was our 4th stay at The Phoenix. The staff are very friendly and professional. They offer concierge services such as booking dinner reservations, diving, snorkeling, and fishing trips. The hotel is located on the water and the barrier reef is minutes away by boat. All of the boat docks for excursions and restaurants are a short walk away. The Phoenix resort is very clean, beautiful and comfortable. This photo is the view from our suite.

Date of stay: April 2021
Trip type: Travelled as a couple
Thank Christina E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 May 2021 via mobile

From greeting to good-bye, The Phoenix has provided a perfect stay on Ambergris Caye. Upon arrival, they surprised me with champagne and birthday wishes on the bed and in the fridge (see pictures below). The facility is not only immaculate but spectacular with gardens, grass, some sand and amazing views. Perfect location to walk the beach to restaurants and diving. The staff helped us make dinner reservations, get taxi service and made spa bookings for us. They provided for our every need and want imaginable. The pools are never crowded and impeccably kept. The bar tenders are attentive and friendly. Thank you. We will be back.

Date of stay: May 2021
Trip type: Travelled as a couple
Thank 625aprilg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 April 2021 via mobile

Can’t say enough about the Phoenix. The rooms, staff, food, location and attention to detail are outstanding. We were celebrating a birthday and they were above and beyond, even ordering a cake to be delivered to the room. Anything you want to do on the island they are there to help you with. This was our second stay here and the ONLY place we will stay on the island. Thank you again Phoenix.

Date of stay: April 2021
Trip type: Travelled with friends
Thank rachelgoedheer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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