We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Expedia.com
Get rewarded with One Key
Booking.com
RM 2,672
No prepayment needed
Hotels.com
RM 2,671
Get rewarded with One Key
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Dan R
Luxurious
5.0 of 5 bubblesReviewed 9 Jun 2021
Arrived at the Alaia this morning, this place is definitely the nicest hotel in Belize hands down. Just had lunch at Sea Salt. The Alaia burger was amazing. Great staff and service. Can’t beat the view, WOW! I never want to leave.
Date of stay: June 2021Trip type: Travelled with family
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nearby Hotels
Booking.com
RM 789
No prepayment needed
  • Priceline
    RM 789
  • Expedia.com
    RM 765
  • Hotels.com
    RM 788
1.6 km from Alaia Belize, Autograph Collection
Free Wifi
Free parking
Hotels.com
RM 1,385
Get rewarded with One Key
  • Expedia.com
    RM 1,385
  • Booking.com
    RM 1,386
  • Priceline
    RM 1,386
1.1 km from Alaia Belize, Autograph Collection
Free Wifi
Free parking
Booking.com
RM 977
No prepayment needed
  • Expedia.com
    RM 1,221
  • Agoda.com
    RM 775
  • Hotels.com
    RM 1,221
5.9 km from Alaia Belize, Autograph Collection
Free Wifi
Free parking
Booking.com
RM 1,530
No prepayment needed
  • Expedia.com
    RM 1,529
  • Hotels.com
    RM 1,529
  • Official Site
    RM 1,529
10.5 km from Alaia Belize, Autograph Collection
Free Wifi
Free parking
Hotels.com
RM 1,039
Get rewarded with One Key
  • Booking.com
    RM 923
  • Vio.com
    RM 832
  • Expedia.com
    RM 1,039
1.8 km from Alaia Belize, Autograph Collection
Free Wifi
Pool
Official Site
RM 2,091
  • Expedia.com
  • Hotels.com
    RM 2,017
  • Priceline
    RM 2,438
2.4 km from Alaia Belize, Autograph Collection
Free Wifi
Free parking
Priceline
RM 1,788
Go to your Happy Price
  • Booking.com
    RM 1,788
  • eDreams
    RM 1,788
  • Agoda.com
    RM 1,787
2.2 km from Alaia Belize, Autograph Collection
Free Wifi
Free parking
Official Hotel Site
RM 669
No prepayment needed
  • StayForLong
  • Expedia.com
  • Hotels.com
13.6 km from Alaia Belize, Autograph Collection
Free Wifi
Free parking
Expedia.com
RM 656
Get rewarded with One Key
  • Priceline
    RM 657
  • Booking.com
    RM 657
  • Hotels.com
    RM 656
10.9 km from Alaia Belize, Autograph Collection
Free parking
Pool
Expedia.com
Get rewarded with One Key
  • Hotels.com
    RM 627
  • Vio.com
    RM 627
  • StayForLong
0.6 km from Alaia Belize, Autograph Collection
Free Wifi
Free parking
View more hotels in San Pedro
Reviews (853)
Filter reviews
854 results
Traveller rating
703
93
23
14
21
Traveller type
Time of year
LanguageAll languages
Traveller rating
703
93
23
14
21
Show reviews that mention
All reviews piano bar sea salt reef house marriott property rooftop pool beautiful property oatmeal main pool ocean view secret beach golf cart remembered our names dive center one bedroom suite coconut mojito girls trip maya air
Selected filters
Filter
Updating list...
826 - 831 of 854 reviews
Reviewed 7 June 2021 via mobile

We had 19 people in our group and we each had individualized attention. What a great place to stay. The staff and management are fabulous. So very much to do or you can relax and enjoy the scenery! Food was excellent.

Date of stay: June 2021
Trip type: Travelled with friends
1  Thank 66ramonaj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maria Novelo, Marketing at Alaia Belize, Autograph Collection, responded to this reviewResponded 7 June 2021

How incredible, @66ramonaj! We are delighted to read that you and your amazing group enjoyed the beauty and grandeur of our hotel which we trust you found was perfectly complemented by a gracious hospitality and welcoming spirit created by our team. I will be sure to pass along your high praises and look forward to hosting you all once again! :)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2021 via mobile

Absolutely disappointed in what we feel is a lousy and untrustworthy behavior of this hotel’s reception desk. We arrived at 10am to check in, and where told that we will get a room with the ocean view (that we paid for) on the fourth floor if we wait until 4pm (so they can complete a cleaning). When we returned to reception desk at 3:50pm, we were given keys for a FIRST floor room.

While we were arguing to obtain the room that we were promised in the morning, we heard another unhappy client. he has reserved his room 5 months ago but was given less favorable accommodation than he paid four.

After a lots of back and forward and almost an hour wait, we where offered a forth floor room. Not an experience we expected from a Marriott hotel :-(

Date of stay: June 2021
Trip type: Travelled as a couple
3  Thank Curiosity64495026855
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maria Novelo, Marketing at Alaia Belize, Autograph Collection, responded to this reviewResponded 7 June 2021

Thank you very much for making time to give us feedback, @Curiosity64495026855. We’re really sorry for the inconvenience you encountered at our reception desk upon your arrival. We have addressed this straight away with our staff and escalated it to the management for immediate action; to ensure that this incident is not repeated again. Of note, our check-in times are 4pm and check-out at 11am, but we do try to accommodate early arrivals as best we could.

Your feedback and suggestions are always welcome. Hoping to welcome you back in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2021

Having paid two visits to Alaia my overall feeling about this resort is nothing more than mediocre. On the first occasion we had booked to have pre meal drinks at the piano bar then off to the restaurant. As we arrived we confirmed those details then were lead to the bar for a drink. The waitress took our drink order then 20 minutes go by before she returns, no drinks in hand but instead asking what brand of spirit we wanted for our drinks. Another 15 minutes go by before our drinks arrive. We finish our drinks in time for our dinner reservation, We asked the host for directions to the restaurant at which point we were advised that the restaurant had yet to open and instead we would be dining at the restaurant of the sister property. The meal was above average but a very basic menu, main courses come out while we were still eating our appetizer's, we had requested that we finish before moving onto our main course. The mains arrived back within a minute of clearing our appetizers which aroused suspicion that the original mains had sat waiting, sure enough they arrived luke warm at best and were clearly the same mains that had come out to us early, at the stroke of 9pm when we were still in the middle of our main course the music suddenly stopped and the lights flicked to full beam which was a very passive aggressive way of making clear service was done and we should hurry up to leave.

We had put this first experience down to teething problems with a new resort but our second experience was not good at all. Excited to spend the afternoon at the rooftop bar enjoying aperitif's while watching the world go by we approached the front desk staff to ask for directions. The gentleman at front desk took one snotty look at us and said the bar was inaccessible that day and perhaps we should come back another day, His demeanor and glib excuse suggested that we were not suitable to drink the bar, something I wholeheartedly refute. There was no offer of a place at the piano bar and was made quite clear that we were not welcome.

In conclusion we had two disappointing experiences which have left a sour taste and hope the standard of service drastically improves going forward.

Date of stay: June 2021
    • Service
Thank Y6799Jai
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maria Novelo, Marketing at Alaia Belize, Autograph Collection, responded to this reviewResponded 8 June 2021

Hi @Y6799Jai, Thanks for sharing your experience with us. It is feedback like this that we learn from and use to improve our services. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. The safety of our guests is a priority and such service is an unavoidable necessity that should have been better explained. As a new resort, we are still in the process of working out the kinks to better serve all our guests.

Your comments have been discussed at length with our staff and management to ensure our hotel maintains its Marriott standards.

warm regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2021 via mobile

I normally don’t leave a lot of reviews , but Alaia Belize is an amazing place . The service is above and beyond . The rooms are at luxurious as you can imagine .
This is our second day at The hotel and we are very happy that we picked this hotel . Special thank you for LILI she helped us arrange all our flight and helped with booking every thing for us before we arrived .
All the restaurants here are top class with excellent food quality and fabulous presentation. Worth every dollar spent here .
Location is great , not far from the main town and lots of little shops nearby . Will definitely return . And best part it’s part of the Marriott bonvoy portfolio so you get a little extra perks as an elite member .

Room tip: Definitely have them help you schedule the flight from Belize city to San Pedro , makes things easy and they arranged the taxi to the hotel
Date of stay: June 2021
Trip type: Travelled as a couple
Thank yan804r
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maria Novelo, Marketing at Alaia Belize, Autograph Collection, responded to this reviewResponded 7 June 2021

Hi there, @yan804r, thank you for giving us a perfect rating and for recommending our hotel to other travelers. We're pleased to learn that you enjoyed your accommodation, food and found the help of Lili as an added bonus to your stay. We're sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. See you back here upon your return! :)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2021

We had a great trip at the Alaia. The facilities, room, and staff were excellent. All of the staff was very professional and polite, and the food was great. Matthew and Zarharia were extremely helpful in suggesting and planning outings. We can't say enough about this place and the staff.

Room tip: Take the trip to mainland to see the Mayan ruins.
Date of stay: May 2021
    • Location
    • Cleanliness
    • Service
Thank roladerg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maria Novelo, Marketing at Alaia Belize, Autograph Collection, responded to this reviewResponded 4 June 2021

Thanks for this incredible feedback and perfect rating of your week long visit, @roladerg! We're thrilled to hear Matthew and Zaharia stood out by going above and beyond to accommodate your needs. Please come back again soon and stay a little longer!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews