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Sharon S

Our wedding at Alila

5.0 of 5 bubblesReviewed 13 Nov 2023
Tricia Mcdonald and her team made a difference. I m really please with the knowledge and skills of Trica and her staff. My daughters wedding was s success as a result. It started with Ms C. Brooks Oliver, travel agent and extended to the experience hands of Ms T. Mcdonald, the beautiful and well maintained Alila, beautiful rooms, warm and inviting staff. There wasn't one complaint out of about 60 of our guest. All was please & impressed.
Date of stay: September 2023
Room Tip: Alila is a first class hotel. Great value, beautiful atmosphere, good food.
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Maria Novelo, Marketing at Alaia Belize, Autograph Collection, responded to this review
Responded 14 Nov 2023
Dear Sharon,

Thank you so much for taking the time to share your wonderful experience with us! We are truly delighted to hear that Tricia McDonald and her team played a significant role in making your daughter's wedding a success. We take great pride in providing a beautiful and well-maintained venue, and we are thrilled that you found our property to be just that.

The fact that there wasn't a single complaint among the 60 guests is the highest compliment we could receive. We strive to exceed expectations, and your positive feedback is a testament to our dedication to making every event special.

We truly appreciate your trust in us for such an important occasion, and we hope to have the pleasure of welcoming you back to Alaia Belize for future celebrations and authentic Belizean getaways. If there's anything more we can do for you, please don't hesitate to let us know.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 12 November 2023

We had a wonderful time. The staff was attentive and friendly
Jesus, you must meet him, he was the concierge and he took care of everyone so well, very professional and on top of all of our plans.

Paula and Maria, thanks for a wonderful meal and birthday surprise for our lovely friend

Subash- the manager was wonderful!

From all of us at Jaz takes Belize

Room tip: Don’t wear heels!!
Date of stay: November 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Gill L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maria Novelo, Marketing at Alaia Belize, Autograph Collection, responded to this reviewResponded 13 November 2023

Dear 722gilll,

It's fantastic to hear that you had such a wonderful time at Alaia Belize! Your compliments about the attentive and friendly staff really warm our hearts. It's truly our goal to ensure every guest feels cared for and welcomed.

Jesus, our concierge, seems to have left a lasting impression with his professional and attentive approach in managing all your plans. He's truly an asset to our team.

Paula, Maria, and the team are thrilled to hear your kind words regarding the meal and the birthday surprise. They always aim to make special occasions truly memorable and it's great to hear they succeeded.

And Subash, our manager, is delighted to have been mentioned. His dedication to ensuring everything runs smoothly is a testament to the commitment we have to our guests' experiences.

Thank you for taking the time to highlight these individuals and share your positive experience. We're thrilled to have been a part of making your time special and look forward to welcoming you back in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2023

The bartender Chris was great! Attentive and answered our questions about the menu and the area pleasantly.

The hotel location is ocean front. The pool is nice not as big as we had expected but big enough for the amount of people that were utilizing it. We went in October which is sort of the off season and there was still quite a lot of people at the pool. I’d think in the high season it may be too crowded for the size.

Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Mzmic2u
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maria Novelo, Marketing at Alaia Belize, Autograph Collection, responded to this reviewResponded 13 November 2023

Dear Mzmic2u,

It's great to hear that you found the location convenient and that Chris, the bartender, made your experience enjoyable with his attentiveness and knowledge about the area. The oceanfront setting and the pool are indeed lovely features of the hotel and a guest favorite. Your observation about the pool size and the number of guests during the off-season in October is helpful for those planning a visit, especially highlighting the potential crowd levels during peak times. This insight adds a valuable perspective for future travelers to consider when planning their stay. Thank you for sharing your thoughts and we hope to host you upon your return to La Isla!

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Reviewed 11 November 2023

Alaia Belize is a Beautiful resort full of Beautiful and helpful people. Tricia McDonald and the rest of the staff was very instrumental in making sure that we had an amazing stay. My Beautiful cousin got married and although we had a plan B with the weather seemed rough, Tricia assured us that the wedding would go off perfectly and that it did!!!! I would recomment this resort to anyone looking for a Beautiful place to visit in Belize.

Room tip: It's not a party resort but there are a lot of things to do with local clubs nearby for those that need it.
Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank RastaQueenMo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maria Novelo, Marketing at Alaia Belize, Autograph Collection, responded to this reviewResponded 13 November 2023

Dear RastaQueenMo,

What a beautiful testament to Alaia Belize and the incredible experience you had with us! It's heartwarming to hear that the beauty of the resort was not just in its physical features but also in the warmth and helpfulness of the people, especially Tricia McDonald and the rest of the staff. Their instrumental role in ensuring a memorable stay and a flawless wedding for your cousin speaks volumes about their dedication and expertise in creating a wonderful experience for guests.

The reassurance and successful execution of the wedding plans, even in the face of adverse weather, truly demonstrate the commitment and professionalism of the staff. Your recommendation for the resort as a beautiful destination in Belize is a strong endorsement that speaks to the exceptional service and the picturesque setting.

It's incredible how the team's dedication and care translated into such a special and memorable occasion for your family. Thank you for sharing your wonderful experience, and here's to many more beautiful memories at Alaia Belize with you and future visitors!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2023

On a girls trip to San Pedro we stayed here. We’re all in our 30s and all travel often. The hotel was nice, had great service, and WiFi. Not being all inclusive was different for me so paying for all food and beverage took some adjustment. The restaurants were okay nothing too much to craze over. The prices were similar to prices here in Maryland at the hotel. The drinks were okay, nothing ever gave a buzz which is also fine. The pools were beautiful including the roof top adult pool. The bars were nice but no music. I would recommend adding some adult activities either music, fitness, or something. The beach was very tiny if that’s what you’re looking for. The dove was merky due to the storm I’m assuming. There is a dove center on the premises if you wanted to snorkel or dive at all, we recommend them. The beach front villa was breathtaking. We had a small pool outback and a large patio. There was a large kitchen, dinning room, and amazing bathrooms. The front desk and housekeeping staff were very helpful and gave great service. Would have given 5 stars if there was more to do but would recommend.

Date of stay: November 2023
Trip type: Travelled with friends
Thank RayofSunshine2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maria Novelo, Marketing at Alaia Belize, Autograph Collection, responded to this reviewResponded 13 November 2023

Dear RayofSunshine2,

Thanks for sharing your feedback and for being open with about your experiences at Alaia Belize. It's lovely to note that you and your friends found the hotel to be nice and the service up to par. The availability of Wi-Fi is always a bonus for staying connected during travels.

The mention of the beautiful pools, particularly the rooftop adult pool, and the well-designed bars is certainly enticing. Your suggestion to add more adult-oriented activities such as music or fitness is a valuable one; it could definitely enhance the overall experience for guests seeking a livelier atmosphere.

It's fantastic that the staff, from the front desk to housekeeping, provided excellent service and assistance during your stay. Your overall recommendation and constructive feedback are incredibly valuable. Adding more varied activities and perhaps some enhancements to the dining options could potentially elevate the guest experience. Thank you for sharing your experience and insights—it's incredibly helpful for future travelers considering a stay at this location.


We hope to host you upon your return to La isla.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2023 via mobile

I cannot say enough about my experience at Alaia Belize. The pool, food and amenities are top of their class in the area. The rooms were modern and I had a safe and fridge in my room. In my opinion this may be the nicest hotel in south San Pedro.

I’d also like to send my sincerest thanks to Elisia and the staff at the Seasalt restaurant. As a solo female traveller I felt quite safe at Alaia, but a non-hotel dinner guest did make me feel very uncomfortable during my meal one night. The staff and manager made a point to check on me and follow up afterwards so that I could finish my (DELICIOUS) dinner without distress. They were so genuine and kind. This speaks for itself how much the staff cares about their guests.

I will be returning again!

Room tip: Golf cart parking easily accessible across the street, and the staff will assist you with your bags if needed.
Date of stay: November 2023
Trip type: Travelled solo
Thank KCA1991
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maria Novelo, Marketing at Alaia Belize, Autograph Collection, responded to this reviewResponded 13 November 2023

Dear Lexi-

Your experience at Alaia Belize sounds absolutely fantastic! It's wonderful to hear that the amenities, food, and overall ambiance exceeded your expectations. It's especially great that you found the rooms modern and equipped with all the essentials for a comfortable stay. The fact that you felt safe as a solo female traveler speaks volumes about our hotel's commitment to guest well-being.

It's unfortunate that your dinner was momentarily disrupted by an uncomfortable situation, but it's truly heartening to know that Elisia and the Seasalt restaurant staff went above and beyond to ensure your comfort and enjoyment. Their genuine care and swift response to make sure you could savor your meal without any further distress truly exemplify the exceptional level of hospitality they provide.

Your intention to return is a testament to the outstanding experience you had at Alaia Belize. Your review not only highlights the excellence of the facilities but also showcases the incredible dedication and attentiveness of the staff. We look forward to your return for another fantastic stay.

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