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David M

Great visit

4.0 of 5 bubblesReviewed 28 Nov 2023
Overall we were very happy with the hotel and staff. Great hotel, food/drink were priced reasonably for a resort, people were very helpful. Also went scuba diving with the scuba company at the end of the dock on the resort and they were excellent. Only think I found irritating with this resort (and many others) is people claim most of the pool chairs early in the morning by leaving something on them and then they have them for most of the day regardless of how much time they actually use them. Resort has space for more chairs and umbrellas, if they had them the problem would be reduced.
Date of stay: November 2023
Trip type: Travelled with family
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Maria Novelo, Marketing at Alaia Belize, Autograph Collection, responded to this review
Responded 29 Nov 2023
Dear David,

Thank you for sharing your positive feedback about your recent stay at our resort. We are delighted to note that you were very happy with the hotel and our staff. It's great to know that you found our hotel to be excellent, with reasonably priced food and drinks, and that the team was helpful throughout your stay.

We appreciate your kind words regarding our onsite Belize Pro Dive shop at the end of our dock. It's wonderful to hear that your scuba diving experience was excellent. We take pride in offering our guests access to quality services and activities.

Your observation about the pool chair situation is duly noted. We are continuously exploring ways to enhance the guest experience, and your insights are valuable. Your suggestion about adding more chairs and umbrellas to the resort is well-taken. We will assess the feasibility of expanding our poolside amenities to address this concern and ensure a more enjoyable experience for all guests.

We hope to have the pleasure of welcoming you back for another enjoyable stay.

sunny regards,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 29 November 2023

This was our second visit to the Alaia and it will not be our last. From the moment you arrive, you feel like you are leaving all of the stress of everyday life behind. They greet you with a cool towel and juice while you are being checked in. Our room was an Oceanview Vista One Bedroom Suite. These rooms are spacious and there is more than enough room for two people. They are decorated beautifully! We loved sitting on our huge patio watching the sun come up each morning!

We enjoyed breakfast at the hotel restaurant and made sure to have Maria wait on us each day with her easy, breezy, Belizee welcome! She was so kind, made great recommendations for breakfast and would ask us about our plans that day and offer suggestions or tips about Ambergris Caye. She is just so sweet! We also loved that they walked around each day with different treats for everyone to try. Everyday, it was something different, cookies right out of the oven, fresh juices, freshly baked donuts or a sweet fryjack!

After breakfast, we would go to the pool each day and Rolando made sure to have our seats waiting for us. He would check in on us throughout the day to see if we needed anything. He definitely made our stay special!

We had lunch at the resort a few times and that is the only thing about our stay that I think needs improvement. They give you menus from two different restaurants and most times, I would order from one and my husband ordered from the other. My meal would come out first because it was made by the kitchen at the Sea Salt restaurant where we would sit on the terrace and my husband's meal would come out maybe 20 minutes later because it was made at the Deck restaurant and they were busy. I am not sure why they couldn't use one menu or, have the ingredients in both kitchens. This would save the wait staff from running to two different kitchens to pick up orders and, they could be delivered together. Besides that, the food was very good!

Our housekeeper LuLu also did a great job. Our rooms was always clean. She was super honest too. I threw away a shirt and she asked me if I meant to throw it away. I thought it was nice of her to check! She would also leave us notes to have a great stay!

Besides it being a beautiful resort, with a beautiful pool, having great food and drinks, it has the best staff and they are what makes us want to return! We can't wait for our next trip!

Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Nicole H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maria Novelo, Marketing at Alaia Belize, Autograph Collection, responded to this reviewResponded 29 November 2023

Dear Nicole,

Thank you so much for taking the time to share such a delightful and detailed review of your recent stay at Alaia Belize. We are thrilled to read that this was your second visit and that it won't be your last. Your words truly warmed our hearts, and we're delighted to know that our resort, amenities, and staff contributed to making your experience special.

It's fantastic to hear that you felt the stress of everyday life melting away from the moment you arrived. Providing a seamless and relaxing experience for our guests is a top priority, and it sounds like we achieved that for you. The mention of our Oceanview Vista One Bedroom Suite, the spaciousness, and the beautiful décor brings us immense joy. Your enjoyment of the sunrise from the huge patio is precisely the kind of experience we hope to provide.

We're especially grateful for your kind words about our staff members, Maria, Rolando, and LuLu. It's clear they made a significant impact on your stay. Maria's Belizean welcome, Rolando's attentive poolside service, and LuLu's dedication to keeping your room in impeccable condition are the kind of guest experiences we aim to create.

We appreciate your feedback regarding the lunch experience, and your suggestion about the menu and kitchen coordination is well-received. We are always looking for ways to improve, and your insights are invaluable to us. Rest assured, we will review and consider how we can enhance the dining experience for our guests.

We look forward to the pleasure of welcoming you back to Alaia Belize on your next trip. If there is anything specific you would like for your next stay, please don't hesitate to let us know.

Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2023 via mobile

Overall a fantastic hotel, and in most ways by Belize standards, it’s exceptional. It’s hard to compare it to American standards, but by Belize standards, it’s definitely a 5-star. The hotel is gorgeous, modern and stylish. It was one of the better Marriott properties we’ve visited.

A few things you should know before you book…

DO NOT book the reef rooms — make sure you have “vista” in the room type. The vista rooms/suites are all brand new, modern, most have full kitchens, they’re top notch and pristine. The reef rooms/suites are separated from the main hotel area and they’re at least 20 years outdated and very tired — plus they have major mosquito infestations. We ended up switching from reef to vista after one night and we were very fortunate to get a vista room by complaining to management and requesting a room change and this swap completely changed our entire experience at this hotel. Absolutely do not book in the Reef rooms!!!

We were there Thanksgiving week, and every single day they had a live DJ at the main pool plus evening lobby entertainment, it was so awesome!

The dive/snorkel center on site is the best — use them for your tours. It’s not just convenient, they are truly the very best on the island.

The restaurants at the hotel are surprisingly very good. Especially the one on the dock, called the Deck. We went into town and tried many restaurants and I recommend doing so, but definitely the Deck is one of the hotel restaurants worth visiting.

Location wise, Alaia is right where you want to be - near town but not too close. A golf cart is a must but absolutely do not rent to the hotel because it’s $100 per day and if you rent through one of the many many, private places in town or online, it’s $150-200 for an entire week.

Hot water at the hotel was iffy. Sometimes we had it and sometimes we didn’t. But we experienced this problem elsewhere in Belize so I’m not sure it’s an accurate representation of a hotel problem than it is a developing country with limited resources.

Housekeeping was great and thorough. They include turn down service and even left chocolates for the kids and robes for adults.

Massage tip - walk to the beach, and as you are facing the ocean walk left about five minutes for a great massage hut over the water. Not on hotel property, right of property, some of the best massages we’ve ever had, and very reasonably priced.

The beach is OK, but not fabulous, but this is the case with almost every place on the island. People don’t realize most beaches are not sandy white with turquoise waters. Hence, stay at a hotel like Alaia with great pools (loved their rooftop pool!).

And now, for a few other things, you should just know before you go… it seems Alaia could make these improvements and take things up a notch, they might be petty, but they were nerve-racking during our stay. And so easy for the hotel managers to address and resolve.

Every single day they would run out of towels at the pool. This is so perplexing, because after the first or second time it happens, you would think they would know how to gauge demand and they would do a big load of laundry around lunchtime to avoid this happening. But no, every single day it was the same problem. So frustrating. They would always ask for your room number to get towels, but they didn’t require you to the return the towels, so I’m not exactly sure what the point is of telling them your room number. Hotel is secure so there aren’t people strolling in from the beach or street crashing the pool.

Wi-Fi was a pain. You could connect easily but each time you set your phone down, you had to reconnect the device again.

Service was inconsistent. There were all stars like Mini at breakfast, Elvis at the door, Lilian in reservations, Paula and the gentleman who is executive chef, and Florett in housekeeping. And there were others that we never want to see again like Veronica at the front desk. For every blasé or less than enthusiastic hotel employee, there was usually two who knocked it out of the park. Just seems like management could raise the bar and ensure everyone is consistently delivering exceptional service every single time. We visited the jungle in Belize for 3 days where it was hard to find employees, but the people who worked at those resorts were so grateful to have their job, and they were so kind and willing to please always and they went above and beyond. For whatever reason there were some employees at Alaia who did the bare minimum (at best) or acted insulated when asked for something within their job role. Slowness was also an issue which is odd because it wasn’t like there is anything else for certain employees to do.

The beach bar is great for happy hour, but it never made sense why three days in a row they didn’t have a corkscrew to open the wine by the glass on their menu. It’s a Beach Bar - who doesn’t have a corkscrew when there’s wine on the menu? Every single time we waited for 15 or 20 minutes for someone to bring the bartender a corkscrew to open wine. Again, no problem the first day, but when it happens every single day for multiple days in a row, why wouldn’t they just fix this and leave a bunch of wine openers at the bar?

Prior to arrival, we called the hotel many times to ask logistical questions, or speak to the Concierge, but the hotel rarely answered the phone even though it was driving usual business hours. I tried calling many times in a row and finally someone would answer and we got the help we needed, but it was not what I would expect for hotel of this caliber. Fortunately, once we arrived, it was easy to go to the front desk and get questions answered.

Thoroughly enjoyed our stay and would 100% go back. No major issues and I’m sure the hotel will work out these other minor issues. There is no better place to stay on the island if you are looking for a modern upscale full service hotel.

Room tip: Do not book reef rooms! Book any vista room. Bring mosquito repellent!!!
Date of stay: November 2023
Trip type: Travelled with family
Thank Love2TravelLuxfromCA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maria Novelo, Marketing at Alaia Belize, Autograph Collection, responded to this reviewResponded 27 November 2023

Dear LoveToTravel,

Thank you for taking the time to share your detailed feedback about your recent stay at Alaia Belize. We are delighted to hear that you found our hotel to be one of the best on Ambergris Caye and that you enjoyed the modern and stylish atmosphere. Your positive comments about our location, dive/snorkel center, and the quality of our restaurants are truly appreciated.

We appreciate your insights on room types and have duly noted your preference for the vista rooms. We apologize for any inconvenience you experienced with the towels at the pool, Wi-Fi connectivity, and inconsistent service. Your observations are valuable, and we assure you that we are actively addressing these issues to enhance the overall guest experience.

We are pleased to learn that you enjoyed the efforts of our exceptional staff members, such as Mini, Elvis, Lilian, Paula, and Florett. However, we apologize for any lapses in service from other team members, and we are committed to improving in this regard.

Your feedback about the beach bar and pre-arrival phone responsiveness is duly noted, and we will take steps to rectify these concerns.

We are grateful for your overall positive review and your understanding of the minor issues you encountered. We look forward to welcoming you back to Alaia Belize for an enhanced stay. Please feel free to reach out directly if there's anything specific you'd like to discuss further.

sunny regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2023

My husband and I went the Alaia resort for the first time Nov. 17 ,2023. We were celebrating our 10 year anniversary and it was the best experience we could have imagined. We are already discussing when we will go back next year. Shout out to the entire staff...but Elvis was great during check in and out. Javier gave us great service and talked to us about all the things to do on the island.Last but not least KENROY!!! He kept my poolside drinks coming like a champ! The pool BTW is the BEST! Thank you for creating great memories for us Alaia. See you again VERY SOON!

Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Jakea J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maria Novelo, Marketing at Alaia Belize, Autograph Collection, responded to this reviewResponded 24 November 2023

Dear Jakea J,

Thank you so much for taking the time to share your incredible experience at Alaia Belize! We are beyond thrilled to read that your 10th-anniversary celebration with us was nothing short of amazing.

It warms our hearts to know that the efforts of our dedicated staff, including Elvis, Javier, and Kenroy, contributed to making your stay memorable. We will be sure to pass on your kind words to them. It's fantastic to hear that they were able to enhance your experience with exceptional service and helpful recommendations.

We're delighted to have played a part in creating great memories for you and your husband. We can't wait to welcome you back to Alaia Belize for another unforgettable stay. Your enthusiasm and appreciation motivate us to continue delivering exceptional service.

See you both back here soon!

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Reviewed 19 November 2023

The resort…10/10
The food… 8/10
The rooms 10/10
Customer service 10/10
My ONLY issue with this resort is that i believe it should be adults-only. My first 2 nights at the resort were miserable. I was next to a family that had 2 younger kids who spent hours crying and shrieking. Which then had the parents yelling at them and each other. And their chaos started at 5am by the way. Kind of sucks to pay money to go somewhere and have less peace than you have at home. I made it a point to go during October when kids are in school, so the resort was mostly couples at the time. However, I think it would be best for all if maybe one or two of the buildings was devoted to couples only. The sound of crying kids and screaming stressed-out parents is a mood killer. Thankfully, for our remaining 4 nights we upgraded ourselves to the one bedroom suite which is one of the best resort rooms I’ve seen in awhile. The suite is super spacious with a balcony so big you could probably do a cartwheel or 2.

Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Jordan W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maria Novelo, Marketing at Alaia Belize, Autograph Collection, responded to this reviewResponded 21 November 2023

Dear Jordan,

Thank you for taking the time to share your detailed feedback about your recent stay at Alaia Belize. We're thrilled to hear that you had an overall positive experience, and we sincerely appreciate your high ratings for our resort, rooms, and customer service.

We understand your concerns about noise disturbances during the first part of your stay, particularly due to the presence of families with younger children. We sincerely apologize for any inconvenience this may have caused and appreciate your suggestion regarding having designated buildings for adults-only accommodations. We are constantly looking for ways to enhance the guest experience, and your feedback is invaluable in that regard.

It's fantastic to hear that the upgrade to the one-bedroom suite made a significant difference for the remaining part of your stay. We're delighted that you enjoyed the spaciousness and amenities of the suite, including the large balcony. Your positive comments about the one-bedroom suite are truly rewarding for our team.

We appreciate your understanding and patience, and we hope that the overall positive aspects of your stay will encourage you to consider returning to our resort in the future. If you decide to visit us again, please don't hesitate to reach out to our team in advance, and we will do our best to ensure a more tranquil and enjoyable experience for you.

Once again, thank you for choosing Alaia Belize, and we hope to have the opportunity to welcome you back in the future.

sunny regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2023

Alaia Hotel is the most beautiful and comfortable hotel in the island. Clean, wonderful amenities, awesome staff and the best rooms. We were treated with love and care. Special shout out to Elvis that from the first day was a great guide. Jesus gave us some history of the island, plus great advice. Minelia remembered our names every time, and great service. And our favorite taxi driver, Mr. Chi. Thank you all for making our visit wonderful.
Really suggest the Shrimp Pizza and lots of lobster all over. Don't forget the sun screen even when the forecast says rain.

Room tip: Low season is still good.
Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Luciana M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maria Novelo, Marketing at Alaia Belize, Autograph Collection, responded to this reviewResponded 21 November 2023

Dear Luciana,

Thank you so much for taking the time to share your wonderful experience at Alaia Belize! We are thrilled to hear that you found our hotel to be the most beautiful and comfortable on the island. Your kind words about our clean facilities, wonderful amenities, awesome staff, and the best rooms mean the world to us.

It's fantastic to note that our team, especially Elvis, Jesus, Minelia, and Mr. Chi, made a positive impact on your stay. We will make sure to pass along your special shout-outs to them. Your recommendation of the Shrimp Pizza and the abundance of lobster is duly noted! We're delighted that our culinary offerings added to the enjoyment of your visit.

And thank you for the tip about sunscreen, even when the forecast suggests rain. It's these thoughtful insights that can make a significant difference for our guests, and we appreciate you sharing your advice.

We are grateful to have had the opportunity to host you, and we look forward to welcoming you back to our shores for another wonderful stay.

Safe travels, and we hope to see you again soon!

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