If i can give 10 out of 5 stars I would!! The hotel staff is kind, welcoming and friendly! My room was perfectly cleaned daily! Yes, in the states we would think that it's not a big deal but trust me, it's a BIG deal when you travel through Central America. Coming back to the room that is perfectly cleaned after a long day of discovering the country is a rewarding experience! Thank you to everyone in the hotel to make my stay so comfortable!More
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I requested pickup at the airport but miss operation happened. I requested explanation but the hotel continued to explain inconsistently. I will NEVER RECOMMEND this hotel. WORST SERVICE AND EXPERIENCE.
Thank you for your feedback, it was a pleasure meeting you yesterday. I apologize for the inconvenience and I truly hope we can see you back here with us in the future, you can be sure we will continue to work with our staff, continue to train them. Have a safe trip back home.
My friends and I booked a room in August for this week. We flew in from the United States and went straight to the hotel. Upon arrival we were told our reservation had been cancelled in October. We never received a single email or notification about this cancellation (clearly, as we still showed up to the hotel). We were told they could do nothing to help us, they were fully booked, and they had no explanation as to how or why we were cancelled because it’s “just the system”. All of this coming from the manager. We luckily were able to quickly get a room at the Hyatt, their last one, for double the price, but thanks to the Hyatt we were not left stranded. I would never recommend this place to anyone as they have no issue leaving their customers stranded with no explanation.
Thank you for your feedback, I am truly sorry for the inconvenience you experienced here with us, we have reviewed the reservations and they do seem to be cancel not by the hotel, I would appreciate if you can provide me with a phone number where I can get in contact with you. Once again we apologize for the inconvenience but I am happy to know Hyatt was able to book a room for you.
Looking forward to receiving a contact number.
best regards,
This is the nicest Courtyard I have stayed at in the world - and I am 12 years top tier elite with Marriott so that says something. Nice decor, spacious and clean with great staff. A great breakfast as well. Location is central to the best of Guatemala City. I look forward to returning
Thank you for your feedback, it was a pleasure having you as a guest here with us the Courtyard. Please take care and we hope to see you back soon.
Best,
This is how courtyards used to be and should still be. Friendly staff, professional in every way. Excellent food friendly and quick service. Spotlessly clean and every area. Housekeeping came by everyday to ask if we needed any service. Not one single hotel in the US has ever done that. Instead of using covid restrictions as an excuse they raise the bar and went above and beyond. Enjoyed a brief conversation with the manager Mr Mayen. He and all his staff need a bonus and every courtyard in the U.S. should come and train from them
Thank you for taking the time to provide us with your feedback. It was a great pleasure to have you here at the Courtyard. We look forward to your next stay and you can be sure we will be ready once again to provide you with the service for what we are best known for. Please take care.
We had to take it as one emergency night at this hotel, and it was really neat and modern, in the end we had so restfull night and a wonderfull breakfast at the restuurant. The service personal its very helpfull. Its centric and nese to a lot of restaurante and nightlife
Thank you for taking the time to provide us with your feedback, we are happy to know you had a wonderful stay here at the Courtyard. You can be sure i will be sharing your feedback with our staff.
We hope to see you back soon at this your home away from home.
Best,
