I had a very good experience at this lovely hotel. I arrived a bit early for my reservation, but Sandra at the front desk allowed me to leave my bags at reception until my room was ready. There’s a lovely restaurant on the rooftop where I waited for my room. Also, a very modern mall just an easy five minute walk away to kill time.

The room was perfect for me. Super hot shower with large rainfall shower head, which was well appreciated after spending a week in San Marcos with no hot water. The bed was comfortable and the air conditioning worked well. No problems with Wi-Fi, but it is Guatemala and as a rule, doesn’t tend to be perfect.

Sandra recommended places where I could dine solo and she helped me with a very early shuttle to the airport (4:45 am) which took about 10 minutes.

This hotel is also located in an upscale district in Guatemala City with several dining and shopping options. As a single woman, I felt safe at all times.

I would chose this hotel again if I come back to Guatemala City. Thank you to everyone at the hotel. Well done!

This hotel is just a basic, average place. The bed was comfortable but otherwise, I'm a bit flummoxed by all the five-star reviews. I had a very mixed experience from the staff. Check-in was rude, that's all there was to it. We were refused a checkin a moment before 3pm, which, alright i get it. but it was not done in a friendly way. And when we return at 2:30, another staff member is checking other guests in. The rooms are very basic; there was not even a coffeemaker or tea kettle. There was a TV but no clock, there are not bidets as claimed, and the battery on our room lock was out, so we had to deal with a hassle during our short stay.
The area felt safe and there are some nice little places to eat, but not much is happening. The gate/security guard are fine, but I'm not used to someone having to race over and let me in and out everytime I enter and exit a place, and I didn't really like it.
My husband said his breakfast was 'ok.'
I'd try another place on a return trip, but that said, if I go back to Guatemala I'm not staying in Guatemala City, where I didn't feel there was a lot to do.

I had the pleasure to stay in this hotel for a week. The hotel staff is very helpful and very friendly. My luggage was brought to my room as there is no escalator. I felt safe at the hotel the whole time.

The room was nice and very clean. The cleaning lady did a very good job and folded my clothes perfectly. Unfortunately, mainly during the night, the sinks in the bathroom began to smell ugly, so I stood up and put on the shower, and toilet...to work against the smell.

There is a beautiful garden in the mid of the hotel. Very nice, with birds singing. An Oasis after a busy day.

The breakfast was in the rooftop garden and serviced fresh a la carte each morning. Very tasty! Great view! Like on holiday.
Unfortunately there is no English menu, but a nice waiter translates the Spanish menu into English.

Transport to the Airport was perfectly arranged.

The SPA treatment I had was a professional experience but given in a cold shadowed room so that the spa lady had to put a lamp on her lap to see what she is doing.