Days Inn was booked through the Days Inn Website. I booked a room for 3 nights on line.
I was over charged and the hotel manager didn't care. Many excuses but no offer of a resolution. The only thing good was the breakfast. Rooms were noisy from street traffic.
No elevator

We stayed here two different nights on layovers. It is new and the room was big. We got the same room twice. Had a living room with a couch, TV, desk with coffee maker with bottled water, cafe table/chairs and the bedroom had two comfortable queen beds and tv. Bathroom was all rock and beautiful. Staff is very pleasant, friendly and all spoke English. Breakfast was not Continental like I was expecting. You can order any or all of the five or so choices from the menu. Airport shuttle was included if after 5:30am. In room safes weren't working yet but the hotel has an armed guard (which is pretty typical for Guatemala City!) Lots of dining and shopping within a four block radius. I would highly recommend. No complaints.

I would LOVE to give this hotel a 5 star rating. The staff was more than friendly. The breakfasts were better than expected (and safe to eat). The rooms were larger than we'd anticipated. The air conditioned bedroom was a treat (compared to some Guatemalan hotels). There was always plenty of hot water in the shower. The establishment was clean and well-maintained, as well. There were even bottles of clean water on our desk daily.

For all the positives, though, I will never endure the stress of staying at this hotel again. We had 4 rooms for 6 nights. We spent a nice chunk of money here. I booked online before we left through the official Days Inn website. Seems safe enough, right? I chose a promotion for $78.00 per night plus tax, knowing my credit card would be immediately charged and I'd not be able to cancel reservations/receive my money back. Since I live in the United States and my credit card would be charged US currency, my reservation confirmation indicated my charges in US dollars.

I emailed the hotel shortly after reserving (using their email address link on the confirmation emails) to confirm. I was bringing a group of 8 and wanted to ensure all was in place. When I never heard back from them, and not knowing if I'd be able to speak to anyone over the phone at their front desk in English, I asked a Guatemalan friend to check on my reservations. She drove to the hotel and found that they didn't have my reservations at all. I sent her the copy of my confirmations and she went back. They told her I'd not paid for the reservations. Without driving the money to them or wiring it to her to pay, I wasn't sure how they wanted this paid. It was supposed to be charged to my credit card at the time of reserving through Days Inn website. Even so, they agreed to reserve the rooms for us.

When we arrived at the hotel, however, the reservations were NOT as I'd actually reserved nor as my friend had shown them on my copies. Not enough rooms and not enough nights. UGH. The man at the front desk was friendly and helpful and made things right. I'm thankful this small hotel was not booked up. I thought all was well. (By the way, he told me I could use the "whatsapp" app next time to confirm. But, should I really have to go through all that trouble when I can book other hotels easily online in one simple step?)

When we checked out, thankfully I had my currency calculator out as the manager began to print out receipts in Guatemalan currency. How convenient for them to not tell the customer the amount in USD, right? I noticed I was really being overcharged. She first said I was mistaken because I'd forgotten to add in "tax." So, I pulled out my copies of my printed reservations. I circled the TOTAL FOR STAY (rooms plus tax) amount. When she couldn't explain the overcharges, she then defended the charges all in the name of "exchange rate differences." WHAT?? Because of my complaints, she handed me $50.00 cash (not enough) and I signed a receipt for that refund. I left knowing I could rely on my credit card company to settle this for me. But, who wants to go on a fantastic trip and then have to come home to sit on the phone with customer service. I'm glad I did, though.

I found out, once I looked at my online statement, that I was overcharged by $120.44 PLUS charged $60.71 in foreign transaction fees because Days Inn didn't charge my card from home as had been part of the promotion. That $120.44 is a large "exchange rate" miscommunication between Guatemala Days Inn and the Days Inn website, wouldn't you say?

Furthermore, she did not apply this to my Wyndam Rewards (part of the promotion) and so now I get to sit on the phone with yet another customer service representative to work this out.

It is always very rewarding to go to Guatemala in the capacity which our teams travel to help and serve. It feels insulting, however, to leave knowing we've been cheated by those who think they can scam us. This hotel was definitely going to be our new go-to place in Guatemala City for our organization. However, I don't have the energy to hawk-eye the management in order to protect our hard-earned money.