Do not stay here! Very basic hotel with elevators that did not work and spotty WiFi. Staff was unfriendly and not helpful. This hotel scammed me for extra charges per person due to COVID which was not listed anywhere on website that not more than 3 people were allowed per room and made me buy a second room. Awful! Would not recommend.More
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This hotel is very modern-looking with a high, elegant central atrium and glass-sided lifts. Huge. It appears very new but is apparently somewhat older. Large rooms with comfortable beds: numerous pillows! Very international in style with little local colour. Comfortable.
Diverse breakfast buffet with many styles of food. Dinner offered an extensive menu. Most items were thoroughly enjoyed. Pizzas were good but huge, even the 'medium' ones. Some items are very creative
Dress code in the restaurant is not too stringent. Restaurant staff can be a bit unfriendly.
Our room had no view but maybe some rooms do. Plenty of bedding provided Rooms offer coffee making facilities and provide bottled water.
Built over a shopping plaza (with a limited range of shops). Very complex route to access the hotel entrance.
Still offers single use plastic toiletries. You need to use your room card to operate the lifts.
Dear visitor, it’s glad to know that you enjoyed your stay and that the facilities and service were pleasant to you. Grand Tikal Futura Hotel also offers rooms with great views so you can ask for and enjoy them on your next visit.
Thank you for taking the time to review us, your comments are always welcome, they help us to improve and give the high quality service that our guests deserve. We hope we will see you soon again!
I’ve been coming here as my company’s office is nearby but I have been continually disappointed and extremely frustrated by their intermittent wifi in rooms. They need to fix this ASAP before any business person should consider staying here! Customer service at front desk could also be improved - not very helpful when trying to address this issue. The upside is that rooms are clean and comfy and there is an excellent restaurant on the second floor!
Dear visitor, it’s glad to know that our facilities and service were pleasant to you. We apologize for the inconveniences that you experienced during your stay, we will communicate the problems with our internet provider.
We really apreciate the time that you took to review us , your comments are always welcome, they help us to improve and give the high quality service that our guests like you deserve. We hope we will see you soon again!
I stayed here on the last night of a Guatemalan solo trip, before my flight out of Aurora. Hotel met or exceeded expectations in every aspect. The property itself is beautiful, the rooms are modern and have a luxurious feel to them, staff were excellent, and the room service/restaurant was great. All in all, I thought I got great value for what I paid- for under $100, it felt like I was staying in a much more expensive hotel in the US. I would gladly return on a future trip to Guatemala.
Dear visitor, we’re really glad to know that you enjoyed your experience staying in the hotel. It’s great to know that you are satisfied with our staff and the facilities that we have. Thank you for taking the time to review us, your comments are always welcome, they motivate us to keep improving our service. We hope we will see you soon again!
A basic 4-star business hotel, very good for a one-night stopover. We stayed there at the begining and end of our Central American trip and while the rooms are good, the service is a hoax.
We arrive with a message from our travel agency that our suitcases are checked in under room 654... guess what - it took them 30 min to find the suitcases with large markings of "654" checked under a different room number. Besides, both nights we spent there, their breakfast restaurant guys tried to make us pay again for breakfast... we actually had a row the second time untill they decided to check with reception and find out that our breakfast is included.
Dear visitor, we are really happy to hear that you like the facilities that Grand Tikal Futura Hotel offers. We apologize for the inconveniences that you experienced during your stay, we are very thankful with you for taking the time to review us; your comments are always welcome, they help us to improve and give a better service. We hope we will have the pleasure to serve you again.
Absolutely beautiful place and friendly staff. They held our luggage when we went on an all day tour for free. Also, came back and picked it up only to find out we need to eat bc of the traffic we were going to wait out. They took the luggage for us and we ate in the bar. It was good and decently priced. I tried to cancel my other hotel and book at the Grand Tikal for the second part of my trip but couldnt. Grand Tikal is better than the Hilton we stayed at that same week. Don’t let names fool you.
Dear visitor, we’re really pleased to know that you enjoyed your experience staying in the hotel. It’s great to know that you are satisfied with our staff and the facilities that we offer. Thank you for taking the time to review us, your comments are always welcome. We hope to see you soon!
