This hotel is very comfortable and near the airport. Service was good. Front desk employees speak English, restaurant and other employees not so much. We were impressed with how clean the entire hotel was, from our room, to the lobby, to the pool area.More
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We spent two days exploring the Capital before my daughter flew back to the States. The rooms, views, staff, food, water pressure, location, and the transfer to the airport were fantastic. Muchísimas!
Dear coopercm. Thank you for your comments and rating. We hope to have you with us again and that you can enjoy another excellent stay with us.
Pool had oxide, spa personal was rude didn't felt welcome and regret going there I check out early and upset because all of a sudden my son wasn't welcome on the jacuzzi eventhough that rule was bend over any other day and the spa manager handled poorly the situation mistreating an 8 yr old
Estimado Sr. Corea. Gracias por tus comentarios y calificación. Su caso ya ha sido escalado para brindarle la mejor solución.
The rooms are very clean, the place is very Modern, the hotel is very safe and security 24 hrs. Front desk open 24 hrs. The staff and all the people are very friendly, food is excellent, the price are worth the expense. we will come again for family stay.
Dear visitor, we're happy to know that everything in the hotel meet your expectations. We are grateful with you for taking the time to review us. It’s glad to hear that you are satisfied with our staff, the facilities and services that we offer. In Grand Tikal Futura Hotel we are always working to give a unique experience to our guests. We hope to see you back soon!
Do not stay here! Very basic hotel with elevators that did not work and spotty WiFi. Staff was unfriendly and not helpful. This hotel scammed me for extra charges per person due to COVID which was not listed anywhere on website that not more than 3 people were allowed per room and made me buy a second room. Awful! Would not recommend.
Dear visitor we apologize for the inconveniences that you experienced during your stay. We really apreciate the time that you took to review us, we take your comments very serious because they really help us to improved.
Grand Tikal Futura Hotel works hard every day to give to our guests a better service, we hope we would have the pleasure to serve you again with a more delightful experience.
This hotel is very modern-looking with a high, elegant central atrium and glass-sided lifts. Huge. It appears very new but is apparently somewhat older. Large rooms with comfortable beds: numerous pillows! Very international in style with little local colour. Comfortable.
Diverse breakfast buffet with many styles of food. Dinner offered an extensive menu. Most items were thoroughly enjoyed. Pizzas were good but huge, even the 'medium' ones. Some items are very creative
Dress code in the restaurant is not too stringent. Restaurant staff can be a bit unfriendly.
Our room had no view but maybe some rooms do. Plenty of bedding provided Rooms offer coffee making facilities and provide bottled water.
Built over a shopping plaza (with a limited range of shops). Very complex route to access the hotel entrance.
Still offers single use plastic toiletries. You need to use your room card to operate the lifts.
Dear visitor, it’s glad to know that you enjoyed your stay and that the facilities and service were pleasant to you. Grand Tikal Futura Hotel also offers rooms with great views so you can ask for and enjoy them on your next visit.
Thank you for taking the time to review us, your comments are always welcome, they help us to improve and give the high quality service that our guests deserve. We hope we will see you soon again!
