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All reviews sports bar barcelo hotel close to the airport breakfast buffet great hotel business center free shuttle shuttle service felt very safe comfortable rooms few blocks strikers guatemala amenities city security gym
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Reviewed 14 June 2022

My wife and stayed at the hotel on the night on June 10th and were very satisfied, as usual. We are members of Barceló Group and have never had a complaint about any of the properties, just the opposite. Linda, who checked us in, Johanna at the Guest Snack/ Drink room, Wally, Leonard, Bryan (botones), Armanda (Housekeeping), and every single one of the Hotel Staff members were all very pleasant, professional, friendly and helpful. We want to specially mention Rolando, the botones, who assisted my wife so efficiently and humanly when she needed something to get a relief from her stomach virus at the exact time we were ready to leave the hotel to go to the airport. Hadn’t he helped us to resolve that situation, we would have never been able to catch the plane for our return to Miami. Les deseamos expresar nuestro mayor agradecimiento a cada uno de Uds. por todas sus atenciones y ayuda, fueron simplemente excepcionales. Rolando, te damos dar nuestras más sinceras gracias por habernos ayudado con el malestar de estómago de mi esposa. De no haber sido por ti no hubiéramos lograr regresar a Miami el sábado 11 de junio en la tarde, te agradecemos un millón y te recordamos con gran agradecimiento, Bendiciones!!!!!

Date of stay: June 2022
Trip type: Travelled as a couple
2  Thank vacationJan2010
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Tatiana Rodríguez, Propietario at Barcelo Guatemala City, responded to this reviewResponded 16 June 2022

Dear Guest,

Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations.
We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services.

Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2022

Business center never open. Even door clearly said the hours.
Rooms are dated Bath dated. More security personal then guests, bothering anywhere u go. From pool to gym to elevator. Etc
Good thing is location and bfast. Otherwise no thank u

Date of stay: June 2022
Trip type: Travelled on business
Thank gstein26
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Tatiana Rodríguez, Propietario at Barcelo Guatemala City, responded to this reviewResponded 6 June 2022

Dear Guest,

Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays.

We hope to see you soon in Barceló Guatemala City Hotel.

Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2022

We've stayed at this hotel many times in the past ten years. It's our favorite because: rooms are large and comfortable; personnel are helpful and efficient; the breakfast buffet has a large variety of international and Guatemalan items; the (two) gyms are well-equipped and available to guests without an extra charge. For those of us who require a Covid-19 test the day prior to travel, the hotel arranges for a person to come to the hotel, and test results are available in several hours. The location is good: 3-4 blocks from excellent restaurants in the Zona 10. Transport to and from the airport is easy. The hotel airport shuttle can be arranged without charge. On a slight downside, the hotel is beginning to show its age in minor details, but in my opinion these are outweighed by the hotel's many strong points.

Date of stay: April 2022
    • Value
    • Location
    • Service
Thank 3204bar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Tatiana Rodríguez, Propietario at Barcelo Guatemala City, responded to this reviewResponded 21 May 2022

Dear Guest,

Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations.
We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2022

This fantastic hotel checked every box! Perfect location. Amazing dining options (pro tip: the pizza in the sports bar-located in the main lobby will change your life), the breakfast buffet was incredible as well. COVID precautions enforced. Friendly and helpful staff. Spacious and very clean room. Pools, spa, lobby bar, every amenity that your heart could desire.

Date of stay: April 2022
Trip type: Travelled solo
Thank stephrn01
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Tatiana Rodríguez, Propietario at Barcelo Guatemala City, responded to this reviewResponded 3 May 2022

Dear Guest,

Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations.
We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2022 via mobile

I’ve received good comments on this hotel and I was so excited to finally stay at it. However, right from the start everything went so bad. When I made the reservation online I also contacted reservations to let them know my flight itinerary and to request the shuttle to pick us up at the airport. Our flight arrived at 5am and the shuttle didn’t pick us up so we had to pay for two taxis to fit all of our luggage plus my son’s wheelchair (of course we called the hotel but the operator said to call back at 8am) when we checked in at the front desk, we told the agent about the missing shuttle and he never apologized for the inconvenience and instead he told us to let them know in advance next time! Also, he tried to charge us $39 for early checking??? Even though we were paying for the day before checking…
We ordered breakfast from room service and it was really nice to hear a nice and very attentive order taker. The breakfast was terrible (see pictures)
Later we tried to take a shower and all the water splashes outside the glass door from the shower (see pictures) this is very dangerous as when you walk out of the shower you can easily slipped and fall… Also, we didn’t get our room cleaned even though we put the request outside our door knob and when we called front desk to let them know and to request towels the front desk agent told us that the Do not disturb sign was on the door knob and that they weren’t allowed to enter the room…hummm funny because if that was the case then why someone entered into our room and changed the fruit platter (see pictures) Lastly, we talked to the front desk agent to get a different room for the shower issues and to pay for an extra day but she rudely gave us a negative on both requests and told us to go online to make a reservation there at higher price. Which of course we declined to do and instead made a reservation at the Intercontinental Hotel which was day and night from what we experienced at the Barceló…

Date of stay: March 2022
Trip type: Travelled with family
Thank Sonia S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Tatiana Rodríguez, Propietario at Barcelo Guatemala City, responded to this reviewResponded 3 May 2022

Dear Guest,

We were very disappointed to read your experience during your stay in our Barceló Guatemala City hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We want to apologize for not being able to make you feel supported, we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among us. We genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future.

Best regards.

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