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RM 426
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RM 353
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Rob S
Stoddard, New Hampshire
Wonderful Experience at a Great Rate
5.0 of 5 bubblesReviewed 26 Nov 2021
The staff members were all so helpful and polite, my room was spacious and clean, and the hotel in general was nice and quiet. The complimentary, buffet-style breakfast has a wide range of food and drink options. This will be my new go-to hotel when I'm in Guatemala City!
Date of stay: November 2021Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Reviews (476)
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6 - 11 of 476 reviews
Reviewed 16 June 2021

Located near the airport and in the safe Zone 10,which is full of nice restaurants and hotels. Great price. Very good service. Clean, modern room and baths. Helpful staff in all areas including suggesting local clinics for COVID testing if you are an international traveler.

Date of stay: May 2021
    • Value
    • Cleanliness
    • Service
1  Thank WayneToTheMax
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Recepción Biltmore, Atención al cliente/recepción at Hotel Biltmore Guatemala, responded to this reviewResponded 25 June 2021

Dear Wayne, thank you so much for your review! We are glad to read that you have a great experience with our services and staff, and that our location was very convenient for you,
We hope to see you soon!
Regards, Mildred Cabrera -Front Desk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2021

I had a really great experience overall, it's a really nice place to stay, great location, great amenities, friendly staff, the people at the front desk were always very friendly and helpful, I highly recommend this place to anyone!!

Date of stay: June 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 50Arnold
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Recepción Biltmore, Atención al cliente/recepción at Hotel Biltmore Guatemala, responded to this reviewResponded 11 June 2021

Dear Arnold, thank you so much for your review and score! We are very happy to know that you really enjoyed your experience with us and that our team members provided you a nice and comfortable service, and that the Hotel met your expectations.
We hope to see you soon!
Best regards,
Mildred Cabrera
Front Desk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2021

I enjoy staying at Hotel Biltmore when visiting Guatemala. The service and staff are superb. I stayed in one of the bigger suites this time. I was not disappointed. The cleanliness and view were magnificent.

Date of stay: May 2021
Review collected in partnership with this hotel
Thank hengelberthm2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Claudia Schwartz, Ventas at Hotel Biltmore Guatemala, responded to this reviewResponded 22 May 2021

Thank you so much for your score and comments. We are glad you enjoyed our service and we hope to wellcome you back very soon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2021

Only one disturbing noise at 5 am made it difficult to go back to sleep. Don’t know where it came from, sounded like some vacuum cleaner. Staff very nice and kind. It is well located and surrounded by restaurants and bars

Date of stay: May 2021
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank carolina raquel G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Recepción Biltmore, Atención al cliente/recepción at Hotel Biltmore Guatemala, responded to this reviewResponded 16 May 2021

Dear Mrs. Carolina, thank you for your review! We feel very happy to know that you had a great stay and the hotel met your expectations. We are very sorry for the inconvenience that occurred, because of the location we are surrounded by restaurants, and the noise comes from the smoke extractors, we will take it into account next time to place you in a quiet place to rest. Best regards,
Hilda Arias
Frontdesk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2021

Service team, especially Mildred and Hilda were wonderful. Great hotel with all the amenities. We had a great dinner and there were break out areas and a business center which worked perfectly during our business trip. Will definitely stay there again...

Date of stay: April 2021
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank dalestephens2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Recepción Biltmore, Guest Services / Front Office at Hotel Biltmore Guatemala, responded to this reviewResponded 8 May 2021

Dear Dale, thank you for your great review! We feel very happy to know that you had a great stay and the hotel met your expectations. Best regards,
Hilda Arias
Frontdesk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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