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“Inefficient and unfriendly when at full capacity”

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Hyatt Place Augusta
Ranked #1 of 86 Hotels in Augusta
GreenLeadersBronze level
Reviewed 26 November 2017

Sadly, I came to the Hyatt Place Augusta while running away from Hurricane Irma. Our room had two bedrooms and view to parking lot. Room was comfortable in size and it has a small living room with a sectional sofa bed, nice looking and apparently a new place. The HPlace Augusta has a small pool and a deck with fire pits that looked lovely at night. During our stay, most of the staff were friendly, however, our room trash was not pick up for three day, our toilet ran with the same luck. I had to go to the hallway to get someone to pick up the trash and clean the toilet. And, oh, come a very crowded breakfast time, the doors were closed in our face a couple of times because it was 5 minutes before breakfast time was over! mind you, it was a buffet-style breakfast and there was food in the chafing dishes, still. Rude. It was not like all of those patrons stayed in for lunch either...most went out and brought their takeout food into the hotel, but not us, we were true patrons to this place. The HPlace advertised gorgeous pictures for their meals, yet reality kicked hard the few times we ate there, unsightly meals (breakfast) or reduced versions of what one can see in the pictures. Customer Service: The guy at the bar was pretty special, with or without a place full of patrons...he is just rude...one night after waiting about 20 minutes for him to ask what would I like to eat, I dared to say as he was flying by "excuse me..." and he interrupted me looking very annoyed, saying "I'm very busy!!" as if I was not a customer worth serving anything. The next night, he ignored us again, even though there were only two tables occupied in the establishment. Discrimination? After 35 minutes waiting for him to approach our table, refresh our only drink or ask our guest whether he needed anything, we just picked up and left to eat somewhere else. Green-eyed rude dude with attitude...he was willing to take the tips without even caring to provide the service to patrons who were already in a stressful situation. Fortunately, there are plenty of good restaurants away from this uncompassionate place but you'll have to drive quite a bit to find them. Caution. Hyatt Place Augusta: innefficient, nothing around, not pocket friendly, not that good and rude people work for you. Guest: Stay there if just for a short stay if you must, some of the staff are genuinely nice (front desk, cleaning staff), but know you'll find smiling faces mistreating guest, lacking the basic skills for good hosts (breakfast nazi and drama diva behind bar). I'm not coming back.

Room Tip: There no great views: highway or parking lot.
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  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank OCritic L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle H, Director of Sales at Hyatt Place Augusta, responded to this reviewResponded 27 November 2017

Dear OCritic L,
Thank you for taking the time to provide us with candid feedback, we appreciate all feedback as it is how we are able to grow and capture moments in time in fashioning a more accommodating hospitality environment. Hurricane evacuation climate is no exception, though, it is an exception to the standard services we provide, we are here to try to continue to be a respite for all under any circumstance, and in those times sometimes additional comfort in counsel as guests process the situation they are faced with. All of our staff work very hard under normal circumstances and even harder under the intense climate of being gracious hosts while many guests may be under stressful circumstances as was the case with Irma. I can assure you we are under no umbrella of discriminatory practices or those that may be of a derogatory nature. Our staff are caring, hard working and dedicated- everyone of them. We are proud to serve our guests under any capacity and will look to enhance and cultivate our trauma hospitality skills as this unique situation posed, which in turn may have placed a strain on our team members who worked numerous shifts to provide services to all last minute. Our dedication to you and all of our guests is unfettered and we do hope you try us again.

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28 - 32 of 287 reviews

Reviewed 21 November 2017

We drove up from FL to Augusta to go see and pick up our family's first dog in nearby SC, so we stayed at this hotel in Early September. The staff was SO NICE! Staffed by very friendly Georgia people who know hospitality. Our three boys loved the breakfast in the AM and sitting outside by the firepits overlooking the city.
I meant to ask about reserving a room or rooms for Masters Week while I was there in Sept, as I had gotten practice round tickets for 2018, but I forgot! Now I see the error of my ways as it appears there are no rooms available in that week in April.

  • Stayed: September 2017, travelled with family
    • Value
    • Cleanliness
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Thank rwelch99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle H, Director of Sales at Hyatt Place Augusta, responded to this reviewResponded 28 November 2017

Thank you rwelch99,
We appreciate your stay with us in September and do hope that you will provide us the joy of serving you again in the future. We do have availability over MASTERS still with a 3 night minimum stay and so, good news, you did not miss out as yet. Hopefully, we will see you during MASTERS where you all can enjoy all of the amenities you enjoyed in September.

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Reviewed 20 November 2017

Clean, open and welcoming architecture, spacious and comfortable rooms, friendly staff. Only negative is the use of crocks for breakfast - ease of use suffers with the heavy lids and no convenient place to set them while dishing out food.

  • Stayed: November 2017, travelled on business
    • Value
    • Location
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Review collected in partnership with Hyatt Hotels
Thank brianu368
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle H, Director of Sales at Hyatt Place Augusta, responded to this reviewResponded 28 November 2017

Dear brianu368,
Thank you for your time in expressing your recent stay with us! We appreciate your business and certainly will utilize your feedback for considering the overall guest experience for future stays for all. We look forward to having you as our guest again hopefully in the near future.

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Reviewed 20 November 2017

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank CommodoreFan
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Michelle H, Director of Sales at Hyatt Place Augusta, responded to this reviewResponded 28 November 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 19 November 2017

My family of four stayed here for a quick overnight visit. The hotel was very modern in appearance and clean throughout. Our room had two queen beds that were comfortable, as well as a pull-out couch. We had no problem getting reservations, or checking in or checking out. Everyone we encountered was friendly and helpful. The free breakfast was great! There was a large variety to choose from, including many healthy choices. I would definitely stay here again without hesitation.

Stayed: November 2017
Thank k1986esl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle H, Director of Sales at Hyatt Place Augusta, responded to this reviewResponded 20 November 2017

Dear kdgteach,
Thank you for staying with us recently, we greatly appreciated the opportunity to serve you and look forward to hopefully having you as our guest in the very near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Place Augusta

Address: 160 Mason McKnight Jr Pkwy, Augusta, GA 30907-3082
Region: United States > Georgia > Augusta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 86 Hotels in Augusta
Price Range: RM348 - RM2,703 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Augusta 3*
Number of rooms: 115
Official Description (provided by the hotel):
Hyatt Place Augusta has 115 affordable luxurious rooms and is conveniently located just off of Interstate 20 and in close proximity to the world renowned Augusta National Golf Course. The historic town of Augusta offers popular area attractions including boutique shopping, golfing at one of over 10 local golf courses, visiting Fort Gordon, or taking a journey down the banks of the Savannah River and admire the amazing riverfront homes, local wildlife and natural scenery. At Hyatt Place we do things differently. We combine style, innovation and 24/7 convenience to create a perfectly seamless stay with every modern comfort you deserve. So you never have to settle for any place less than Hyatt Place. ... more   less 
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