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“Great place to stay near family for holidays”

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Courtyard Chicago Arlington Heights/North
Ranked #7 of 10 Hotels in Arlington Heights
Certificate of Excellence
Reviewed 26 November 2017

This Courtyard is clean and friendly. The rates are surprisingly affordable. It offers a great place to stay, especially on Thanksgiving when visiting family. We have stayed many times over the last 7 years or so and have always had a great experience.

Room Tip: Second floor at the back of the hotel is very quiet
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  • Stayed: November 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keith L, General Manager at Courtyard Chicago Arlington Heights/North, responded to this reviewResponded 3 weeks ago

Dear John T, thank you so much for the kind words about our staff and facility, we very much appreciate it! We hope that your travels bring you back to Arlington Heights again soon. Happy Holidays!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 - 6 of 136 reviews

Reviewed 15 November 2017

I was at this property on the 13th and 14th and checked out this morning (Nov 15th). This was the worst 2 days at a hotel I have ever stayed at. I will not ever visit this property again. The heater fan would not turn off and was a loud and annoying fan. I lost 2 nights sleeping for sure. I was up most of the nights. When I complained to the front desk I was told that these units were new and they could not be fixed. What I said to them??? I was not given the alternative to move as the hotel, I was told, was full. I cannot tell you how disappointed I was in Marriott. I have stayed at Courtyards before with nothing but positive things to say. This one was awful. And to make it worse, I was not even given the opportunity to have discount. No one said a thing. They just charged my credit card and said sorry for my problems at my stay. This to me is unacceptable in my opinion. I was there for a trade show and I was tired at the show, which I was not happy about. I don't know what can be done or made good, but I felt this was important for me to relay this information to the head office.

  • Stayed: November 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Glenn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keith L, General Manager at Courtyard Chicago Arlington Heights/North, responded to this reviewResponded 17 November 2017

Dear Glenn S - I am very sorry the hear that your most recent stay with us did not meet your expectations. Please contact me directly at 847-394-9999 to discuss further.

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Reviewed 17 September 2017

I stayed here for a friends wedding and was impressed by Courtyard Chicago Arlington Heights/North. The front desk staff was very pleasant to talk to as was all the staff. I was asked if there was anything that I needed help with which was pleasant experience versus being made to feel that I am an imposition or there for them to practice their snark routines. Rooms were very clean. I did not see what amenities are available, check out the website if you have special needs. I very much liked being a guest at Courtyard Chicago Arlington Heights/North and I know you will to!

Room Tip: Check out the website and ask once you are there for specials.
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  • Stayed: July 2017, travelled with friends
    • Location
    • Rooms
    • Service
Thank arts713
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keith L, General Manager at Courtyard Chicago Arlington Heights/North, responded to this reviewResponded 18 September 2017

Dear arts713 - Thank you so much for your kind words about our staff and hotel. We take great pride in ensuring that we exceed our guest expectations and it sounds like we did just that! We look forward to serving you again in the near future.

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Reviewed 15 August 2017

Hotel is easy to find, great parking near rooms and entrances, hotel staff available and friendly as well as extremely helpful.
The rooms were delightful with plenty of hanging, drawer and fold out space, the TV pivoted so you could watch from the couch or bed and the mini fridge was so cleverly hidden we forgot to empty it! Oh and the water pressure! there is nothing like a hot shower after a long drive.
The little bar and eating area was great too! But if you don't want to eat at the hotel, there are plenty of options near by and easy to get too.
When we finally slept, the beds were so soft it was like sleeping on down and the pillows were like clouds.
We have already made our reservation for the next time we are in the area!

  • Stayed: August 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Adrienne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2017

Friendly front desk staff. Clean and stylish. Nice breakfast menu for a small hotel. Nothing wrong with our stay. Only thing I wish was different was if I wanted to cancel, I could do so day of the reservation instead of (I think) 2 days before, but for $80 a night, still five stars.

  • Stayed: August 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank sjillyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard Chicago Arlington Heights/North

Address: 3700 N Wilke Rd, Arlington Heights, IL 60004-1200
Region: United States > Illinois > Arlington Heights
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Arlington Heights
#6 Business Hotel in Arlington Heights
Price Range: RM288 - RM508 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Chicago Arlington Heights/North 3*
Number of rooms: 152
Reservation Options:
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Also Known As:
Courtyard Chicago Arlington Heights/North Hotel Arlington Heights
Courtyard Arlington Heights
Arlington Heights Marriott
Arlington Heights Courtyard

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