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Reviews (441)
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6 - 11 of 441 reviews
Reviewed 12 February 2018

Very poor wi-fi, breakfast very average - poor quality. Very bad staff service in the dining room. The foyer & pool area are very nice. Rooms very average - grubby, old furniture, in need of renovation badly. Very average views of Fez (actually it was a massive block of vacant land and dust)

Stayed: October 2017
Thank Bruce J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 February 2018

Ups: Room looks great, large with a seating area (2 velvet couches), nice terrace overlooking the garden and/or the swimming pool. Wi-fi worked perfectly.

Downs: Water would not heat on the the first day. I complained and on the second day, it was excellent but the opposite happened to other people from my group (hot first, no pressure on the second).
Lifts are old and not working properly.
Poor breakfast, poor service, dirty table towels (with stains).
No safe in the room.

  • Stayed: February 2018, travelled solo
    • Location
    • Rooms
    • Service
Thank CristinaLM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2018

I will list a few of the issues of a very bad experience:
1) the lobby and the elevators were freezing cold, which was a real problem because wifi simply does not no work in the rooms so you have to stay in the lobby catching a cold
2) The front desk personnel was totally unhelpful: we wanted them to make a dinner reservation and they said they could not do that for us, we had to contact the tour guide even though it was a free night for us
3) The front desk does not have a map of the city, they sent us to the small store to buy one, only that they do not have maps either. We ended up with the concierge who could not tell us what the best way to access the Medina was because (I quote her) "she is not good at geography"
4) The bathroom door is nice (well painted) only that does not close
5) The hotel bears 5 stars at the front but I think 2 would be too many
6) Dinner was very pooer

  • Stayed: January 2018, travelled with family
    • Value
    • Location
    • Service
Thank Javier_mail2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2017

This hotel is so bad! Food, service, location, rooms - everything in dire need of an extreme makeover. If we were not part of a tour group then we would have checked out to stay somewhere else. I got the feeling that this hotel caters mostly for tour groups and so actually do not care about the status of their customers stay.

My advise - STAY AWAY!

  • Stayed: October 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Tash_Momto2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 December 2017

We stayed at the Zalagh Parc Palace for 3 days in November 2017. Room was OK, we were told you could only get WiFi in the lobby. Sometimes you could get it in the room, but was very weak. Out of 3 lifts, only 1 worked, which for a hotel this size is woeful. Food in both smorgasbord restaurants was just terrible. Dinner was overcooked chicken and a horrible selection of salads, and bread. Not at all appetising. This hotels caters for busloads of tourists and they do the bare minimum in terms of food. The maitre de was rude, and not at all accommodating. Beware that they offer bottled water, wine and soft drinks at the smorgasbord, but it's not priced, so you think it's free. It's not. A waiter comes around through the meal and waves his hand at you to pay for drinks. He just pulls a figure out his head and expects you to pay. We ended up having an argument with them as we told them they can't put out beverages which are unpriced. They have to tell you in advance so you can decide if you want to buy them or not. I wouldn't stay here again. There are better places that don't specifically cater for busloads of tourists. Breakfast was terrible. Warm Yoghurt, a salad of just lettuce, maybe they'll put cereal out - one selection, sliced oranges, bread rolls. Breakfast didn't look fresh, selection was woeful, and like I said, they do the least they can in terms of food.

Room Tip: Hotel lobby looks brilliant. It stops there though. Rooms OK, but it's old fashioned, needs to modernise and have decent wifi in rooms.
  • Stayed: November 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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