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Reviewed 27 November 2011

Small, beautiful riad with friendly atmosphere and extremely helpful staff. The roof terrace is great, so are the rooms and the food. We loved staying here!

Room Tip: The cheapest rooms are pretty, but small.
  • Stayed: November 2011, travelled with friends
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Thank Ingrid J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
riadkheirredine, Manager at Riad Kheirredine, responded to this reviewResponded 20 April 2016

Dear Guest,

We would like to thank you for having taken the time to share your experience of Riad Kherredine with the Tripadvisor community.

We are really pleased to read your feedback. Positive remarks such as yours are most important and useful for us. They have been of course forwarded to all team members concerned.

We look forward to welcoming you again for your next trip in the Red City.

Best regards,
Riad Kheirredine Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2011

We had booked this hotel based on the reviews here.
We were let down from the start as there was no driver to meet us at the airport as we had arranged and booked with the Riad.
We tried to telephone them using our mobiles but there was no answer, we then had to find a taxi to take us to Riad Keheirredine, we had no dirhams and the taxi said it was no problem to take us there for 30 euros.
We had no clue and paid him cash, only to find out we were overcharged.
The taxi driver obviously had no clue where to go, and after driving and asking people he dropped us which seemed in the middleof nowhere and pointed down a dark alley.
We took out our suitcases and were obvioulsy at a loss what to do.
We wondered around when some children approached us and offered to show us the way, bearing in mind we had a lot of luggage we had no choice, after being led down dark alleys, we eventually go to the riad.
The kids demanded money, again we had no dirhams and the man at the hotel suggested we gave them a euro hich we did, and then we were subject to a hail of abuse from the kids wanting more.
The hotel made no attempt to appologise for the non showing of the taxi and said we must have arrived late.
We were shown to our room, Sandal room Our first impressions were it was fine. A little dark to read, but overall fine.
We were glad we were given the mobile phone as an option the area is not nice, and it is difficult to navigate the souks and alleys.
Breakfast was good and filling but a little boring after the 3rd day.
Dinner we did not have there as it seemed very expensive compared to what we found ourselves in restaurants and the famous El Fnaa square.
we did not enjoy our stay there and I personally am surprised about all the rave reviews it gets.

  • Stayed: October 2011, travelled as a couple
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37  Thank LondonMan1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
riadkheirredine, Proprietario at Riad Kheirredine, responded to this reviewResponded 9 February 2012

This is a false notice from a person who has never been our customer: the Sandal room has not been occupied in October from an English guest.

We are sure that in that month we had no customers left alone at the airport. We have an employee instructed to call and call the shuttle service until that the customer knocks the door of the riad. There is a receptionist who answers the phone 24 hours 24: it is a lie that we did not answered the phone.

The place where the taxies stop is a large square well illuminated in front of a mosque and a school: it is a lie that the client has been downloaded in a dark alley. Every road surrounding the riad is illuminated.

We always take care about the problems and inconveniences of our guests during the stay, especially on the arrival because we understand that sometimes the impact with a different reality is not easy.

Our dinners cost 25 euros and provide five different Moroccan salads, briuates or chicken pastille, vegetarian couscous or harira soup, chicken- tajine with olives and lemon or lamb-tajine of with dry fruits, dessert. All homemade and prepared with the best fresh produits.

It is a very vague advise written by a person who has ever met us. Customer care and cleaning are our priorities: we have eleven workers who deal seven rooms to offer the best. The riad is led by an italian management that respects the best european standards in terms of hospitality.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2011

Stayed 4 nights in Oct, just my daughter and I in the gorgeous Amber Room! What I found pleasant was service. The staff and management took great care and made sure you were taken care off.....even outside the Riad. Yes, we were given the mobile phone in case we got lost. Food was good, we were tired and had a superb, huge meal the first evening. A wonderful change from the typical hotels - Riad Kheirredine is intimate, cosy, very hands on with amazing staff. I thoroughly recommend it!

  • Stayed: October 2011, travelled with family
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1  Thank Naz212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
riadkheirredine, Manager at Riad Kheirredine, responded to this reviewResponded 20 April 2016

Dear Guest,

We would like to thank you for having taken the time to share your experience of Riad Kherredine with the Tripadvisor community.

We are really pleased to read your feedback. Positive remarks such as yours are most important and useful for us. They have been of course forwarded to all team members concerned.

We look forward to welcoming you again for your next trip in the Red City.

Best regards,
Riad Kheirredine Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2011

If you are looking for an authentic Marrakech experience with the luxury of a 5 star boutique hotel then this is the place for you. As has been said many times previously the staff are excellent, attentive, courteous, welcoming and more. The food, we had breakfast and a large dinner party for 9 was also excellent and very good value for money. For me, the location (which has been referred to before), which I will agree is not the most salubrious actually adds to the experience. The fact that this hidden oasis is located through narrow alleys in a distinctly residential part of town heightens the surprise and delight when greeted by the warm friendly staff, evocative smells and beautifully appointed riad. I also must say that although the area is as described we (my wife and I) felt perfectly safe throughout, very young school children (there is a primary school nearby) happily walked home on their own and we were never hassled. Compared with the main square and other areas the locals pretty much leave you alone to get on with your business. That said if you ever need it, the staff in the Riad will happily escort you to a taxi point or even further afield if needed. I should also point out that if this Riad was picked up and placed in a swankier part of town you would be paying way more than the excellent value for money rates, which include a great breakfast and return taxi from the airport for stays over a certain number of days. Thanks to Karim, Marina (fantastic homemade tiramisu, Khalid, Abdou and others you all made our stay magical and we very much look forward to one day having the pleasure to return.

Room Tip: All rooms are great!
  • Stayed: November 2011, travelled as a couple
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Thank dantheman8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
riadkheirredine, Manager at Riad Kheirredine, responded to this reviewResponded 20 April 2016

Dear Guest,

We would like to thank you for having taken the time to share your experience of Riad Kherredine with the Tripadvisor community.

We are really pleased to read your feedback. Positive remarks such as yours are most important and useful for us. They have been of course forwarded to all team members concerned.

We look forward to welcoming you again for your next trip in the Red City.

Best regards,
Riad Kheirredine Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2011

My wife and I moved from another Riad to stay 3 nights at the Riad Kheirredine. From the time we came over to view the Riad to the day we left, we had a great time. Service is important to them and it shows! Hakim and all the guys there truly make a difference you will experience if you visit them. Taking you to show you the way personally, walking you to and from restaurants to dinner, and the wonderful dinner we had at the Riad all made our stay great and positively impacted our impression of Marrakech. If/when you go, be sure to watch the sunsets from the roof while drinking mint tea or a glass of wine! As someone else said, this is an oasis of calm amidst the busyness of the city. Thanks to everyone for making our stay memorable!

  • Stayed: November 2011, travelled as a couple
    • Value
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1  Thank stephenpugh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
riadkheirredine, Manager at Riad Kheirredine, responded to this reviewResponded 19 April 2016

Dear Guest,

We would like to thank you for having taken the time to share your experience of Riad Kherredine with the Tripadvisor community.

We are really pleased to read your feedback. Positive remarks such as yours are most important and useful for us. They have been of course forwarded to all team members concerned.

We look forward to welcoming you again for your next trip in the Red City.

Best regards,
Riad Kheirredine Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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