Well, what can I say! From the moment of arrival by taxi to leaving the Riad for the airport we can truly say we were treated like royalty.
Our taxi driver called the Riad reception about 10 minutes away to let them know we were arriving. On arrival we were met by a couple members of the hotel staff who greeted us well and made sure they carried our bags for us as they walked us to the Riad. The walk to the Riad is about 5 minutes as it is through the narrow streets of Marrakech which only mopeds can access.
When we got to the Riad we had a wonderful smiley greeting from Sara who instantly made us feel welcome with refreshments and made sure everything was OK. We were then given a tour of the wonderful Riad and shown to our room which our luggage was waiting for us.
The rooms all have different designs and themes. All are decorated wonderfully and are lovely and clean. The air con works very well and is very much needed. There are constant refreshments in your room including fruit and water. The fridge does have cans in but you will be charged for these. The shower was great and had great water pressure. Robes and towels were provided.
The Riad itself is very secure and you feel secure inside. Even with valuables, they do provide a safe however we felt safe enough and left money and valuables lying around, nothing got taken and nothing ever would. The staff are so passionate and are very much hand selected.
The rooms get cleaned twice a day. We had our room cleaned when we went out in the morning and then again in the evening making it ready for bedtime.
With breakfast being included all day the service was impeccable. The breakfast looks stunning they bring so much out and makes it look such a lovely spread. If you ever need anything just pick up the phone or ask one of the staff and they will sort it out for you straight away. The Orange juice is freshly squeezed and definitely a favourite.
A great service they offer is someone to walk you into the centre, about a 10 minute walk. But it is confusing so take up the offer of the staff taking you as you can easily get lost. A pre-paid mobile phone is provided for you to call them at anytime if you need collecting or need any help at all saving you from using your expensive minutes.
All Riad staff are very helpful and will go out of their way to help you, their advice is great and are willing to talk whenever.
There are 2 pools, one on the rooftop and one on the lower floor, both are the same size, probably big enough for about 5 strokes but still kept very clean and very refreshing, to go with it there are towels, beds and hats to use.
It was my birthday on one of the days and all the staff came out with a cake and sung me happy birthday at breakfast. Such a surprise as we didn't let them know, we guess it was from our passports they found out but a very nice touch.
We went for 4 nights with temperatures of 45 degrees Celsius.
In Morocco it is typical to tip most everyone for everything they do. We asked on the first day if we should do this in the hotel, they told us not to but instead give a big tip at the end. We gave everything we had left at the end of the stay about £50-£60, I hope this was enough but we wish we could have given more if we had more with us.
Overall, the staff are brilliant and very friendly, the Riad is in a great location, the Riad is very clean and secure, It was by far the best service I have experienced before, and that's even after going to some of the top hotels in the world. We both didnt want to leave, especially as the staff felt like family.
I couldn't recommend the Riad Kheirredine enough! Book while you can!
Thank you for making it so special.
- Official Description (provided by the hotel):
- The heart of Marrakech As when reading a book, Marrakech is ready to be leafed through. It will welcome and pamper you with that unique sense of warmth that only Morocco can offer. You will feel exhilarated by the smell of its perfumes and its light, it will be an encounter that your traveller's soul should not miss. The Riad Kheirredine has 14 unique rooms and draws its energy and originality from its capacity to function as a bridge, a connection, between the past and the present. Thanks to the refined use of silk and the art of the "thadelakt"and the "zellij", you will be able to discover the true soul of this country. The Riad can be defined like a boutique hotel as we have a personalized service. All our Rooms are equipped with: Telephone, Safety Deposit Box, Air Conditioning, Heating, Soundproofing, Hairdryer, Bathrobe, Free toiletries, Toilet, Bathroom, Bathtub(depend on room categories) or Shower, Wake-up service, Towels/Sheets, Towels and linen. In our Rates include: A full Moroccan breakfast with a touch of Italian style. Water, fresh juices, fruit, tea, coffee, cappuccino and Moroccan pastries included in the room rates. Mobile phone to communicate with our Riad 24 hours, Wi-Fi, multilingual reception 24/24 and a night watchman. Our Fusion restaurant propose an international and Moroccan cuisine. ... more less
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- Also Known As:
- Riad Kheirredine Hotel Marrakech