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“Felt like royalty”
Review of Riad Kheirredine

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Riad Kheirredine
Ranked #3 of 502 Hotels in Marrakech
Certificate of Excellence
Reviewed 15 September 2017

Well, what can I say! From the moment of arrival by taxi to leaving the Riad for the airport we can truly say we were treated like royalty.

Our taxi driver called the Riad reception about 10 minutes away to let them know we were arriving. On arrival we were met by a couple members of the hotel staff who greeted us well and made sure they carried our bags for us as they walked us to the Riad. The walk to the Riad is about 5 minutes as it is through the narrow streets of Marrakech which only mopeds can access.

When we got to the Riad we had a wonderful smiley greeting from Sara who instantly made us feel welcome with refreshments and made sure everything was OK. We were then given a tour of the wonderful Riad and shown to our room which our luggage was waiting for us.

The rooms all have different designs and themes. All are decorated wonderfully and are lovely and clean. The air con works very well and is very much needed. There are constant refreshments in your room including fruit and water. The fridge does have cans in but you will be charged for these. The shower was great and had great water pressure. Robes and towels were provided.

The Riad itself is very secure and you feel secure inside. Even with valuables, they do provide a safe however we felt safe enough and left money and valuables lying around, nothing got taken and nothing ever would. The staff are so passionate and are very much hand selected.

The rooms get cleaned twice a day. We had our room cleaned when we went out in the morning and then again in the evening making it ready for bedtime.

With breakfast being included all day the service was impeccable. The breakfast looks stunning they bring so much out and makes it look such a lovely spread. If you ever need anything just pick up the phone or ask one of the staff and they will sort it out for you straight away. The Orange juice is freshly squeezed and definitely a favourite.

A great service they offer is someone to walk you into the centre, about a 10 minute walk. But it is confusing so take up the offer of the staff taking you as you can easily get lost. A pre-paid mobile phone is provided for you to call them at anytime if you need collecting or need any help at all saving you from using your expensive minutes.

All Riad staff are very helpful and will go out of their way to help you, their advice is great and are willing to talk whenever.

There are 2 pools, one on the rooftop and one on the lower floor, both are the same size, probably big enough for about 5 strokes but still kept very clean and very refreshing, to go with it there are towels, beds and hats to use.

It was my birthday on one of the days and all the staff came out with a cake and sung me happy birthday at breakfast. Such a surprise as we didn't let them know, we guess it was from our passports they found out but a very nice touch.

We went for 4 nights with temperatures of 45 degrees Celsius.

In Morocco it is typical to tip most everyone for everything they do. We asked on the first day if we should do this in the hotel, they told us not to but instead give a big tip at the end. We gave everything we had left at the end of the stay about £50-£60, I hope this was enough but we wish we could have given more if we had more with us.

Overall, the staff are brilliant and very friendly, the Riad is in a great location, the Riad is very clean and secure, It was by far the best service I have experienced before, and that's even after going to some of the top hotels in the world. We both didnt want to leave, especially as the staff felt like family.

I couldn't recommend the Riad Kheirredine enough! Book while you can!

Thank you for making it so special.

Room Tip: All rooms are great, there are a lot of narrow stairs so if you don't like stairs ask for a lowe...
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  • Stayed: August 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Willz25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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32 - 36 of 1,764 reviews

Reviewed 14 September 2017

My husband and I stayed here for 3 days while in Morocco. We have traveled all over the world but the amazing attentive staff truly made our stay in Marrakech one of the best experiences we have ever had!

Even before we arrived, we were contacted by staff members who offered guidance on visiting Marrakech. Upon our arrival, we could tell that the staff genuinely wanted to help make our stay an amazing experience. They arranged transportation for us to and from the airport, arranged a guided tour of the city, arranged taxi rides for us at a fixed rate, and they offered to send us out with a guide to help navigate the streets of the Medina. They also offer guests a complimentary cellphone which is programmed to call the Riad if you needed help with anything.

Whether you wanted to relax on the roof terrace, by the pool, in any of the common rooms they have on the first floor, or in your beautifully decorated room, there was always a quiet place to unwind. They also offer a variety of spa services, including a hammam, which I would strongly suggest booking! The food they serve (breakfast, appetizers, and the Moroccan dinner we had on our arrival) was amazing and one nice feature is that you can have it served anywhere you like! Oh, they also sell glasses(or bottles) of wine to their guests which we thoroughly enjoyed after a day exploring!

Thank you again to the entire staff for making our stay incredible. We hope to visit again in the future!

For anyone considering visiting Marrakech, I would strongly suggest staying here. The entire Riad was an enchanting retreat and far exceeded our expectations!!!

  • Stayed: September 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank jcgeddes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2017 via mobile

Thank you for one of the most unforgettable experiences of our travels. Your attention to detail makes you a diamond in the rough. From arrival to daily services, you missed nothing. Your staff went beyond expectations to reserves us the Pergola and we had one of the most romantics evening thus far in our 27 years of marriage. Thank you for an unforgettable experience here in Marrakech. We will not forget our visit in your Riad.

Stayed: September 2017, travelled as a couple
Thank Cohan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2017

The nicest 'riad', beautifully decorated, the sweetest and most caring and competent crew, wonderful food and wine, lovely airconditioned rooms/small apartments, nice and cooling swimmingpool and a beautiful view of the city and the mountains from the roof terrace...
We spent 4 days/nights and had a wonderful stay. Marrakech was fabulous, Riad Kherredine was stunning!

  • Stayed: September 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank HanneKirk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2017

My husband brought me here for a surprise trip for my 30th birthday and he couldn't have chosen a better place. He even had a surprise of his own when we were shown to our room and they had upgraded us to an imperial suite! The riad is just beautiful, from the abundant plants growing in the courtyard, to the beautiful tiles and decor to the serene plunge pools to the amazing roof terrace. And our suite was very luxurious - 4 poster bed, balcony, slipper bath and separate shower. But what really makes this place is the staff. They go above and beyond to make your stay not just a comfortable one, but an unforgettable one. They were very friendly and helpful - always sending a guide out with you to help navigate the winding streets of the medina (if required), gave excellent restaurant recommendations and they even bought gluten free bread for me every day to have with my breakfast. I cannot recommend this place enough.

  • Stayed: September 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Lizzy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Riad Kheirredine

Address: 44 Derb Chourafa | Marrakech Medina, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Romantic Hotel in Marrakech
#2 Family Hotel in Marrakech
#3 Luxury Hotel in Marrakech
#31 Business Hotel in Marrakech
Price Range: RM656 - RM1,055 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Riad Kheirredine 5*
Number of rooms: 14
Official Description (provided by the hotel):
The heart of Marrakech As when reading a book, Marrakech is ready to be leafed through. It will welcome and pamper you with that unique sense of warmth that only Morocco can offer. You will feel exhilarated by the smell of its perfumes and its light, it will be an encounter that your traveller's soul should not miss. The Riad Kheirredine has 14 unique rooms and draws its energy and originality from its capacity to function as a bridge, a connection, between the past and the present. Thanks to the refined use of silk and the art of the "thadelakt"and the "zellij", you will be able to discover the true soul of this country. The Riad can be defined like a boutique hotel as we have a personalized service. All our Rooms are equipped with: Telephone, Safety Deposit Box, Air Conditioning, Heating, Soundproofing, Hairdryer, Bathrobe, Free toiletries, Toilet, Bathroom, Bathtub(depend on room categories) or Shower, Wake-up service, Towels/Sheets, Towels and linen. In our Rates include: A full Moroccan breakfast with a touch of Italian style. Water, fresh juices, fruit, tea, coffee, cappuccino and Moroccan pastries included in the room rates. Mobile phone to communicate with our Riad 24 hours, Wi-Fi, multilingual reception 24/24 and a night watchman. Our Fusion restaurant propose an international and Moroccan cuisine. ... more   less 
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Also Known As:
Riad Kheirredine Hotel Marrakech

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