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Reviews (5,997)
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3,060
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151
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All reviewspool baranimation teamgolf buggyprivate poolshuttle busreception staffall inclusive hotelfrench guestsfrench speakingmain languagetable tennisthemed nightsplenty of sunbedsevening entertainmentshort breakwater aerobicsolive trees
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Reviewed 22 September 2017

We booked a weeks holiday and stayed in the Kenzi Riad that had a private pool. This was a very peaceful place to stay, with waiters and security guards who would make drinks and assist in any way they could. Ismail and Aisha were very helpful and kind to us.

The rooms are clean and spacious. The main pools and bars are clean and have a lot of seating. The entertainment team are always around, usually around the kiddies pool but at the bar in the evenings. Some water classes happen in the adult pool - book in advance.

Dining is fine. There is enough choice in what to eat for you to not walk away hungry. Breakfasts are continental with eggs, omelettes, other veg options etc. Lunches and dinners always have a tagine station, pasta and pizza station, and other cuisines (burgers, rice dishes, chinese, kebabs, veg dishes, fish dishes etc). There is the usual breads, salads, dips and the best of all, the dessert bar! We would like to say a huge thanks to Moncef who looked after us during mealtimes. He was friendly, spoke good english and was very attentive. Moncef - thank you very much!

Security is good - they check what cars and drivers you are taking on your trips. Guards are all around the resort.

It was a great stay. Quiet as we went during off-peak season. I recommend a few day trips to the Atlas mountains, camel riding evenings and definitely the Souk. The receptionists will help you organise things (but I wouldn't always trust their restaurant choices as they try to encourage you to use local places that may not be great).

Room Tip: Private riyal costs more to stay there, but nice private pool access for peace and quiet.
  • Stayed: September 2017, travelled with family
    • Value
    • Rooms
    • Service
1  Thank Rianne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2017

Absolutely awful hotel.

Do not come here if you're an adult seeking peace. The place is overrun with children.

This is no way a 5* hotel, there isnt any tea or coffee in the bedrooms, the showerheads have mould on them, they don't even serve cappucino's at breakfast. I have stayed at many 5* and to be constantly told 'no' by hotel staff to the most simple of things its appalling.
The restaurants are like dining halls - not a nice experience at all. Bugs flying around and sitting on your food.
Take a trip down to the snackbar and enjoy the view of black wasps stuck the drink dispenser. foul.
absolutely disgusted and will never come back.

  • Stayed: September 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
3  Thank Shammi R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2017

Just returned from a week at this hotel, probably wont suit everyone but it did us.

There was a huge variety of food at each meal time. it is a complex rather than hotel but we loved the walk from black 7 each morning and back and fourth during the day.

Animation team work really hard and long hours and deserve praise.

gym was ok but with old equiptment.

Shuttle service to medina was perfect but most of all was the staff, they were brilliant, highly recommended

Stayed: September 2017, travelled as a couple
Thank bristolbest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2017 via mobile

This is my second visit to Kenzi agdal and I was not impressed at all... first time was bliss, unfortunately this visit it seems that the reception staff have a chip on their shoulder massively.... even when I asked to speak to a duty manager they refused to call one, it's like they stood as a barrier, this happened twice on our arrival, lucky a manager was walking around and he approached reception when she was refusing.... the only positive to say about this hotel is the lovely management who do try to go the extra mile for you.
Bad points were
Their check in was rubbish, they didn't explain anything to us in terms of meal times until we asked.... Check in time was 2:30pm but they didn't give us all of our rooms till 4:30pm, they had the cheek to tell us people have paid for a late check out, which isn't really my problem, I've paid to have a room which I didn't get and nor did they compensate for...
girls from other rooms called down for an iron for 20-30mins and got no answer but when we reached reception they were both standing having a chat saying lines have been extremely busy... I can't see that being true....
Cutlery in restaurant (more like a canteen) was sticky dirty and even had lipstick on it, whilst one member of staff was happy to take it away and replace another member was saying in their language to put it back on our table, but luckily the other guy shouted at him and called him stupid...
Also the food in the restaurant was very repetitive, bland and always running out before end of meal times...
Drinks... they apparently run out of beer on our first day according to staff, but according to management it was available all day and they don't understand why we were refused it...

Overall I would never return again, I'm currently in another resort in another country and it cost roughly the same but the service is a million times better...
Kenzi your standards have dropped, I wasn't the only guest complaining, I met many people in reception carrying the same frustrations, even a taxi driver said that most of the guests he drops have been complaining about the reception staff... and that everyone is saying they were good before but not any more...

Stayed: September 2017, travelled with friends
3  Thank seema_babes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2017

I had a great time enjoying the sun of Marrakech. The rooms are very comfortable and the buffets are very good. We enjoyed MOUSS's company and his amazing stories. Thanks! The shuttle to the center was very convenient. The whole team took care of us without being too intrusive. I strongly recommend!

  • Stayed: November 2016, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Nelly G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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