Thoroughly enjoyed our stay at Kenzi Club Agdal and cannot see why there are so many negative reviews. Firstly the staff (particularly the animation team and waiters) were incredible, so friendly and really got everyone involved. Not sure what the complaints about poor service for non-French speakers is about. The staff spoke great English and seemed fascinated by English people! A simple Merci and Bonjour go a long way (you should always make the effort in a foreign country).
The hotel is located really close to the Marrakech centre and offer free transport several times a day. Also very close to the Airport and costs about 10 pounds transfer (cheaper to go with a taxi than through the hotel).
The hotel was immaculate, pool area great, so much entertainment all day to entertain anyone from any age.
Fabulous food, so much for vegans/ vegetarians which is often so hard to find. The restaurant and out door eating space are well laid out and doesnt feel like a zoo/canteen which can be found in other hotels. Mixture of traditional Moroccan food and salads etc. The chef even made my sister and I a vegan pizza one night!
Only complaint can be about the rude reception staff, no matter how hard we tried to make conversation and be friendly they were positively hostile, in particular a lady called Hela (or Hala, not entirely sure), she was deliberately difficult. The check in and check out process is also quite slow. But this is the only thing that lets the hotel down.
- Official Description (provided by the hotel):
- A pioneer in its category. This hotel-club provides a full range of activities together with the best contemporary design by architect Imaad Rahmouni. Modernism and discovery can be shared by families or friends, in one of the best leisure hotels in Morocco, located by the Atlas Mountains, in the middle of 10 hectares centenarian olive trees. Accommodation 9 riads 254 double or triple rooms (32 m²) and 60 suites (53 m²) – all with private balcony. ... more less
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- Also Known As:
- Kenzi Club Agdal Medina Hotel Marrakech