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“Great escape from bustling Marrakech”

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Kenzi Club Agdal Medina
Ranked #94 of 501 Hotels in Marrakech
Certificate of Excellence
Reviewed 22 September 2017

Thoroughly enjoyed our stay at Kenzi Club Agdal and cannot see why there are so many negative reviews. Firstly the staff (particularly the animation team and waiters) were incredible, so friendly and really got everyone involved. Not sure what the complaints about poor service for non-French speakers is about. The staff spoke great English and seemed fascinated by English people! A simple Merci and Bonjour go a long way (you should always make the effort in a foreign country).
The hotel is located really close to the Marrakech centre and offer free transport several times a day. Also very close to the Airport and costs about 10 pounds transfer (cheaper to go with a taxi than through the hotel).
The hotel was immaculate, pool area great, so much entertainment all day to entertain anyone from any age.
Fabulous food, so much for vegans/ vegetarians which is often so hard to find. The restaurant and out door eating space are well laid out and doesnt feel like a zoo/canteen which can be found in other hotels. Mixture of traditional Moroccan food and salads etc. The chef even made my sister and I a vegan pizza one night!
Only complaint can be about the rude reception staff, no matter how hard we tried to make conversation and be friendly they were positively hostile, in particular a lady called Hela (or Hala, not entirely sure), she was deliberately difficult. The check in and check out process is also quite slow. But this is the only thing that lets the hotel down.
Great time!

  • Stayed: September 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Alireview123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 22 September 2017

We booked a weeks holiday and stayed in the Kenzi Riad that had a private pool. This was a very peaceful place to stay, with waiters and security guards who would make drinks and assist in any way they could. Ismail and Aisha were very helpful and kind to us.

The rooms are clean and spacious. The main pools and bars are clean and have a lot of seating. The entertainment team are always around, usually around the kiddies pool but at the bar in the evenings. Some water classes happen in the adult pool - book in advance.

Dining is fine. There is enough choice in what to eat for you to not walk away hungry. Breakfasts are continental with eggs, omelettes, other veg options etc. Lunches and dinners always have a tagine station, pasta and pizza station, and other cuisines (burgers, rice dishes, chinese, kebabs, veg dishes, fish dishes etc). There is the usual breads, salads, dips and the best of all, the dessert bar! We would like to say a huge thanks to Moncef who looked after us during mealtimes. He was friendly, spoke good english and was very attentive. Moncef - thank you very much!

Security is good - they check what cars and drivers you are taking on your trips. Guards are all around the resort.

It was a great stay. Quiet as we went during off-peak season. I recommend a few day trips to the Atlas mountains, camel riding evenings and definitely the Souk. The receptionists will help you organise things (but I wouldn't always trust their restaurant choices as they try to encourage you to use local places that may not be great).

Room Tip: Private riyal costs more to stay there, but nice private pool access for peace and quiet.
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  • Stayed: September 2017, travelled with family
    • Value
    • Rooms
    • Service
1  Thank Rianne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2017

Absolutely awful hotel.

Do not come here if you're an adult seeking peace. The place is overrun with children.

This is no way a 5* hotel, there isnt any tea or coffee in the bedrooms, the showerheads have mould on them, they don't even serve cappucino's at breakfast. I have stayed at many 5* and to be constantly told 'no' by hotel staff to the most simple of things its appalling.
The restaurants are like dining halls - not a nice experience at all. Bugs flying around and sitting on your food.
Take a trip down to the snackbar and enjoy the view of black wasps stuck the drink dispenser. foul.
absolutely disgusted and will never come back.

  • Stayed: September 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
2  Thank Shammi R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2017

Just returned from a week at this hotel, probably wont suit everyone but it did us.

There was a huge variety of food at each meal time. it is a complex rather than hotel but we loved the walk from black 7 each morning and back and fourth during the day.

Animation team work really hard and long hours and deserve praise.

gym was ok but with old equiptment.

Shuttle service to medina was perfect but most of all was the staff, they were brilliant, highly recommended

Stayed: September 2017, travelled as a couple
Thank bristolbest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2017 via mobile

This is my second visit to Kenzi agdal and I was not impressed at all... first time was bliss, unfortunately this visit it seems that the reception staff have a chip on their shoulder massively.... even when I asked to speak to a duty manager they refused to call one, it's like they stood as a barrier, this happened twice on our arrival, lucky a manager was walking around and he approached reception when she was refusing.... the only positive to say about this hotel is the lovely management who do try to go the extra mile for you.
Bad points were
Their check in was rubbish, they didn't explain anything to us in terms of meal times until we asked.... Check in time was 2:30pm but they didn't give us all of our rooms till 4:30pm, they had the cheek to tell us people have paid for a late check out, which isn't really my problem, I've paid to have a room which I didn't get and nor did they compensate for...
girls from other rooms called down for an iron for 20-30mins and got no answer but when we reached reception they were both standing having a chat saying lines have been extremely busy... I can't see that being true....
Cutlery in restaurant (more like a canteen) was sticky dirty and even had lipstick on it, whilst one member of staff was happy to take it away and replace another member was saying in their language to put it back on our table, but luckily the other guy shouted at him and called him stupid...
Also the food in the restaurant was very repetitive, bland and always running out before end of meal times...
Drinks... they apparently run out of beer on our first day according to staff, but according to management it was available all day and they don't understand why we were refused it...

Overall I would never return again, I'm currently in another resort in another country and it cost roughly the same but the service is a million times better...
Kenzi your standards have dropped, I wasn't the only guest complaining, I met many people in reception carrying the same frustrations, even a taxi driver said that most of the guests he drops have been complaining about the reception staff... and that everyone is saying they were good before but not any more...

Stayed: September 2017, travelled with friends
1  Thank seema_babes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kenzi Club Agdal Medina

Address: Blvd Mohamed VI | Zone de l'Agdal, Marrakech 40020, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#52 Spa Hotel in Marrakech
#71 Luxury Hotel in Marrakech
#99 Family Hotel in Marrakech
#139 Romantic Hotel in Marrakech
Price Range: RM502 - RM1,149 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kenzi Club Agdal Medina 5*
Number of rooms: 314
Official Description (provided by the hotel):
A pioneer in its category. This hotel-club provides a full range of activities together with the best contemporary design by architect Imaad Rahmouni. Modernism and discovery can be shared by families or friends, in one of the best leisure hotels in Morocco, located by the Atlas Mountains, in the middle of 10 hectares centenarian olive trees. Accommodation 9 riads 254 double or triple rooms (32 m²) and 60 suites (53 m²) – all with private balcony. ... more   less 
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Also Known As:
Kenzi Club Agdal Medina Hotel Marrakech

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