Although the riad itself was beautiful, and the housekeeping staff were lovely, the manager (Murad) cheated us and soured the overall Marrakech experience for us. If you're after the Choclat suite, don't bother. We booked it months ahead due to recommendations, we emailed management twice to ensure the room was ours only to arrive and find it was being 'renovated.' They gave us a lower room, and promised to give us the suite on the final night. On the day of shifting rooms, we noticed another couple leaving, after which they cleaned their room and gave it to us. It turned out the Chocolate suite wasn't being renovated at all, they just decided to give it to another couple before we even got there. Naturally, we were fuming, however management did a disappearing act so we couldn't even demand some answers. Also, they took payment from us up front so we couldn't even negotiate some money back. When we did finally get hold of Murad, he continued to lie through his teeth (apparently the other couple didn't mind using a room under renovation) and we got no apology and no compensation. Overall, it ruined Marrakech for us.
BTW the jacuzzi in the Chocolat suite is just a glorified hot tub. Not a proper jacuzzi. The only good thing about the Chocolat suite is air conditioning, which none of the other rooms have. If you're looking for a boutique riad, you're better off paying Riad des Arts prices somewhere else. The Chocolat suite was overpriced and overhyped.
If you want to be treated with some integrity, don't bother staying here. Definitely don't pay for anything on arrival (we regret that), and don't believe anyone who tells you the room you booked is unavailable. Demand to see it. Oh and if you see Murad, don't fall for the sweet demeanour. He will cheat you if he can.
- Official Description (provided by the hotel):
- The Riad des Arts is a traditional riad in Marrakesh. Located just a few steps from the Jamaa El Fna square, not far from Bahia Palace, this inviting boutique riad stands within the narrow streets of the city's medina. There are palaces and souks close by, and the riad is ideally placed for exploring the Ourika valley and the Ouzoud. Airport transfers are available to guests. The hotel terrace offers sweeping views of the medina and the tip of the Koutoubia Mosque. Guests can relax on the solarium and in the hammam, taking in the mesmerising vistas, before retiring to the patio, where palm trees and touches of authentic Morocco frame the glistening pool. Guestrooms at the luxury Riad des Arts are immersed in Moroccan style. Interiors drenched in warm shades feature comfortable furnishings and modern amenities, such as WiFi access. The hotel's two salons offer homely comfort, complete with art deco armchairs, televisions and a fireplace ... more less
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- Also Known As:
- Riad Des Arts Marrakech