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“Terrible customer service”
Review of Riad des Arts

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Riad des Arts
Ranked #514 of 1,160 Marrakech B&B and Inns
Reviewed 9 June 2013

Although the riad itself was beautiful, and the housekeeping staff were lovely, the manager (Murad) cheated us and soured the overall Marrakech experience for us. If you're after the Choclat suite, don't bother. We booked it months ahead due to recommendations, we emailed management twice to ensure the room was ours only to arrive and find it was being 'renovated.' They gave us a lower room, and promised to give us the suite on the final night. On the day of shifting rooms, we noticed another couple leaving, after which they cleaned their room and gave it to us. It turned out the Chocolate suite wasn't being renovated at all, they just decided to give it to another couple before we even got there. Naturally, we were fuming, however management did a disappearing act so we couldn't even demand some answers. Also, they took payment from us up front so we couldn't even negotiate some money back. When we did finally get hold of Murad, he continued to lie through his teeth (apparently the other couple didn't mind using a room under renovation) and we got no apology and no compensation. Overall, it ruined Marrakech for us.

BTW the jacuzzi in the Chocolat suite is just a glorified hot tub. Not a proper jacuzzi. The only good thing about the Chocolat suite is air conditioning, which none of the other rooms have. If you're looking for a boutique riad, you're better off paying Riad des Arts prices somewhere else. The Chocolat suite was overpriced and overhyped.

If you want to be treated with some integrity, don't bother staying here. Definitely don't pay for anything on arrival (we regret that), and don't believe anyone who tells you the room you booked is unavailable. Demand to see it. Oh and if you see Murad, don't fall for the sweet demeanour. He will cheat you if he can.

Room Tip: Don't believe them if they say the room you booked is unavailable, demand to see it. The best ro...
  • Stayed: June 2013, travelled as a couple
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5  Thank Roshida K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riad d, Directeur général at Riad des Arts, responded to this reviewResponded 27 August 2013

Hello
we had a problem with the manager who was in bad times, we have solved the problem by firing is now we have a new director, we have gained serious and quality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (115)
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15 - 19 of 115 reviews

Reviewed 3 August 2012

Riad Des Arts was a great base for exploring Marrakech. Peacful retreat in the middle of everything. I loved our tent on the roof here(had amazing air-con). The staff were very helpful and if you speak French(we don't) it would be even easier!! You have everything right on the doorstep- a complete culture shock. Its a place to stay if you want to be n and see the real Marrakech- Breakfast was lovely- had a mall stock of wine/beer(very hard to get around the main sqaure) so very handy if you like a nice drink on the roof terrace to end your day.
Only downside- was woken on 2 nights from the loud prays being said on the speakers- all part of the experience I'd say!!

  • Stayed: July 2012, travelled as a couple
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Thank Ljemartin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2012

We spent 2+1 nights in this lovely, peacful little hotel in July 2012. The room was comfortable and we enjoyed the aircondition (outside was up to 45 deg.). The staff was very friendly and helpful and the breakfast great. If (when?) we return to Marrakech, we will certainly stay here again.

  • Stayed: July 2012, travelled with friends
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Thank Cecilia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2012

My friend and I stayed here in May 2012, and this place was a sanctuary away from the hustle and bustle of the busy Marrakech souks.

Located just off round the corner from the Djeema El Fna market, as you turn down the walkway to towards the riad, away from the market, it was amazing how the noise was suddenly gone. It really was peaceful.

Inside the riad, its beautifully decorated, our room was small but adequate. They say air-conditioned, this a little bit of a lie, they have a big floor-standing fan in the room, but not what I would call air-conditioning! But somehow, even though one day the temperature outside was 50 degrees celsius, the riad remained quite cool, and with the help of the fan I found it quite comfortable.

The staff are very welcoming and accomodating. We wanted to leave early one morning for an excursion so they got up early for us to provide our breakfast, which was very appreciated to set us up for our long day out.

The only bad point about the hotel is trying to initially find it, we ordered a taxi and driver said he would take us there. When we got to the market, it was too busy to drive a car through, and he told us he could go no further but the hotel was "just up there". In actual fact, it wasnt particularly near where he dropped us, but that's not the riad's fault, it was us being a little naive and trusting. And any stander-by offering to help you find somewhere will expect to paid once you arrive. We found this out the hard way. Again that's not the riad's fault, that was us being two naive 20-somethings expecting someone offering to help was doing just that.

Once you know where the riad is, its very easy to find again. I would highly recommend a stay here!

  • Stayed: May 2012, travelled with friends
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1  Thank GCave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2012

We stayed there 3 nighits in total on two separate occasions, it is not easy to find at first, but it is accutualy very near Jemaa, maybe 3 minutes from the square. Go to the opposite end of Jemaa to the Derb Dabachi street and turn right in to it, once in the Dabachi street just walk for maybe 200 m, and on your left side you should see an entrance to the Derb My Abdelkader Dabachi street, it will look like an garden entrance, ther will be an arch at the beginning facing the Derb Dabachi street with grapes making the shade after it, go in and walk for 100 m, turn the first street left and you are there. The ground floor room was a bit small but nicely decorated as is the whole of riad, nice location near the souks and Jemaa, take the time to chill on the roof in the evening after a hectic day around Marrakech.

Our room was dark and stuffy, ac would be welcomed instead of fan since it gets up to 40 during the summer, we were the only ones in the riad but were not even offerd an welcome drink. You can hear people talking (staf and there friends late in the night) since the room has a very thin door and windows, the reception had small windows connecting to our bathroom so we could hear people talking on the phone, plus the mosque is near so you will need every minute of your sleep, poor plain breakfast...there is room for improvement since it is really a nice riad with a very good location.

  • Stayed: June 2012, travelled as a couple
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Thank Buda83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Riad des Arts

Address: Derb Moulay Abdelkader 116 | Quartier Dabachi, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Free Breakfast Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #514 of 1,160 B&Bs / Inns in Marrakech
Price Range: RM220 - RM345 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Riad des Arts 3*
Number of rooms: 5
Official Description (provided by the hotel):
The Riad des Arts is a traditional riad in Marrakesh. Located just a few steps from the Jamaa El Fna square, not far from Bahia Palace, this inviting boutique riad stands within the narrow streets of the city's medina. There are palaces and souks close by, and the riad is ideally placed for exploring the Ourika valley and the Ouzoud. Airport transfers are available to guests. The hotel terrace offers sweeping views of the medina and the tip of the Koutoubia Mosque. Guests can relax on the solarium and in the hammam, taking in the mesmerising vistas, before retiring to the patio, where palm trees and touches of authentic Morocco frame the glistening pool. Guestrooms at the luxury Riad des Arts are immersed in Moroccan style. Interiors drenched in warm shades feature comfortable furnishings and modern amenities, such as WiFi access. The hotel's two salons offer homely comfort, complete with art deco armchairs, televisions and a fireplace ... more   less 
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Also Known As:
Riad Des Arts Marrakech

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