Immediately prior to our 2 night stay at the Riad les Trois Palmiers we stayed at a marginally cheaper riad nearby which provided a good point of comparison. Patrick and his staff were very welcoming and kind enough to allow us to keep our room until 6pm on our day of departure. Riad les Trois Palmiers deserves its good service awards however the standard of the accommodation and value for money fell well short of expectations. I booked one of the lower priced rooms and on arrival Patrick kindly gave us a free upgrade to a ‘larger’ one which measured approx. 12 x 9 feet (Idrisside). This was less than half the size of the room at our previous riad, in which we also had very nice banquet seating area. The room had been rearranged since the website photos were taken; there was no TV or seating corner, the two chairs were jammed in the small space between the bed and the side wall and the wall light switches were no longer next to the bed. There was very little space in which to put our suitcases without falling over them. The bed was comfortable, the linen good quality and the internet worked but whereas our previous riad had been freshly and tastefully decorated, at Riad les Trios Palmiers the décor and furnishings were dull and tired. In the bathroom the tiling and taps looked like they needed a good deep clean. Some of the dispensers for the toiletries were broken and there was an unwrapped (used?) bar of soap left on the shelf in the shower. The cracked shower head worked well but the water drained very slowly despite removing the plughole grill as suggested by one of the staff.
The homemade yoghurt was delicious but we avoided the pancakes because there were a number of hairs on them, and the French pastries were rather dry. Our previous riad offered a much wider choice and a far better quality breakfast; needless to say we didn’t opt to eat dinner!
Because Riad les Trois Palmiers is two joined properties it has the feel of a small hotel and the larger number of guests means more potential for noise. We were disturbed by loud talking and laughing late at night and the close proximity to a mosque meant that we were woken before daybreak by the call to prayer. Additionally our sleep was disturbed by something mechanical cutting in and out through the night, for which a staff member could give no explanation. The riad organised an airport transfer, for which we were charged 150dhs (less than advertised) but instead of using one of their drivers as suggested on their website, they hailed us a taxi. When we arrived at the airport the driver seemed concerned that we may have been overcharged and asked what we had paid; he told us that he had been given just 70dhs for the journey.
Given how pleasant Patrick and his staff were I’m sorry to post a poor review but, based on my experience, there are other cheaper raids nearby which offer a significantly higher standard of accommodation and better value for money than the Riad les Trois Palmiers.
- Official Description (provided by the hotel):
- Riad Trois Palmiers El Bacha is an amazing house built in the 18th century by a rich family of Marrakech. Very well located in the middle of the souks, Caroline and Patrick bought this Boutique-Hotel 10 years ago, made 2 years of renovation and decoration. They offer now 12 rooms, 2 pools, 2 courtyards, 3 terraces and a stunning overview on the Medina and the Atlas Mountains. They will both make unforgettable holidays for you. They will welcome you personally to Marrakech. ... more less
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- Also Known As:
- Riad Les Trois Palmiers Hotel Marrakech