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“Meh! And clothing went missing!!”

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Rainbow Hotel Victoria Falls
Ranked #15 of 16 Hotels in Victoria Falls
Reviewed 28 May 2017

This hotel is barely average. The staff is friendly and personable, the beds were comfortable and the showers were hot, but otherwise, it was just OK. The place felt like it used to be a nice hotel maybe 50 years ago, but obvious renovations haven't given it any charm or improved the hotel experience. There are dangerous changes in floor level as you walk down corridors, and risk falling or tripping. No hairdryer unless you requested one and signed away your first born. There is a safe for valuables, but the doors don't self close. After our laundry was returned to us, someone stole clean clothing out of our room - Who has to lock up travel clothing in one's room???? I would resist staying here again and opt for something closer to town and a little less tired looking and feeling.

  • Stayed: May 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank Akafay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rainbowhotelvicfalls, Guest Relations Manager at Rainbow Hotel Victoria Falls, responded to this reviewResponded 30 May 2017

Greetings from Victoria Falls Rainbow Hotel,

Thank you for taking your time to review our hotel. It was our pleasure hosting you. Management is reviewing all issues highlighted so that we continue offering seamless service to all our discerning guests. We look forward to hosting you again in the near future and once again thank you for your review and feedback.

Regards

Guest Relations Manager

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46 - 50 of 551 reviews

Reviewed 25 May 2017

We were transferred from another hotel in Vic Falls to this Rainbow hotel for a night by our tour organizers (Nomad Tours) and we found that this hotel is bit inferior in standard to the one we initially stayed in. The rooms were not clean and the wash basin water did not empty quickly. I must say the restaurant food was good and the staff were friendly.

  • Stayed: May 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Warna F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rainbowhotelvicfalls, Guest Relations Manager at Rainbow Hotel Victoria Falls, responded to this reviewResponded 26 May 2017

Refreshing day to you Warna F

We appreciate your feedback which the hotel has seriously taken note of. All issues raised are being rectified to improve service at the hotel. We hope you will consider staying with us again in future.

Once again thank you so much for taking your time to give us your feedback.

Regards


Guest Relations Manager

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Reviewed 25 May 2017

The rooms are generous, cleaning staff is nice and efficient. An ebullient! greeter shows you around the room and how to operate everything. Some rooms had hair dryers; mine didn't and when I went to the front desk to borrow one they told me I could borrow one for $30. This might have been a joke but I have a feeling they wouldn't have rejected my money if I'd gone for that. Very bad pillows. Otherwise bed is comfy.

The a/c is a wall unit that's hard to control but quiet. Breakfast was fine but disorganized and the tables were always dirty.

Location is just ok for shopping/ town, but it's only a 20-minute walk or shuttle ride to Victoria Falls Hotel . Go there for high tea and see what you're missing!

Stayed: May 2017
Thank Lisa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rainbowhotelvicfalls, Guest Relations Manager at Rainbow Hotel Victoria Falls, responded to this reviewResponded 26 May 2017

Refreshing day to you Lisa K

Thank you so much for your valuable feedback which we value so much. We have noted all your concerns and we are working on improving them as we hope to see you again at Rainbow Hotel Victoria Falls.

Regards


Guest Relations Manager

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Reviewed 18 May 2017

The Rainbow Hotel is an older establishment located in easy walking distance to most attractions in Victoria Falls. Restaurants, shopping, river access and the Falls are easily reached on foot if you don't mind a short walk of no more than about one-half mile. The central business district is an easy walk of about one-quarter mile from the hotel.

As noted by the title of this review, the hotel is currently in the process of room renovation. Some rooms have been completed, others have not. We stayed in a renovated room, but some in our group were not so lucky. So, be sure to ask for an updated room. The hotel has good internet, the restaurant food is good and the grounds and swimming pool area are well kept. Security in and around the hotel is also good and the staff is very friendly and helpful. Of course, the main attraction in Victoria Falls is the Falls itself which are thoroughly amazing and one of the world's seven natural wonders! Not to be missed if you are in the area.

The hotel is located close to the border with Zambia, and a new international airport has just been constructed outside of Victoria Falls in Zimbabwe. The Zambezi River also offers lots of fishing and boating opportunities.

Room Tip: Be sure to ask for a room that has been renovated.
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  • Stayed: May 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Fruebertt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rainbowhotelvicfalls, Guest Relations Manager at Rainbow Hotel Victoria Falls, responded to this reviewResponded 22 May 2017

Refreshing day to you Fruebertt

Thank you so much for choosing to stay at the Rainbow Hotel and we hope that you will be staying with us again soon.

Regards


Guest Relations Manager

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Reviewed 8 May 2017

Great experience! The staff was great and our room was very clean everyday! Location was perfect. I do think the food pricing was a little high, especially breakfast. I would stay there again. Any time we need to make connections with various tour guides they were always there to help. We had a fabulous time in Victoria Falls. I didn't love the open market experience. The vendors were extremely pushy and followed you everywhere. The shopping in town was a much better experience and we got the same price as in the market.

  • Stayed: May 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Kellee L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rainbowhotelvicfalls, Guest Relations Manager at Rainbow Hotel Victoria Falls, responded to this reviewResponded 11 May 2017

Refreshing day to you Kellee L

Thank you so much for choosing to stay at the Rainbow Hotel Victoria Falls and we hope that you will be staying with us again soon.


Regards


Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rainbow Hotel Victoria Falls

Address: 278 Parkway Drive | Selous Crescent, Victoria Falls, Zimbabwe
Region: Zimbabwe > Matabeleland North Province > Victoria Falls
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #15 of 16 Hotels in Victoria Falls
Price Range: RM368 - RM952 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Rainbow Hotel Victoria Falls 3*
Number of rooms: 85
Official Description (provided by the hotel):
A unique property of Moorish architecture conveniently located near town and 2km from the Victoria Falls. The Victoria Falls Rainbow Hotel offers a spectacular view of the rumbling mist, mosi-oa-tunya, meaning "the smoke that thunders". Enjoy a cocktail at the only Swim and Sip bar in town and efficient and friendly service. ... more   less 
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Also Known As:
Mercure Victoria Falls

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