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“Wonderful staff---the best I have ever seen”

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Crystal Palace Hotel
Ranked #35 of 84 Hotels in Abuja
Reviewed 6 November 2013

the rooms - ok
the food - good
the staff- excellent

memorable experiences of surpassing customer expectations time and again. very helpful and understanding staff. I had to make an urgent international call and I didnt have a mobile connection at that time, i asked for a pay phone nearby and the lady at the reception handed me her mobile looking at how desperate i was to make this call. it was a life saver. Michael from the restaurant is a kind man too...very helpful and always smiling.

Room Tip: check the rooms, prefer 1st or 2nd floor...avoid noisy nights by asking for rooms facing the main st...
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  • Stayed: June 2013, travelled on business
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1  Thank Siddharth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4 - 8 of 12 reviews

Reviewed 17 April 2012

Not sure of the general standards of hotels in Abuja but I found this one pretty horrible. The rooms are old and grotty, the bedlinen smelt terrible and had bodily secretions embedded in it. Food was horrible - they have an all day buffet and it pretty much looks like it has been there all day. Avoid.

  • Stayed: May 2011, travelled on business
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11  Thank travellingnickers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2010

Located in Area 11 off Gymbia Street, on Port Harcourt Crescent. A busy nightclub area so lots of places to sit outside for a drink, food, music or a soccer game on tv.

Basic accomodation, but clean, reliable water, electricity and best internet that I have found in Nigeria! Staff are very cheerful, great Nigerian food. Supermarket across the street is a good source of yogurt, bread, chocolate, water, juice, etc.

Some rooms noisy if you are on the side next to nightclubs

  • Stayed: October 2010, travelled on business
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3  Thank btegler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2010

a fairly good hotel, especially if compared with the 7 or 8 other hotels I checked before choosing the Crystall Palace. A good trade-off between price and overall quality. rooms are clean enough, internet, although slow is available in the rooms, the restaurant provides cheap food at all times and one can get a discount for stays longer than 3 nights. On top, the staff is definitely helpful. It is strange that some people felt the opposite.

  • Stayed: September 2010, travelled on business
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Thank Pit_F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2010

I was most put off this hotel by the lazy, slow reacting staff who smile and seem polite but are unhelpful generally. I phoned for help and it took over an hour for someone to come up to the room- which I wanted to change. I was promised a change but it never came, eventually exhausted I tried to sleep. Room was small and smelled of 'air-freshener' - it didnt, just overpowered smell! When I found internet not working I again phoned for help but got no reply. I went down to reception on 3 occasions too. I eventually worked out that the staff were extremely well versed in smiling politely and giving false assurances. I was unable to sleep and my children were bitten by some insect in the bedding. Horrible experience. The food was also not kept as one would expect health and safety dictates.

Sadly I have been told this is one of Abuja's better hotels!

  • Stayed: July 2010, travelled with family
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2  Thank DrMI_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crystal Palace Hotel

Address: Plot 29 Port Harcourt Crescent, Off Gimbiya Street, Area 11, Abuja 905102, Nigeria
Region: Nigeria > Abuja State > Abuja
Amenities:
Bar / Lounge Restaurant Airport Transportation
Hotel Style:
Ranked #35 of 84 Hotels in Abuja
Price Range: RM184 - RM192 (Based on Average Rates for a Standard Room)
Number of rooms: 47
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