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Hotel Des Mille Collines
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Reviews (795)
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All reviewshotel rwandamille collinespanorama restaurantpool barfamous hoteltop floorlive musicpool sidecity viewbuffet lunchgenocide museumluxury hotelrooms are nicegorilla trekkingkigali citybrochetteeast africa
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17 - 22 of 795 reviews
Reviewed 6 March 2018

Grounds are beautiful and well kept. Security is good. Located in an upscale part of town. Only came for dinner at the rooftop restaurant and the entire three course meal rocked! The chef came in at some point during our meal to check up on us. Will go back in a heartbeat.

  • Stayed: July 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank sagmekzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClaireKangwage, General Manager at Hotel Des Mille Collines, responded to this reviewResponded 8 March 2018

Dear Sagmekzie,

Thank you for taking your time to share your review with us!

We are thrilled to know you enjoyed your dinner at Le Panorama restaurant. Your feedback enables us to constantly strive for excellence.

We sincerely look forward to serving you time after time.

Warm Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2018

The tatched Roof Bar & Resto near the pool is offering lunch. Great place to sit, half shady, half sunny. With a party of 8 we ordered lunch. Take your time to wait for delivery. Food tasts good and the atmosphere is pleasant.

  • Stayed: March 2018, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank PoggiBonsi2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClaireKangwage, General Manager at Hotel Des Mille Collines, responded to this reviewResponded 5 March 2018

Dear PoggiBonsi2012,

Thank you for taking the time out of your busy schedule to share your opinion with other community members.

We are delighted to know you enjoyed your visit and most especially the meals and pleasant ambiance at the Pool Bar.

We look forward to host you again on your next planned visit.

Warm Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2018 via mobile

You had better bring carrier pigeons or semaphore flags if you want to stay in contact with your office and the family. The internet is TRAGICALLY slow with the connection breaking ALL the time. Each time it breaks you have to re-sign in through the most stupid system known to man. No damn use as a business hotel.

Stayed: March 2018, travelled on business
Thank Simon A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClaireKangwage, General Manager at Hotel Des Mille Collines, responded to this reviewResponded 5 March 2018

Dear Simon A,

Thank you for taking time to share your review with us.

We truly apologize for the poor Internet connection you had during your stay. We have been encountering technical issues with some access points and our IT team is tirelessly working to fix it.

We have a culture of constant improvement and feedback like yours helps us shape the way we do things.

We look forward to another opportunity to serve you as we would want you to have the best experience at our hotel!

Warm Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2018

We spent two nights at the Mille Collines- one before and one after a couple of days tracking gorillas and golden monkeys in the parks of Uganda and Rwanda. Both rooms were clean, comfortable and attractive. The staff was pleasant. The terraces, gardens, bar and pool areas were particularly nice. The breakfast buffet was excellent-
a large selection of food in a very pleasant setting. The location is also good, near the center of the city. Our rooms, which were both on the pool side, had nice views of the city I was surprised at the reasonable rate for such a nice hotel. The history is also significant, as the actual hotel where the events of the movie "Hotel Rwanda" took place.

  • Stayed: January 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Lynne V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClaireKangwage, General Manager at Hotel Des Mille Collines, responded to this reviewResponded 2 March 2018

Dear Lynne V,

Thank you so much for taking the time to share your review. We cannot emphasize enough how nice it is to read your words of appreciation!

We are so delighted to learn that you enjoyed your stay and most especially the clean and comfortable rooms, pleasant staff, excellent breakfast and nice views of the city. Customers just like you make doing what we do a true pleasure.

We look forward to serving you and yours on your next visit.

Warm Regards,

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Reviewed 23 February 2018 via mobile

I came to this hotel’s restaurant because of I wanted to have a view during lunch. The food was not too extravagant but was manageable. The service was mediocre compared to other locations. If you want a place to understand the historical significance and ambiance than this is the place to come to. I definitely loved the view and on the poolside.

Stayed: February 2018, travelled solo
Thank WanderingTom2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClaireKangwage, General Manager at Hotel Des Mille Collines, responded to this reviewResponded 26 February 2018

Dear WanderingTom2008,

Thank you for taking your time to share your review with us.

It is unfortunate that you didn’t get the best of our service as we want to exceed expectations of every customer and not average as our policy is to deliver 100% customer satisfaction. We know apologies would not fix it but please accept our profound apologies. Please give us a second opportunity to serve you and experience the best of our service.

We look forward to another opportunity to serve you as we would want you to have the best experience at our hotel!

Warm Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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