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“Expensive and unprofessional”

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Protea Hotel by Marriott Kampala
Ranked #15 of 104 Hotels in Kampala
Certificate of Excellence
Reviewed 22 September 2017 via mobile

Hôtel is ok with good sécurité.Rooms just ok, AC barely Works. Check in staff unhelpful and unfriendly. Sécurité and restaurant staff Nice. Bar tram unfriendly. Transféré to airport at 65 usd, invoice in usd instead of local currency and payment upfront !Far below expected standards !

Stayed: September 2017, travelled on business
1  Thank laurent s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole B, General Manager at Protea Hotel by Marriott Kampala, responded to this reviewResponded 25 September 2017

Thank you for taking the time to complete a TripAdvisor review in regards to your recent stay at the Protea Hotel by Marriott Kampala.

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the experiences that did not go as per your expectation. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Kampala.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3 - 7 of 247 reviews

Reviewed 11 September 2017

Clean, large room. View of the courtyard. Staff was very helpful. Food was tasty and varied. Desk staff may need a little more training. Bell staff was great. High security and mid town location. Uber is available in Kampala.

Stayed: August 2017
1  Thank maudes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole B, General Manager at Protea Hotel by Marriott Kampala, responded to this reviewResponded 14 September 2017

Thank you for completing a review on your stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.

Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon.

We should welcome another opportunity to show you Protea Hospitality at its best!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2017

This was a business trip, 2 nights. The hotel is is very nice and the gardens are beautiful. Electricity is generated by a generator and as a result there is white noise. This may not be an issue for many people but it is for me.

I had a lovely large room with a view into the courtyard. What a stunning garden - green and lush. You can fall in love with it.

We had a good dinner with a nice house wine and also had good breakfast on both mornings.

Personnel is friendly and easy to work with and they try and help where they can.

The only regret I have is that I only got to see a little bit of Kampala - truly a quick in and out.

Room Tip: Rooms with a balcony looking out on the courtyard - but of course it is more expensive.
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  • Stayed: August 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank SusanFPaarl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole B, General Manager at Protea Hotel by Marriott Kampala, responded to this reviewResponded 11 September 2017

Thank you for taking the time to complete a TripAdvisor review in regards to your recent stay at the Protea Hotel by Marriott Kampala.

As we pride ourselves on delivering a memorable hotel experience during your travels, upholding our commitment to provide exceptional service, we hope to have an opportunity to create a memorable experience with us again, whenever your travels bring you back to Kampala.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2017

On the surface this hotel is fine. Staff are nice and facilities are great.

BUT there appears to be a night club just over the fence and so 2 nights we had V loud music booming though the windows and making the room shake.

Just to make things worse the Friday night Caberet (which was at best karoke lift music) went on for ever ! - at a volume that was insane - just under our window making it rattle.

At 6am the staff arrive and start dragging the tables around the patio to sweep up the leaves - at this point I lose the will to live.

AVOID this place if you have any work to do in the evenings or need to sleep after jet-lag

Room Tip: Anywhere away from the front garden and the restaurant
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  • Stayed: September 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Stevehomer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole B, General Manager at Protea Hotel by Marriott Kampala, responded to this reviewResponded 11 September 2017

Thank you for taking the time to complete a TripAdvisor review in regards to your recent stay at the Protea Hotel by Marriott Kampala.

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the noise levels that did not go as per your expectation. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Kampala.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2017

The hotel is really upscaled and on the other hand also very expensive. Stayed there the night before leaving Uganda. Shuttle service to airport very good. excellent food, excellent service and got even upgraded with the room ..very nice pool . can recomment

  • Stayed: January 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Bernd K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole B, General Manager at Protea Hotel by Marriott Kampala, responded to this reviewResponded 11 September 2017

Thank you for your words of appreciation on the review that you completed on your recent stay at Protea Hotel by Marriott Entebbe.

We are delighted to receive your compliments and we will certainly congratulate our sister hotel on the service and experience you had with them.

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us.

We look forward to hopefully also welcoming you to Protea Hotel by Marriott Kampala in the future and to hearing from you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Protea Hotel by Marriott Kampala

Address: Elgon Terrace, Kololo, Kampala 9421, Uganda
Region: Uganda > Central Region > Kampala
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #15 of 104 Hotels in Kampala
Price Range: RM979 - RM1,234 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel by Marriott Kampala 4*
Number of rooms: 70
Official Description (provided by the hotel):
Situated in the upmarket suburb of Kololo in Kampala, only 35 km from Entebbe Airport, the Protea Hotel Kampala offers guests 4-star luxury and 5-star service. No matter which room you stay in, they are all fully air conditioned with free high speed internet connectivity, high pressure showers, large LCD screen TVs with 16 channels including BBC and SKY News. Keep up to date with our business centre and 24-hour reception. After a busy day, de-stress with a workout in the 24-hour fitness centre and then call down for a midnight snack with our 24-hour room service a little later. We have the perfect accommodation choice in the heart of Uganda's capital. Indulge yourself at Chapter One Restaurant, which serves a high quality buffet breakfast and sumptuous a la carte lunch and dinner. Travel to and from the airport in style with our BMW X3 and 5 series, which can be charged to your room. ... more   less 
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