Positive experiences: The rooms are nice and rather big. I asked for a water heater and a minibar and I was provided with that on the first day (minibar is listed as being in the room). The food from the pool-restaurant is good.
The location of the hotel is great - right in the centre of Kampala.
The free Internet was great!
Negative experiences: 2 days before going here I sent them an e-mail asking how long the pool is and if they had a gym. I even sent a couple of reminders but I got no answer until I had arrived at the hotel without my swim/gym gear. I asked for the length of the pool but they responded "5 feet in the deep end".
The phone number for Imperial Group of hotels: 0417 111 000 (from their web page) did not work.
It took them 2 days to put BBC on the TV. The shower did not work so I took water from the tab in a cup.
There is a very, very loud band in the restaurant every evening so it is impossible to eat there and I had to ask for a quite room.More
- Free Wifi
- Free Parking