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“Great place to stay... in”

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Mandarin Oriental, Bangkok
Ranked #3 of 891 Hotels in Bangkok
Certificate of Excellence
Reviewed 7 December 2014

We loved our stay at the Mandarin Oriental in Bangkok. The room was neat, clean, comfortable and came with complimentary fruit and in a dedicated butler. We also had a nice view of the river. One major pet peeve was the lack of free wi-fi, which in this day and age I find unacceptable. It's like saying you can have the room but you have to pay extra for the electricity to power the lights, simply ridiculous.

Besides that, the bed was very comfortable, and the bathroom clean and spacious. My only reservation was the toilet being placed directly outside the shower, which means even a well acquainted couple can't really do both at the same time without some blushing. It's minor, but hey, it's not something I'd choose if I had a choice.

During our two night stay, we tried out many of the amenities.

We first had high tea in the Author's Lounge on the day we arrived. Then we met a friend for drinks at the Ciao bar for happy hour. We also had breakfast at the Verandah cafe, the Saturday brunch at Lord Jim. All the catering outlets were adequately pleasant, but none of the food really stood out, except perhaps the high tea set at the Author's Lounge, where was as British as Convent Garden.

We also took advantage of the famous Oriental Spa on the other side of the river. The ferry ride was a bonus as you get to see both side of the river. The setting was great, and the staff very professional and friendly. The massage itself was nice and relaxing.

Needless to say, the service was immaculate all around and the facilities well kept and maintained.

We really appreciated the door staff at the main gate, who were really helpful in guiding taxi drivers to our destinations. We didn't have any problems in terms of heading out of the hotel, but returning to it was a completely different story.

It seems that all taxi drivers in Bangkok assumes that anyone going to the Mandarin Oriental (don't tell the driver Mandarin Oriental, but rather just Oriental hotel next to the river) is a wealthy tourist. With almost all the drivers we had, none wanted to put on the meter. Instead they would just name a price, usually between 2x to 3x the cost of the trip on a meter. You could get out and find another taxi, or haggle. Either way, it's a pain.

On one occasion, when I fell asleep, the taxi driver wanted to charge me 200 baht for an 100 baht trip when we arrived at the hotel. It was obviously too late to bargain, but I got the hotel doorman to talk to the driver and got the price down to 100 baht. I then gave another 100 baht to the doorman (after all, it wasn't about the money, but the principle). I found this weird because I've never had this problem before on previous trips to Thailand, so a assuming it is a Mandarin Oriental thing.

Otherwise, the Mandarin Oriental is a great, relaxing, holiday hotel for Bangkok.

Room Tip: Get a mobile data SIM at the airport that offers unlimited data for 7 days for 290 baht, instead of...
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  • Stayed: December 2014, travelled as a couple
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1  Thank Tony C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 7 December 2014

There are many reasons why this hotel was ranked number one for so many years and it will always be number one to me. Steeped in history, you share the author's lounge with the ghosts of Joseph Conrad, Hemmingway, Somerset Maugham and so many other greats who chose to pass time on the Chao Phyra river.The attention to detail is something the Oriental has always prided itself on and remembering guest's names is just one of the many nice touches. In room check in, no standing in a queue at the front.

To dine on the Vernadah in the evening at least once is a must each trip. I see once as it is very temping to eat far too much as everything is excellent so once is usually satisfying, unless you have excellent control. The setting, the sounds, the tastes and smells, are all perfect. Morning on the deck is almost wonderful as you watch the river life pass by and are attended to by the extremely well trained staff under the ever watchful eye of Khun Ice - the quintessential maitre d' and charming host. (Please do not leave Khun Ice!)

There have been changes and some are a bit disappointing but not the fault of the hotel but changing demands I suppose of the guests. Up until a few years ago the sign at the bottom of the pathway to the hotel was very clear - no shorts and no sleeveless tops and more I can't exactly recall. The change is now it is no shorts after 6 pm. This is a high-end city hotel not a beach resort but it is remarkable how people dress as if they are going hiking in the mountains. It used to be you could classify people by continent according to how they presented themselves but I am afraid many Europeans are going the way of the other not to be mentioned continent. This is a hotel where you can wear your finest and enjoy others in similar attire. It is a pleasure always to sit in the lobby watching guests arriving for elaborate wedding receptions while the string quarter plays in the corner. Watching hotel guests go in and out in scruffy attire does change the setting somewhat but I know the management is restricted by changes to social norms. This is not limited to the Oriental as similar is happening in luxury hotels all over the world but it is one hotel that did manage to maintain an aura of exclusivity long after others had caved in.

Bangkok is an exciting vibrant city and I have wandered the back streets, temples, high and low end shops and markets many times over the years. The last time I was there, I simply did not leave the Oriental for three days. Mind you there were disturbances in the city but that was an excuse. I just wanted to stay and enjoy all this great hotel has to offer.

  • Stayed: January 2014, travelled solo
    • Location
    • Sleep Quality
    • Service
1  Thank Judy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2014

it was experiencevalue for money it was a very pleasant trip and would recemmend to my friends if they are planning trip to bangkok the staafhelped in organising my last day in very usefull and economic trip

  • Stayed: December 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank keshwanandr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 December 2014

We always travel with the American Express Centurion benefits so some of our reviews may be shifted toward the top, but what we found this time is a real pearl which should not be missed. The attention to details goes that little step ahead which makes you feel really special. The service is superior, as well as the quality of the rooms (we had a river view suite) and the dedication the staff gives to special requests (a private tour guide, a birthday cake and flowers).
During our visit (December 2014) there were some ongoing maintenance works at the Verandah (close to the swimming pool): some noise but really well managed in terms of work time and disruption to the day-to-day life in the hotel.
Pros: the hotel terrace restaurant (on the other side of the river, easily reached by the hotel shuttle service) cannot be missed. The suites are quite spacious and the facilities/amenities of excellent quality. Service to die for. Food and drinks as you would expect in this sort of accommodation. Breakfast is excellent, with good food variety and a pleasant view on the river.
Cons: the location is fine, but some of the surroundings are very Bangkok-ish. Nothing against that, but a romantic walk in the evening outside of the hotel can somehow spoil the entire poetry. Several simple things are definitely overpriced, but in line with the expectations. Wi-Fi is charged (not terribly expensive, but a bit of a surprise considering the status of the hotel).

We did not visit the Spa and I suspect it was a mistake. Life is sometimes tough: we will visit again. Absolutely an hotel to keep on the list if you go.

  • Stayed: December 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Winder226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 December 2014

We booked the MO for 3 nights to begin the first leg of our 2 week honeymoon. From start to finish, the service was sublime. I normally don't revisit cities I have already been to and explored, but we will definitely return in the future. Check in was swift, with staff carrying this out in our room. We were upgraded to a sea view room with a balcony, offered upgraded spa treatments and invited to complimentary evening cocktails. We had dinner at sala rim, the terrace and enjoyed breakfast at the verandah, all of which were excellent. The spa was also amazing! Staff were literally out of this world in terms of attention to detail and service. If you have the opportunity to come to Bangkok, do not look past the amazing MO.

  • Stayed: December 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Brenda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mandarin Oriental, Bangkok

Address: 48 Oriental Avenue, Bangkok 10500, Thailand
Phone Number:
Region: Thailand > Bangkok > Silom , Bang Rak
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#1 Family Hotel in Bangkok
#1 Business Hotel in Bangkok
#1 Romantic Hotel in Bangkok
#3 Spa Hotel in Bangkok
#3 Luxury Hotel in Bangkok
Price Range: RM1,624 - RM3,216 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Bangkok 5*
Number of rooms: 393
Official Description (provided by the hotel):
Built in 1876 and ideally located on the banks of the Chao Phraya River, Mandarin Oriental, Bangkok, has been an inspiration to a host of world-renowned writers from Joseph Conrad, Somerset Maughamto Wilbur Smith and John Le Carre. Mandarin Oriental, Bangkok boasts an international reputation for splendid service, style and grace and facilities including eight restaurants. The hotel's private teakwood shuttle boats provide daily access to the world famous Thai Cooking School, the hotel's Thai restaurant, the award-winning Oriental Spa and Health Centre located across the River; as well as the nearest skytrain station (SaphanTaksin) and River City Shopping Centre. ... more   less 
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Also Known As:
Mandarin Oriental, Bangkok Hotel Bangkok
Oriental Bangkok
Oriental Hotel Bangkok
Bangkok Mandarin Oriental

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