Name: Great hotel location, room looks tired
Item: ibis Bangkok Siam
Rating: 4
Author: MalcolmNg96

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All reviews national stadium bts great location mbk mall bts station eleven store within walking distance room size is convenient store the ground floor choose this hotel pleasant stay easy access street food buffet breakfast siam lobby toothbrush

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Chung-pui T

Hong Kong, China

12

Reviewed 23 July 2019

Clear and comfortable, polite staffs, excellent location

IBIS Siam is just right next to the BTS National Stadium station. It is clean and comfortable. The room is a little bit small, but in Bangkok it is good enough. The staffs esp the cleaning ladies are very polite. The hotel is close to big shopping malls such as MBK and Siam Square. There is a laundry in Kasem San 1 Alley just 3 mins walk from the hotel. The Yelo Cafe near the hotel is cool. There is a very good currency exchange called "Siam Exchange" around the corner of the Bangkok Art and Culture Centre (BACC), remember to bring your passport for currency exchange. The Chulalongkorn University just nearby is the best university in Thailand. Worth visit.

Date of stay: July 2019

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Wanderer672668,

Thank you for telling us about your recent stay at the ibis Bangkok Siam.

It was pleasant to read that you found the strategic location in the heart of Bangkok City at your convenience, it indeed ideal for shopping lovers as all the major shopping malls are within walking distance .

Thank you for your praises toward our staff and their dedicated services, we all strive to provide the best service to every guest to ensure them a memorable visit. I have personally shared your compliment to all of them.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Raphael Hirsch
General Manager

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sarelm2014

Rehovot, Israel

49

Reviewed 21 July 2019 via mobile

Never encountered such a bad service in a hottel

I have booked 2 rooms for my family of 5
I have 3 children age 7 to 13
The hotel provided the two rooms without a bed for the fifth child although the reservation is clear that one room is for 3 person
The manager didn’t take any responsibility saying we should all fit in the beds we have or pay for an upgrade
Never have met such bad service in a hotel
Do your self a favor find a different hotel with a staff and management that takes responsibility on their mistakes and try to make the guests feel welcomed

Date of stay: July 2019

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3 Thank sarelm2014

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear sarelm2014,

Thank you for taking the time to share your experience at the ibis Bangkok Siam .Sadly, I read about your disappointing visit and regret that the services provided did not meet your expectations. As the manager mentioned, according to the hotel guidelines the rooms from ibis Bangkok Siam hotel are suitable for 2 adults and 1 child under 12 years old sharing the existing bedding as the hotel does not provide extra bed. The policy has been indeed well reminded to you upon arrival and highlighted from your confirmation letter.

Guest satisfaction is surely our prime concern, therefore we offered you to upgrade to the Mercure hotel next door for additional 800THB per night and per room with complimentary extra bed for your child. As the offer was unfortunately rejected , the management did the best to allocate your family as much convenience as we could by offering the connecting rooms as an alternative.

Again, at ibis, we are looking for continuous improvement and hope to provide a high level of experience to every customer. Thank you very much again for informing us about your concerns and I sincerely hope unfortunate issue will not hinder you from returning to our property in the future so that we may serve you as best as possible according to our brand standard.

Warmest regards,
Raphael Hirsch
General Manager

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Compass60760076643

24

Reviewed 15 July 2019

Stay at Ibis Siam Bangkok

Stay at Ibis Siam Bangkok - Average Quality.
The room was as expected for budget level hotel. Pricing was a little high for the quality but the location was rather good. 7-11 at the lobby which was convenient

Date of stay: July 2019

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Compass60760076643,

Thank you for taking the time to tell us about your experience a ibis Bangkok Siam.

I am glad to know that our services met your expectation, the ibis hotel is indeed a budget hotel brand with no frills and amenities that you would find in some of the full-service hotels.

And it was pleasant to read that you found the strategic location in the heart of Bangkok City at your convenience, it indeed ideal for shopping lovers as all the major shopping malls are within walking distance .

At ibis, we are looking for continuous improvement and hope to provide a high level of experience to every customer. Therefore, constructive comment from guest are important to our improvement.

Thank you very much again for informing us about your concerns and I sincerely hope you will give us the opportunity to welcome you back and better serve you .

Sincerely
Raphael Hirsch
General Manager

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kk_funky

Jakarta, Indonesia

23196

Reviewed 15 July 2019

Excellent and pleasant stay..

I'd stayed here for 2nights, with average cost about THB2400/night/room (include breakfast for two). Perfect and strategic location. Near the central train station and central business district (Pratunam is about 30minutes walking, MBK is about 5-10minutes walking, the same distance as Siam Paragon, Siam center, and Madame Tussauds in Siam Discovery mall). Old Bangkok city (Thanon Khao San is about THB100 by taximeter). Super fast check in and check out process. The hotel fulfilled almost all of my requests since I was traveling with my parents, family and old people (Thank you so much for this..) The hotel served non halal food for breakfast separated from the other food (like bread, salad, etc) with clearly food signboard (and also for room service menu), so we did eat the food without no doubt (since I am a moslem). Room was clean and cozy and so efficient (they made it in purpose) with great city view (facing Siam Discovery Mall). Maybe, the poorest internet connection was the weakness of service of this hotel. I had to try many times to connect into the wi-fi hotel. Also probably, the usage of swimming pool was at cost (I'd just read at the banner, not so sure about this). But so far, I was very satisfied staying in this hotel. Surely will be back and make this hotel as my priority hotel to stay in Bangkok.

Room tip: Ask for the room facing the MBK or Siam Discovery mall

Date of stay: July 2019

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear kk_funky,

What a wonderful review, regarding your recent visit at the ibis Bangkok Siam.

Your compliment regarding the efficiency of our teams and their dedicated services to ensure you a great family stay are appreciated by us all. Our team strive to eagerly create a memorable experience and ensure the customer satisfaction are met with highest standard.

And it is very pleasant to read that you enjoyed the convenience location in the heart of Bangkok City and easy access to the public transportation. However, I was concern about the WiFi issue that occurred, and have informed the IT Manager for further action to fix.

Thank you again for sharing your experience via the TripAdvisor community and we all look forward to welcome you again for another memorable experience.

Warmest regards,
Raphael Hirsch
General Manager

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Fetri M

Jakarta, Indonesia

1317

Reviewed 12 July 2019

Best place to explore the shopping districts

Strategically situated in front of National Stadium BTS Station and walking distance to shopping areas. Nearby there are several restaurants and stalls offering halal food.
There were a lot of guests coming in and out in the late evening - this is to be expected since the hotel is in centre of shopping district and popular with packaged tours.

Room tip: Choose rooms that are at the end of corridors to minimise noise from other guests.

Date of stay: July 2019

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2 Thank Fetri M

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Fetri M,

Thank you for taking the time to share your recent experience at the ibis Bangkok Siam.

We were elated to hear that you found the strategic location at your convenience. I will humbly agree that our location is one of the best to explore the shopping districts such as the MBK mall and the Siam complex malls. The hotel is indeed surrounded by several stalls of street food and very easy to access by public transportation.

Thank you again for sharing your experience via the TripAdvisor community, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Raphael Hirsch
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Great hotel location, room looks tired - ibis Bangkok Siam

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