We booked a package in Bangkok( wouldnt recommend) as think we paid way more than the other guest! The first day we got there we had come up on the over night train so was early for check in, they told us to come back in a hour so we did, and the room still wasn't ready, we wouldnt of minded if they had apologised didn't seem to care, when we gotbto the room, there was no towels and when we asked they said they had run out. Again they weren't bothered. The room was very basic and looked nothing likenthe pictures shown to us, other guest complained that the air con was loud and dripping, ours was ok, there was a hot shower, but sink was outside on small balcony. You couldnt stand out on it because the air con unit was out there and pulling out all the hot air which made it twice as hot. We went on jungle trek, which was very well orangised by two young guys, very friendl, funny and helpful. Again because we had booked the tour all included it was a lot more expensive ( best to shop around)
Loved the jungle trek. When we came back we had 3 more nights here but they had moved us to a much nicer room.
Which was much better, they didn't clean the room the whole time we were there though. Even though it is a simple place we still enjoyed our stay, itbwas in a great location and really enjoyed the laid back life of Chang Mai, and we met lots of other travellers while we were there, with a small pool and area to hang out.