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Reviewed 18 July 2016 via mobile

We visited the suite room at 16th floor . The hotel is very disappointing , not clean, the room is not good maintain , the bath is broken and not clean, air conditioning not working well, It is very big suite without any benefits .
The stuff was ok , they have a lot of good will.

Date of stay: July 2016
Trip type: Travelled with family
Thank DoronG52
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ManlikaT, Front Office Manager at Furama Chiang Mai, responded to this reviewResponded 19 July 2016

Dear Doron G,

Thank you for sharing your experience between your staying with us. We regret for the inconvenience and unpleasant experience you encountered and as our valued guest, we take your feedback very seriously. We hope this incident has not marred your impression of us and we do look forward to hosting you again in the near future.

We are very proud and glad to know you are happy with our staff. It gives us great encouragement to work a lot.

With kind regards,
Ms.Manlika Thatsanaphak
Front Office Manager

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Reviewed 15 July 2016 via mobile

Similar to many other reviews on here, this hotel wasn't the greatest. The lobby and bar were nicely done and the buffer was tasty. A number of people complained that the rooms were outdated.... I didn't find that to be an issue... It was tasteful. The rooms were large and had a small kitchenette area.... But nothing in the kitchenette.... Which defeats the purpose. The room definitely could have been cleaner... My headboard was covered in water stains, I found a few dead bugs on the floor and there was mold growing in the shower... Personally wouldn't stay again.

Date of stay: July 2016
Trip type: Travelled with friends
Thank nikkih475
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ManlikaT, Front Office Manager at Furama Chiang Mai, responded to this reviewResponded 19 July 2016

Dear Nikki H,

Thank you for sharing your experience on TripAdvisor. We are glad to know you are happy with our lobby and bar also our buffet. It gives us great encouragement to work a lot.

We regret for the inconvenience and unpleasant experience about our room.We take your feedback very seriously then we are now taking the action for a solution to this problem by maintenance the amenities and deep clean all weak areas.

We look forward to welcoming you back to Furama Chiangmai Hotel.

With kind regards,
Ms.Manlika Thatsanaphak
Front Office Manager


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Reviewed 13 July 2016 via mobile

Very Good location in chiang mai city. Nearby prime area called Nimman Rd. And New Shopping Mall. Maya. Easy for traveling and go around the city

Good service with good price .

Breakfast is very very good.

Staff at Breakfast room. Very helpful

Restuarant at. Top floor. Very good city and mountain view of chiang mai

Date of stay: July 2016
Trip type: Travelled on business
Thank Dewbireley
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ManlikaT, Front Office Manager at Furama Chiang Mai, responded to this reviewResponded 19 July 2016

Dear Dewbireley,

Thank you for sharing your experience on TripAdvisor. We are very proud and glad to know you are happy with our food and also our staffs. It gives us great encouragement to work a lot.

We promise that we will maintain a high standard of service of our hotel with us forever.

We look forward to welcoming you back to Furama Chiangmai Hotel.

With kind regards,

Ms.Manlika Thatsanaphak
Front Office Manager

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Reviewed 27 June 2016

About the forth time I have stayed here. The reason I stayed here is that it is close to my business colleagues condo otherwise I would find somewhere else.

The rooms are a little old and used and the place could do with a make-over. I had an executive room which suffered a plumbing malfunction during my visit. After an hour of plunging and flushing the maintenance man gave up and I was moved to a new room. I have to say this new room was very good.....large, modern, new.....where had they been hiding this one...!

Breakfast is ok but every time I've eaten here the room is just so hot. Can't understand why the aircon is so poor in this part of the hotel.

Room tip: Stay in room 624
Date of stay: June 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Paulellwood
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ManlikaT, Front Office Manager at Furama Chiang Mai, responded to this reviewResponded 29 June 2016

Dear Paulellwood,

Good Day from Furama Chiangmai Hotel.

Thank you for sharing your experience between your staying with us. We regret for the inconvenience and unpleasant experience you encountered and as our valued guest, we take your feedback very seriously.

Your feedback is duly noted to prevent the occurrence of the same issue. Please be assured that your comfort, safety and security are always our top priority. We hope this incident has not marred your impression of us and we do look forward to hosting you again in the near future

Yours sincerely,

Ms.Manlika Thatsanaphak
Front Office Manager






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Reviewed 25 June 2016

We recently visited Chiang Mai for 4 nights & stayed in Furama. Staff were friendly enough at reception & it appeared fine. On entering the lift the carpets were ripped & dirty. As we entered our floor there were no lights, it smelt stale, the carpet had stains on it all over & was dirty. The room smelt stale, stains on sofa, slippers left were stained, torn & had obviously been worn before. The bathroom was disgusting, phlegm on curtain over the bath, mould, rust & couldn't see through shower cubicle. There were power cuts when we were there, rooftop pool was closed for 2 days for a private function & balcony was dirty & full of pigeon dropping. Hotel was also spraying for mosquitos, which we were told was safe? There were bus tours staying & it was noisy. We didn't ask for new room as the hotel itself is dirty & run down. Just don't waste your money & stay in a hotel/guest house in old town they looked much better & cleaner. I have stayed in better hostels before. We didn't eat here, wasn't going to risk it. We stayed out most of the day/night to avoid hotel. A travel agent booked this hotel for us & after I read reviews (one below isn't for this hotel, no where near beach), I tried to cancel. They wouldn't let us. Not sure we will be using them again. Chaing Mai is lovely, don't ruin it by staying here, which perhaps 10 years ago it was a great hotel.

Date of stay: June 2016
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank AstonAI
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ManlikaT, Front Office Manager at Furama Chiang Mai, responded to this reviewResponded 26 June 2016

Dear A I,

Good day from Furama Hotel Chiangmai.

Thank you for your detailed comment on Furama Chiangmai Hotel. We appreciate the thought and time that went into the review on Trip Advisor.

We glad to hear that you happy with the friendliness of our staff.

We are sorry that you were disappointed to know you were not satisfied with the dirt in the bathroom and the dirt at the balcony causes by the pigeon droppings and the imprudence of the cleaning staff ,also the pool that cannot provided on rooftop pool. In any event, we thank you for the comments, and will be more aware of these issues in the coming days.

Please accept my apologies for falling short of your exceptions.
We promised that we will improve all your comment for the best especially the cleanliness.

Finally, thank you for taking the time to share your valuable feedback with us. We look forward to welcome for your next visit and to provide you with higher quality service again.

With kind regards,

Manlika Tatsanaphak
Front Office Manager


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