I read many reviews and all the bad reviews and complaints are not at all addressed, as one would expect since the replies to the reviews insist they will try to fix it and make it better. They sure have not done anything to 'fix' any of the issues that customers have complained about.
The room sizes are nice, but unfortunately they are still not well maintained. There is mould in the tub, shower, and faucets; pipes are being held together with electrical tape. The windows and balconies (including 5th floor pool) are filled with pigeon droppings; you can barely see out the windows because of it. There is dust on all the shelving, showing nothing is properly cleaned. The wallpaper is stained, falling off, and pasted over each other half hazardly. My curtain had a huge rip/hole right in the middle of it; very obvious and ugly.
The breakfast buffet is fine (not a 4star standard by all means) but the real problem is that it is over-crowded from 7:30am, so much so that I went to get a plate and came back to my table to find 2 strangers sitting there. They didn't even bother asking to sit with me and laughed when I explained how rude it was to just overtake my table. The hotel should have people make reservations or find another system to ensure this does not continue happening. Also, their paperwork at the restaurant is not accurate. My room was not on the list, even though my booking said it had breakfast (I even double checked at check in and again when I went for breakfast and the hostess did not find my number on the list) Although I went to clarify the issue at the front desk, I still received a bill that I had to argue about not being charged for.
There are also many ignorant Chinese people who have no concern for anyone but themselves. I purposely sat far away from them at the pool in order to avoid being in their way and still their children were splashing me; even after I asked on many occasions to not splash me as I was texting on my phone.The hotel staff should speak to them directly but instead they just turn a blind eye. They also take up all the space everywhere without caring. More than 3 times one morning, I was hit by someone not paying attention with their plates of food and their glasses of juice, all in less than an hour.
The pools could be great but as mentioned in other reviews there is barely any seating at either pool; four lounge chairs is simply not enough to accommodate an entire hotel. The 5th floor pool is full of bird poo EVERYWHERE and the showers in the pool room barely spray water. The hot water is, also, practically non-existent. One of the saunas was closed for maintenance and the 'hot tub/spa' thing was disgusting and not well maintained at all.
It is so unfortunate that the hotel has received so much feedback about this and did not bother to do anything, even though they promise to do so. I only booked here thinking that those promises were legit and now I regret it. I have travelled all over East Asia and have stayed in cleaner, more efficiently run hostels for a third of the price. Overall, I am very disappointed in this hotel and would not recommend it to anyone.
- Official Description (provided by the hotel):
- Furama Chiang Mai is an elegant 4 –star hotel with 17–storey high located at the fringe of CBD and North of Chiang Mai. The 294 well-appointed and spacious rooms are decorated with a blend of chic and contemporary Thai, complementing the diversity culture of Chiang Mai with full amenities and facilities. ... more less
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- Also Known As:
- Furama Chiang Mai Hotel Chiang Mai