We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (490)
Filter reviews
490 results
Traveller rating
88
136
135
58
73
Traveller type
Time of year
LanguageAll languages
More languages
88
136
135
58
73
Show reviews that mention
All reviews walking street indian food many indian restaurants pattaya beach place to stay guest friendly hotel nice swimming pool booked this hotel tuk tuk night life gym varieties pros thai soi
Filter
Updating list...
9 - 14 of 490 reviews
Reviewed 18 March 2018 via mobile

Last summer i visited thailand with my family for the very first time. As soon as we landed the savarnabhumi airport(bangkok) we headed towards pattaya. After reaching our hotel in pattaya by 12:30 pm (afternoon) we expected them to let us checkin as we were tired very badly. But as these thai people don’t understand english they couldn’t understand that one of our family members were falling sick and needed to use the washroom. Their checkin time being 3 pm they told us to wait for another 2.5 hours even after we offered them to charge us for that day too. This was the worst thing we faced after visiting so many countries and properties. The hotel had indian crowd(men) including those too who just come to bangkok for hookups. The breakfast was bad,even the thai food tasted bad. We would never recommend anyone to visit this hotel to spoil their trip. The rooms smelled very bad and bathrooms had cockroaches and other insects.

Stayed: April 2017, travelled with family
Thank Kaarwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 March 2018

we are group from chennai tour with zeal trravels. booked two days in grand bella but they cancaled the booking. so we stay one day at bella express. rude staff with worst service worst hotel ever thrid classs. do not go to this hotel. very dirty place , no room service .

  • Stayed: February 2018, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank Harakchand-Gadiya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bellavillagr0up, Front Office Manager at Bella Express Hotel, responded to this reviewResponded 6 April 2018

Dear Harakchand-Gadiya,

Allow us to thank you for taking the time to write this review in which you share your experience at Bella Express Hotel.

We felt saddened how you Rated our hotel, the whole property have different room styles. We believe we have something for every traveler. If you are looking for an intimate experience then I recommend Grand Bella or Best Bella Pattaya on your next visit. You can also visit our website for more information as we have 7 properties for our valuable guests here in Pattaya.

We also appreciate your feedback, which helped us identify specifically the areas of opportunity encountered during your stay. Total customer satisfaction is our utmost priority, we are sincerely concerned and apologize that we fell short of your expectations in some areas.

We truly hope that you will allow us the chance to demonstrate our commitment to high standards of service and hospitality on your next visit.

Once again, thank you for choosing our hotel for your stay and please accept our apologies for any inconvenienced caused during your stay with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2018 via mobile

cleaners are very friendly but reception staff are very bad and do not know english. You have a lot of better hotels in the area for same price. I do not recommend Bella express! It is only good a pool

Stayed: March 2018, travelled with friends
Thank mateogvozden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 March 2018

I love the staff here. They are so friendly and helpful. Location is great. My room was big with a balcony and fridge. The best thing besides the staff was the location for me. Right in the heart of everything.

Room Tip: Look first
  • Stayed: April 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank airlie c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bellavillagr0up, Front Office Manager at Bella Express Hotel, responded to this reviewResponded 8 March 2018

Dear Khun airlie c,

What a wonderful review of our team member’s efforts! We are glad that our team’s friendly service was memorable and left you with such a positive impression. Thank you so much for sharing your appreciation for the service you received at our hotel.

Customer service is extremely important to us as we know that it can make a good stay a great one.

We hope to have the chance to welcome you back again. Thank you!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2018 via mobile

If u will book cheap hotel, u will surely get Cheap service. To start with, while check in, a fat lady sits and bhves rudely and she has a no care attitute. In fact all staff has d same issue. After check in, v need to carry our own luggage, they just handed us d keys not informing which floor. After roaming 5th and 4th floor v came back to reception about d room, he hardly replies.

The rooms are ok with good balcony. But d locks of d door r really worse. It doesn't open, need to push hard to open it. And if u by mistake forget ur keycard inside, then u need to wait for good 30 minutes for them to send sum1 asnd open it. No iron board inside. If u need 1, they call u down for no reason. And they charge 100 bhat for a day. (Laundry charges r cheaper)

Coming to d breakfast, u get a few option in veg. And that too not upto d mark. So one has to survive on bread and fruits.

Advice: if u r going with family, den different and better option

Stayed: February 2018, travelled with friends
Thank HrishiG1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bellavillagr0up, Front Office Manager at Bella Express Hotel, responded to this reviewResponded 8 March 2018

Dear Mr. Hrishi G,

Greetings from Bella Express Hotel!

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using your feedback to implement improvements to ensure we offer a better experience for our guests in the future.

We deeply value your relationship with Bella Express and are committed to providing you with the highest level of service simply because our customers deserve the very best.

Kindly visit also our website for room information regarding amenities for future bookings

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews