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LK The Empress
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Reviews (595)
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All reviewsbeach roadfamily mart convenience storejacuzzi bathmike shopping mallhot waterhotel lobbybreakfast buffetegg stationlocation is greatsmall balconycomfortable roomsrooms are bigthe ground floornice roomlate checkvery nice hotelocean view
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26 - 31 of 595 reviews
Reviewed 2 January 2018 via mobile

Hotels rooms are nice but staff are horrible and untrained in hospitality. The cashier at the front desk is so horrible and rude I would never stay here again. Lots of cheaper nicer staff places to stay.

The Lk does not impress at all

Hire new staff pay them train them and get rid of the rude miserable ones.

Stayed: January 2018, travelled with family
1  Thank greatravellxxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LK_Management_Team, customer service at LK The Empress, responded to this reviewResponded 3 January 2018

Dear greatravelxxxx


Thank you very much for staying with us, we greatly appreciate the time you have taken to details following your recent visit at LK The Empress.


Although hearing negative feedback is never pleasant, your comments are important to the success of our organization, we truly apologize that we failed to service during your visit.

We have taken note of your comment and have been sending into relevant person concerned of your problem and hope to have an opportunity to serve you again in the future.


Sincerely Yours,
Customer Service Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 December 2017 via mobile

We had a great stay at the LK Empress. Good location and Clean facilities. Easily accessible to all shopping and food. Great house keeper who ran after us at check out with our left behind shoe bag We will be back !

Stayed: December 2017, travelled with family
Thank geraldine_lee64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LK_Management_Team, customer service at LK The Empress, responded to this reviewResponded 26 December 2017

Dear geraldine_lee64


Thank you for your stay at the hotel and sharing stories on the site of the famous Trip Advisor . Our hotel staffs feel very pleased to satisfy that we successfully meet your needs during stay with us.

We are extremely happy to keep the standard of service what you impressed and very pleased to offer a new service to ensure you a pleasant stay in our hotel even more and hopefully we can get a favor from you to stay again.


Warmest Regards ,
Customer Service Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 December 2017 via mobile

This hotel is beach front and central to bars & restaurants. Its a nice clean hotel with friendly staff.
Its a bit more expensive than other hotels around pattaya but it is worth it.
The gym and pool are kept well, the gym is quite warm as the doors and windows are generally open but there are fans if needed.

Stayed: December 2017, travelled as a couple
Thank dkt2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LK_Management_Team, customer service at LK The Empress, responded to this reviewResponded 26 December 2017

Dear dkt2010


Thank you for your recent stay at our hotel, it is a pleasure to read that you liked our service and thank you for sending us your feedback.

We appreciate your comments and suggestions. By telling us what you don't like and needs to be improved , you are helping us deliver great customer service to our other guests in the future.

Once again, thank you for choosing LK The Empress and we all look forward to welcoming you back in the near future.


Sincerely Yours ,
Customer Service Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2017 via mobile

I visited Pattaya to visit friends for a short sunshine break. The LK Empress was my choice to stay. It is close to everything, food, drinks and entertainment. The LK is a wonderful hotel offering good clean accommodation,

Stayed: November 2017, travelled solo
Thank Alan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LK_Management_Team, customer service at LK The Empress, responded to this reviewResponded 11 December 2017

Dear Alan P


Thank you for your stay at the hotel and sharing stories on the site of the famous Trip Advisor. Our hotel staffs feel very pleased to satisfy that we successfully meet your needs during stay with us.

We are extremely happy to keep the standard of service what you impressed and very pleased to offer a new service to ensure you a pleasant stay in our hotel even more and hopefully we can get a favor from you to stay again.


Sincerely Yours,
Customer Service Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2017

Stayed in Deluxe King room ( good size) for 14 nights (we had 4 rooms)and was impressed with all staff who were very porofessional and helpful.
Full buffet breakfast (with egg station) which is probably the best in Pattaya.
Rooms need refurb but very clean and housekeeping staff excellent.
Showers provide good stream of hot water which can be a problem in other hotels in Pattaya.
Hotel is on beach road and walking distance to Walking Street and Central Festival Shopping Centre

Room Tip: Higher floors are quieter.
  • Stayed: October 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank mrbig48au
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LK_Management_Team, customer service at LK The Empress, responded to this reviewResponded 24 November 2017

Dear mrbig48au


Thank you for your review providing feedback of your stay. We appreciate your comments and suggestions.

By telling us what you don't like and needs to be improved , you are helping us deliver great customer service to our other guests in the future and we 're looking forward to seeing you again soon at LK The Empress.


Kind regards,
Customer Service Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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