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“almost 100% score”

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InterContinental Pattaya Resort
Ranked #2 of 455 Hotels in Pattaya
Certificate of Excellence
Reviewed 17 October 2017

"A very impressive service from all staffs" is what we vote for one of the best hotel in Pattaya.The hotel is a bit far from town but hotel provides shuttle bus to Central Festival shopping mall(that takes about 20 mins there depend on traffic).What we are amazed is a box stands near pool side, a mobile charger,available for both Android and Apple( using solar cell).What we 're disappointed...,it takes too much time for checking out.There are just 2 staffs at front desk who are very busy for guess checking in.So we have to wait and wait.Anyway,the Hotel Front Office Manager herself apologises for making us inconvenient.

Room Tip: want near to swimming pool,choose room begin with number 5.
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  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Patchareepichai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterConPattaya, General Manager at InterContinental Pattaya Resort, responded to this reviewResponded 19 October 2017

Dear Patchareepichai,

Thank you for taking your time to share your wonderful review. It was a real pleasure to have you with us.

My sincere apologies for the unfortunate incidence that you experienced during your departure experience.

Thank you so much for your kind appreciation to our service and facilities in our resort.

Your review makes us very proud and is a big motivation for all of us at InterContinental Pattaya Resort.

On behalf of the entire team I certainly look forward to welcoming you back, hopefully in not too distant future.

Kind regards,


Jacqui Cuthbertson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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23 - 27 of 1,257 reviews

Reviewed 16 October 2017

Very courteous, polite and assistive staff. Right from the welcome to the goodbye, exceeded expectation. I’ve been to many hotels and this is one I did not find any flaw with. The rooms very spacious, clean and very comfortable. Two trainees from Stamford International University were doing extremely well, Chandresh and Simone.
It was also very nice of the Resort Manager, Mr. Hiru to come and extend a personal welcome and appreciation. It’s moments like these that make a stay pleasant and memorable.
Well done Intercontinental Hotel & Resorts, Pattaya. Will definitely be back.

Room Tip: Rooms facing the sea are the ones you want to stay in.
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  • Stayed: October 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Protocol71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterConPattaya, General Manager at InterContinental Pattaya Resort, responded to this reviewResponded 18 October 2017

Dear Protocol71,

I cannot thank you enough for this awesome review on TripAdvisor.

I am delighted to hear that you had a memorable stay with us, our product and service was exceed your expectation especially an arrival and farewell experience, the outstanding service provided by Hiru, our Resort Manager and his team, Chandresh and Simone, all of them are extremely happy to read it.

Your review makes us very proud and is a big motivation for all of us at InterContinental Pattaya Resort.

I look forward to the pleasure of your visit our beautiful resort, hopefully in not too distant future.

Kind regards,


Jacqui Cuthbertson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2017 via mobile

We enjoyed the stay at InterContinental Pattaya Resort. The breakfast at elements was amazing with outstanding service. Also we had amazing cocktails at the Infinity Bar with amazing sunset views during the evening. The kids had a great time playing at the planet trekkers. Look forward to staying at IC again soon. Thank you.

Stayed: October 2017, travelled with family
Thank Cnmirpuri1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterConPattaya, General Manager at InterContinental Pattaya Resort, responded to this reviewResponded 18 October 2017

Dear Cnmirpuri1981,

Thank you so much for your awesome review of our resort. It was a real pleasure to host you and your family over the weekend.

I am delighted to hear you had enjoyed your stay in the resort. Thank you so much for your compliments to our breakfast in Elements and the service as well as the planet trekkers. It's something our team takes great pride in, so we value your feedback.

Infiniti presents diners contemporary Mediterranean cuisine, exotic cocktails, fine wines and panoramic ocean views from an idyllic cliffside elevation. Laze away the day or watch the sun go down alfresco, as you enjoy cutting-edge creations from our kitchen and bar.

The bar is open from 11:00 AM until midnight, Happy Hour start from 5:00 PM - 7:00 PM while the kitchen serves from 12:00 noon until last orders at 10:00 PM, daily.

I look forward to welcoming you and your family back to our resort, hopefully in not too distant future.

Kind regards,


Jacqui Cuthbertson
General Manager

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Reviewed 14 October 2017

We have stayed at the hotel before, prior its rebranding to IC and were not particulary happy. Now that they have rebranded the hotel, although little renovation was done, we can feel a big difference in the service experience as well as the quality of food served.

We stayed two nights although we live in Pattaya, simply because we needed to get away from our daily stress and heading up to IC completely recharged us. We even booked our next stay upon check-out.

Definitely one of the better places to stay when in Pattaya.

  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Mendes Osiris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterConPattaya, General Manager at InterContinental Pattaya Resort, responded to this reviewResponded 16 October 2017

Dear Mendes Osiris C,

Thank you for taking the time to share your awesome review. It was a real pleasure to host you over the weekend.

Your review makes us very proud and is a big motivation for all of us at InterContinental Pattaya Resort. Thank you for your kind compliments to our resort facilities, quality of food as well as the hospitality service provided by our team.

We aim to provide a truly unique experience and thrilled that we were able to exceed your expectation.

I look forward to welcome you back, hopefully in not too distant future.

Kind regards,


Jacqui Cuthbertson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2017

We spent 4 nights at the resort. It was a great experience to spend time there with those lovely and great staff. All staff in club lounge were so nice that my two sons liked them very much.

I would like to give my special thanks to the shuttle bus driver. His name is Phakdee. One day we planned to go to the central festival and wanted to book the shuttle bus but it was already fully booked. So we had no choice but to take a taxi to the central festival. We didn't know for the return shuttle bus from central festival back to hotel also need a reservation so we just waited there and try by luck. Though no reservation, Phakdee tried his best to arrange seats for us and managed to bring us back to hotel. Thanks again for his great service.

  • Stayed: October 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Wren Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterConPattaya, General Manager at InterContinental Pattaya Resort, responded to this reviewResponded 13 October 2017

Dear Wren Z,

Thank you so much for your awesome review of our resort. It was a real pleasure to host you in this wonderful part of Thailand.

I am very delighted to hear you enjoyed your stay with us. Thank you so much for your compliments to our club team for their true hospitality service as well as Phakdee, our shuttle driver. It's something our team takes great pride in, so we value your feedback.

I look forward to welcoming you back, hopefully in not too distant future.

Kind regards,


Jacqui Cuthbertson
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Pattaya Resort

Address: 437, Phra Tamnak Road, Pattaya 20150, Thailand (Formerly Sheraton Pattaya Resort)
Phone Number:
Region: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Pattaya
#2 On the Beach Hotel in Pattaya
#2 Luxury Hotel in Pattaya
#4 Romantic Hotel in Pattaya
#5 Business Hotel in Pattaya
#7 Family Hotel in Pattaya
Price Range: RM653 - RM1,462 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Pattaya Resort 5*
Number of rooms: 156
Official Description (provided by the hotel):
InterContinental Pattaya Resort is located on a cliff headland, overlooking the Gulf of Thailand, with just less than 2 hours drive from Bangkok. The resort enjoys a beachfront location with unsurpassed views to Koh Larn (Coral Island) and beyond. ... more   less 
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Also Known As:
Sheraton Pattaya Hotel Pattaya
Pattaya Sheraton
Sheraton Pattaya Resort

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