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All reviews hoan kiem lake great location old quarter halong bay side street quiet street hotel is located tour desk breakfast buffet pho top floor the hotel staff rooms are large water puppets each morning deluxe room stayed here for nights
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Reviewed 29 April 2018

We can't fault this hotel, starting from the moment we booked the hotel and Annie sent me an email welcoming us to the hotel and let us know that they had a few specials on either message, airport transfers or room upgrade..she also advised us that they had a special on Halong Cruises which we were planning to do and we were in the middle of choosing one so I asked her for a recommendation to which she replied instantly with a suggestion and if we choose it she would give us the VIP Cabin with a private deck for the same price as the one we had looked at but the one we were looking at only had a small Balcony so we decided to go with her suggestion.
We were planning to catch a taxi from the airport but during one of our conversations she Actually asked for our flight details and told us that they were sending their shuttle to pick us up from the airport which was fantastic. Upon arrival we were upgraded to a better room and even though the hotel is older we loved it as it had a lot of character and the position was a huge bonus, we were a block from the lake not even a 5 minute walk and heaps of restaurants all around.
The cruise which was with Gray Lines was spectacular, the Cabin, the bathroom and the deck was even better than we had imagined, the tour guide Johnny was great as was the staff on the Junk, the food was excellent and heaps of it.
On our return to the hotel for our last night they upgraded us again to the best room in the hotel so we were very happy and they also gave us an extra 40% of the hotel message which we had and was extremely relaxing.
So finalising my probably to long book we would highly recommend the hotel and specially the staff, Annie, Grace and Kate.
Thank you for making our stay in Hanoi so much.....

Stayed: April 2018, travelled as a couple
1  Thank Mary P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this reviewResponded 3 May 2018

Dear Mrs. Maria P,
What a wonderful review, we truly appreciate you taking your time to provide us with such a detailed feedback about your stay at Hanoi Imperial Hotel. I am very glad to hear that our staff and service met your needs and expectations. It's definitely a boost for us every time we hear positive reviews such as this. Especially, I will be sure to let Annie, Kate and Grace know that how much of an impact they made on your experience during your stay. We are always pleased to be your second home when you are at the area.
Lastly, I wish you the best of luck and every success in life. We are all looking forward to welcome you again soon.
With sincerely thank,

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Reviewed 19 April 2018

The Hanoi Imperial is well located in a quiet street very close to the Hoan Kiem Lake. The staff are friendly and accommodating as were nearly all the people we met in Vietnam.
By international standard most places are Vietnam are lacking a little, and the Hanoi Imperial isn't alone in this case, but this is Vietnam not Europe so I think it unfair to judge it as such. Yes small things do need attention, I was disappointing to find our Family room on the second floor had no windows! The breakfast is good but basic, not a huge choice but again it's unfair to judge against Western standards.
The Hanoi Imperial is a great place to stay in Hanoi, was is there is clean and tidy and the staff will go above and beyond to help you. For the price you can't go wrong.

Room Tip: Go as high as you can for quiet. Avoid anything on the second floor.
  • Stayed: April 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank JWUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this reviewResponded 21 April 2018

Dear Sir,
We really do appreciate you taking the time to provide us with such detailed feedback about your stay at Hanoi Imperial Hotel. I am pleased that our staff was welcoming and accommodating and that you enjoyed our strategic location just a few steps from the famous Hoan Kiem Lake and the Old Quarters. Once again, thank you so much for your comments; it is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. Wish you and your family a lot of health, happiness, success and we look forward to seeing you on your next trip to Hanoi!
Warmest Regard,

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Reviewed 16 April 2018 via mobile

Very well located, excellent and kind service, nice and comfortable rooms. Good breakfast buffet included. It has a lot of great places to have dinner, lunch or a coffee near by. The staff is always trying to be helpful in any way they can.

Stayed: March 2018, travelled as a couple
Thank Cynthia d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this reviewResponded 16 April 2018

Dear Mrs. Cynthia,
Thank you for your kind review! I truly appreciate your kind word about our staff. It is definitely a boost for us every time we heard positive reviews such as this. Moreover, location is one of the things we are very proud of our hotel with a very strategic location that brings our guest just a few steps away from must-see attractions and modern-day conveniences. On your next visit, we are happy to share with you a sample itinerary that will help you maximize your stay in the area. I hope to welcome you and your husband back to the hotel in the near future.
With sincerely thank,

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Reviewed 12 April 2018

We really enjoyed our stay here and were upgraded on arrival to a larger room. The buffet breakfast was a particular highlight but the best thing about the stay was the friendly and helpful staff. The hotel is in a good location near to the Lake and the Old Town with loads of food options nearby.

Stayed: March 2018, travelled with family
Thank Amelie8C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this reviewResponded 12 April 2018

Dear Ms. Amelie,
Thank you so much for sharing such a magnificent feedback on Trip Advisor following your recent stay at our property. It is so great to learn that you took advantage of our central location, satisfied with our attentive staff, enjoyed with our delicious breakfast and also comforted with the room upgrade. Your compliment will be share with the whole team as it will serve as a great encouragement for us to deliver excellent services to all guests. Once again, we would like to express our heartfelt gratitude for your feedback and we look forward to being your home one more time on your next visit to Hanoi.
Warmest regards,

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Reviewed 7 April 2018

The place is centrally located amidst the busy market place. Though many restaurants nearby, not having an in house restaurant is a drag. The breakfast spread was awesome. All the staff were Courteous and well mannered.

Stayed: March 2018, travelled as a couple
Review collected in partnership with this hotel
Thank Jayan1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this reviewResponded 12 April 2018

Dear Mr. Jayan1961,
Thank you so much for taking valuable time to share your wonderful experience at Hanoi Imperial Hotel and choosing us during your trip in Vietnam. What a pleasure to learn that our convenient location, delicious breakfast and our attentive staff left such a positive impression on you. Your great review is truly an inspiration for us to continue striving to deliver the outstanding services to all travelers. With your good experience this time, we hopefully look forward to your next stay at our hotel.
Once again, thank you very much and wish you and your family happiness in your life!
Yours sincerely,

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