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Reviews (104)
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3 - 8 of 104 reviews
Reviewed 12 May 2016

Very good location, central to many attractions. short walk to mosaic wall and heritage street. Hotel: good, Room:good, service:good.

Breakfast was not so great, about 10 items but it was the same every day. Free wifi available. good signal strength.

Room Tip: Higher floor, better view
  • Stayed: April 2016, travelled with family
    • Value
    • Rooms
    • Service
1  Thank Shahe A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2015 via mobile

Hotel is very clean for *** Hotel. Good customer service and good deal on the price. Staff and management give good information and advices for the tours. recommended for future visitors to book at this hotel.

Stayed: January 2015, travelled with family
1  Thank Tranne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2015

The Galaxy is a smallish friendly hotel , the room was very clean and comfortable , and the breakfast was quite limited , but adequate , extras could be made to order , included in the price - the attached bar / restaurant was bright and airy and a great place to watch the life of this vibrant city , they also served very good food. The staff were consistently helpful and friendly.I would definitely use thi hotel again if in Hanoi , the location is perfect for sightseeing , shopping etc.

Room Tip: A room with a view of the Water gives a great view of city life , and is also not too noisy
  • Stayed: September 2015, travelled as a couple
    • Value
    • Rooms
    • Service
Thank eviegorl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quynh M, Manager at Galaxy Hotel Hanoi, responded to this reviewResponded 11 October 2015

Dear eviegorl,
Thank you so much for spending your time staying at our Hotel. We were very happy to welcome you during the time stay with us.
Do hope we have chance to welcoming you soon in the near future.
With my best Regards,
Quynh Mai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2015

The Water tower proved to be a good landmark if you wanted to go by foot to explore the market, Chinatown or waterfront area's nearby. The staff were welcoming with the correct key whenever you walked in, they must have good memories as we were a tour group of 25. As other posts have mentioned the bus was conveniently able to drop us off at the front door. There wasn't an egg station but hot breakfast could be ordered from the wait staff if required. My 603 room provided glimpses of street life and noise but it wasn't intrusive. Only one elevator so sometimes a bit of delay but not a deal breaker. We stayed there twice and the second stay was like coming back to a familiar home.

  • Stayed: March 2015, travelled with friends
    • Location
    • Service
Thank traveller5605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quynh M, Người quản lý at Galaxy Hotel Hanoi, responded to this reviewResponded 1 April 2015

Dear Mrs Tumby Bay,
First of all we would like to say thank you for speding your time stay at our Hotel. We are very happy to welcome you during the time you stay here. Your commend on TripAdvisor is very important to encourage our service better than more and more.
Once again we hope we have another chance to welcoming you back to our Hotel.
With my best Regards,
Truong Quynh Mai

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Reviewed 24 February 2015

I was at Galaxy for 4 nights during my 3-week long birthday trip around Asia with very good friends. Due to this the staff upgraded me to a corner suite which i enjoyed it so much. Lovely breakfast at Street Side Cafe, try out the Pho (beef noddle) as the dish actually originated from Hanoi. Location is fantastic, not to busy but easy to reach everywhere in Hanoi. Housekeeping was great as my room was efficiently cleaned and complimentary beverages were refilled as I was having my breakfast. Security was also very well taken care off. In fact we went out clubbing for a couple of nights tired but the staff was very kind so I could went straight to the comfy bed.

Room Tip: Corner suite is fantastic with views of two quiet streets (Phan Dinh Phung) where important government official resides.
  • Stayed: February 2015, travelled with friends
    • Value
    • Location
    • Service
1  Thank Ken T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quynh M, Người quản lý at Galaxy Hotel Hanoi, responded to this reviewResponded 26 February 2015

Dear Ken T.

On be half of Galaxy Hotel' Management and all our staffs we would like to say thank you to you have nice time to stay at our Hotel.
Do hope we have chance to welcome you again at our Hotel in the near future.
With my best regards,
Truong Quynh Mai

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