We went on a full day tour from Hanoi with Viet Bamboo Travel. It was the Perfume Pagoda Tour on the 15th of March. Our fellow Vietnamese tourist were charming. Everything was going well until we arrived to the restaurant for lunch.
The restaurant was the last one on the left hand side before you arrive to the pagoda complex and also belongs to Viet Bamboo Travel.
Here we purchased drinks for us and our fellow tourists and pay with a 500,000 dong note. They waiter brought back change for a 50,000 note. We complained immediately but our claims were disregarded. We kept on complaining politely and even our guide did not defend us. See pics of the place and the thief below. They all just acted like if Westerners were stupid cash cows ready to milk (and that was an attitude unfortunately I found more than once across Vietnam).
After complaining politely, begging, rationalising and even shouting, our guide mentioned they had CCTV cameras. In the footage you could clearly see that the note we handed over was a different colour to the pink 50,000 dong notes the waiter had on his hand, and also the waiter (thief!) looks at the camera nervously when taking the money. Regardless of this evidence they decided the footage was inconclusive because the quality was not good enough to make out the numbers on the note. Finally we left frustrated and without our money.
Additionally on the way back, the guide had committed to drop us first because we were tight for a flight that same evening. We didn't mind to stop as many times as needed on the way to Hanoi. However we realised thanks to google maps that he was diverging from the route to drop off other people first. Mean and unhelpful.
I wouldn't definitely travel with Viet Bamboo Travel again. They just treat you like a walking wallet without brain. Never again!
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