We receive the hospitality till the fullest with friendly paper procedures for organizing the event and the supporting staffs pre, during and post event. Great experience as an organizer here with Sheraton. Thank you Hoa, Tri, Triet, Vinh, Tam, Lynh and other support staffs for the smooth event ️More
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Friendly & warm treatment by Sheraton Staff especially Ms Nhu and Ms Thu. The food in club lounge is delicious; one of the desserts served triggered my emotion spot. The dessert has my hometown “taste”. - bobochacha. Besides, the hotel location is strategic and easy to access.
Sheraton Saigon is one of my favorites Bonvoy Marriott to return when in Saigon.
Dear Phor,
Thank you for sharing your recent experience with us on TripAdvisor in relation to your stay with us at the Sheraton Saigon Hotel and Towers and Club Lounge experience.
We are nothing short of delighted to know that you’ve had a great experience with us. Your recognition of the convenient central location, the wide range of tantalizing delicacies, especially the desserts, as well as the warm hospitality service of our associates, especially Ms. Nhu and Ms. Thu is a priceless motivation for our team. We will surely pass your wonderful experiential feedback to them and make it a motivation for us to continuously thrive for the best service.
Once again, thank you for choosing us, and we hope to have the opportunity of seeing you again in the nearest future.
Warm regards,
Julian Wong
General Manager
Three great nights. Staff were really friendly (especially Ngoc in the club lounge) and got a good day-trip advice to the Mekong Delta. Good breakfast and also in the evening.
In the evening/night it was a bit noisy... once there were a night run from midnight to 5 a.m.
Dear Rolf N,
On behalf of the Sheraton community, thank you for choosing to stay at the Sheraton Saigon Hotel & Towers and sharing your amazing experience with us.
It’s our pleasure to welcome you to Sheraton Saigon Hotel & Towers and learn that you enjoyed our wide range of tantalizing delicacies as well as the genuine care service of our team, especially Ngoc. Your compliments mean a lot to our team, and we take it as a motivation for us to strive and elevate our guest experience further going forward. Besides, we are very sorry for the external sound, which might bother you, and we will take your feedback for future improvement.
Once again, thank you so much for your great feedback, which will inspire my team as much as they inspired me. See you soon in the nearest future.
Warm regards,
Julian Wong
General Manager
Staff 5/5
Cleanliness 5/5
Ambience 5/5
Value for money 5/5
Near to all main attractions of the city..over all excellent stay..paintings in the hotel was amazing..specially on first floor n 14th floor..safety up to the mark..very friendly staff always ready to help
Dear Shruti,
What an honor to receive such inspiring compliments and recommendations from you in regard to your family’s dining experience with us! On behalf of the Sheraton community, many thanks for choosing us and sharing your wonderful experience on TripAdvisor.
We're so glad to hear that you had a truly memorable experience with us here, the convenient central location and elegant ambiance, the cleanliness of our contemporary room, as well as the warm hospitality service of our associates are all part of what makes Sheraton Saigon Hotel & Towers a special place. Thoughtfully designed to encounter both shared experiences and fresh perspectives to offer each of our guests a sense of warmth and inclusivity, we are therefore highly appreciate your feedback as a huge motivation for our team and we will surely pass your great feedbacks to our associates and make it a motivation to continuously thrive for the best service.
Once again, thank you so much for your great feedback, which will inspire my team as much as they inspired me. See you soon in the nearest future.
Warm regards,
Julian Wong
General Manager
The food is amazing! Customer service is 5 stars especially at breakfast. Super friendly staff and special thank you to Mr Huy. Highly recommend the hotel and the city. Check out the amenities inside and outside the hotel.
Dear amazonr2023,
Thank you for choosing to share your recent experience with us on TripAdvisor in relation to your stay with us at the Sheraton Saigon Hotel and Towers and Club Lounge experience.
We are nothing short of delighted to know that you’ve had a great experience with us. Your recognition of with our amenity offerings, the wide range of tantalizing delicacies as well as the warm hospitality service of our associates, especially Mr. Huy is a priceless motivation for our team. We will surely pass your wonderful experiential feedback to him and make it a motivation for us to continuously thrive for the best service.
Once again, thank you for choosing us, and we hope to have the opportunity of seeing you again in the nearest future.
Warm regards,
Julian Wong
General Manager
I really enjoyed my stay at the Sheraton on a recent trip to Ho Chi Minh City - the room was comfortable, clean, and spacious. As a Marriott member, I received a City View room that had a nice view of the city skyline.
The hotel is not brand new, but I have no complaints with any of the facilities - the pool was well-kept (and a relief from the HCMC midday heat), the rooftop wine bar was nice, and the lobby is always filled with helpful staff. I didn't partake in breakfast or any of the on-site dining, but they have a lot of options.
The location is great, located centrally in District 1 and sets you up to easily reach any of the major tourist sites on foot. The one downside is the proximity to Đ. Nguyễn Huệ, the nearby pedestrian street, as it can get loud at night (even on the weekdays). Not the hotel's fault, though, as any properties would be affected- just bring earplugs!
Overall, I had a great experience here for my first time visiting Ho Chi Minh City - I wouldn't hesitate to recommend this for a high-end option in central District 1.
- Nick
Dear Nick91289,
Many thanks for taking the time to share your recent experience with us!
Your recognition of the cleanliness and the exquisite view from our luxurious rooms and the premium service levels from our team at the Sheraton Fitness and Swimming Pool and Level 23 Wine Bar as well as the warm hospitality from our associates at the lobby is a priceless motivation for our team. The Sheraton Saigon Hotel & Towers is thoughtfully designed to encounter shared experiences and fresh perspectives for each of our guests and a sense of warmth and inclusivity. Therefore, your compliments and recommendation are highly appreciated as a priceless motivation for us to continuously thrive on the best quality of service for all our guests.
Once again, thank you for choosing us and we hope to be your home away from home every time your travels bring you to our charming city.
With warm regards,
Julian Wong
General Manager
