Dear Hem3061,
Many thanks for letting us know your thoughts regarding your recent stay at La Residence Hue .
We are sorry to hear that your experience was not as comfortable as our guests usually find. At La Residence, we always welcome constructive feedback and we are always striving for improvement. Our team prides itself on a friendly, service-minded attitude, so we would really appreciate a little more information so we can brief the team on your comments. Please reply directly to me at gmo@la-residence-hue.com
Occasionally in peak times our larger suite rooms are fully booked and we do apologize that a more suitable room was not available for you, and regarding the breakfast comments, apologies for the misunderstanding as bookings via Accor with room and breakfast reserved at the same time, allows 23% off for breakfast as an early bird promotion. Our breakfast buffet is quite unique in the variety, freshness and quality of the produce, with many items imported and prepared hygienically, and pricing is in line with other comparable hotels
Once again, we appreciate very much the opportunity to refine our service & we hope to welcome you back at La Residence Hue in the future.
Sincerely,
Phan Trong Minh